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Branch Support Specialist Jobs (NOW HIRING)

Baird

Branch Administrative Supervisor

Houston, TX · On-site

Supervises up to 10 branch office support staff What You'll Bring to Baird: * SIE, Series 7, and 63/65 or 66 licenses required * 3+ years of industry experience as a Registered Client Specialist or ...

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Branch Support Specialist information

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$13

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$35

How much do branch support specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for branch support specialist in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.04 per hour, depending on experience, location, and employer.

What is a branch support specialist?

Branch Support Specialists are professionals who provide administrative and operational assistance to a bank's branch or network of branches. They ensure smooth day-to-day operations by supporting staff, addressing customer inquiries, managing documentation, handling transactions, and helping resolve issues. Their role often involves coordinating with various departments, maintaining compliance with policies, and contributing to a positive customer experience. They may also assist with training new staff and implementing procedural improvements.

How does a branch support specialist typically interact with other departments in a financial institution?

As a Branch Support Specialist, you'll regularly collaborate with departments such as operations, IT, and customer service to ensure branch processes run smoothly. This role often acts as a bridge between front-line staff and back-office functions, helping to resolve issues, implement new procedures, and support compliance initiatives. Effective communication and teamwork are essential, as you'll be coordinating with various teams to streamline workflows and address any operational challenges that arise. This cross-functional interaction not only enhances your problem-solving skills but also provides valuable exposure to different areas within the organization, which can support your long-term career growth.

What are the key skills and qualifications needed to thrive as a branch support specialist, and why are they important?

To thrive as a Branch Support Specialist, you need strong organizational skills, attention to detail, and a background in customer service or administrative support, often supported by a high school diploma or associate degree. Familiarity with office software, customer relationship management (CRM) systems, and sometimes banking or financial platforms is typically required. Excellent communication, problem-solving, and multitasking abilities help you provide effective support and foster positive client interactions. These skills are vital to ensure efficient branch operations, high customer satisfaction, and smooth workflow coordination.

What is the difference between Branch Support Specialist vs Customer Service Representative?

AspectBranch Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentBank branches, financial institutions, corporate officesCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial services, banking industryRetail, telecommunications, banking, various service sectors
Common Search & Comparison IntentUnderstanding support roles within banking branchesCustomer service roles across industries

The main difference between a Branch Support Specialist and a Customer Service Representative lies in their focus and environment. Branch Support Specialists typically work within banking branches, handling specialized support tasks related to banking operations, while Customer Service Representatives work across various industries, providing general customer assistance. Both roles require strong communication skills, but the Branch Support Specialist often needs specific banking knowledge and certifications.

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Branch Support Specialist jobs near you
Infographic showing various Branch Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,903 per year, or $23 per hour.

Service Continuity & Patient Branch Support Specialist

Medical Service Company

Elyria, OH • On-site

$20 - $25.05/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Medical Service Company rating

6.7

Company rating: 6.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Service Continuity & Patient Branch Support Specialist plays a key role in managing the renewal of durable medical equipment rentals and delivering excellent patient service in a branch setting. This position is responsible for processing Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification orders, while ensuring accurate documentation, insurance compliance, and timely billing. The role also includes direct support to patients who visit the branch-assisting with equipment selection, order intake, insurance verification, and payment collection. Strong attention to detail, clear communication, and a patient-first mindset are essential to succeed in this role.
Responsibilities and Duties:
Rental Equipment Management
  • Handle Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification processes tied to rental equipment.
  • Review daily reports to identify patients eligible for RUL or BEM order processing.
  • Verify patient demographics, insurance details, and billing information for accuracy.
  • Perform insurance verification and same/similar checks to meet compliance requirements.
  • Review supporting documentation to confirm qualification and ensure appropriate billing.
  • Process all incoming RUL and BEM orders in a timely manner.
  • Manage sales orders on hold due to re-qualification needs, working with patients and prescribers to gather required documentation.
  • Follow up daily on assigned patients and equipment to support accurate and timely reimbursement.

Patient and Branch Support
  • Greet and assist walk-in customers and patients in a professional and friendly manner
  • Answer questions about medical equipment, supplies, insurance coverage, and payment options
  • Educate patients on proper use and care of equipment such as, walkers, nebulizers, and other DME items
  • Input and process sales orders accurately in the system for patients who walk in with prescriptions
  • Collect and verify prescriptions, insurance cards, and identification
  • Ensure compliance with Medicare, Medicaid, and private insurance documentation requirements
  • Coordinate with physicians' offices to obtain missing paperwork or approvals
  • Prepare equipment for in-branch pickup, including basic assembly or setup if applicable
  • Discuss patients' financial responsibility and collect Method of Payment for equipment or supplies being dispensed at the branch
  • Work closely with customer service teams to ensure smooth patient experiences
  • Communicate issues or delays clearly and promptly to patients

Other Duties as Assigned
  • Support special projects or temporary needs within the branch
  • Participate in training and stay updated on DME products, insurance guidelines, and compliance standards
  • Perform other tasks and responsibilities as assigned to support departmental and organizational objectives

Qualifications:
Education: Graduate of an accredited high school or GED equivalent.
Experience/Knowledge/Skills/Physical Requirements:
  • Strong Medicare, Medicaid & Commercial Payer HME experience
  • Experience in HME/DME referral intake and/or billing helpful.
  • Progressively responsible reimbursement experience in HME.
  • Ability to understand reimbursement implications due to industry changes.
  • Strong verbal and written communication skills.
  • TEAM Player with excellent interpersonal and organizational skills
  • Extensive computer use requires strong typing ability. Must type @ least 40 WPM: Brightree experience a plus
  • Strong telephone skills

Pay Range: $20.00 - $25.05 per hour

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