ZipRecruiter

Log In

1

Branch Operations Manager Jobs in Rochester, NY (NOW HIRING)

NBT Bank

Branch Manager II

Penfield, NY · On-site

$63K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Leads, manages and coaches their branch team to achieve sales objectives ... Is responsible for the profitability, growth and successful operation of their branch. Makes ...

NBT Bank

Branch Manager II

Penfield, NY

$63K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Leads, manages and coaches their branch team to achieve sales objectives ... Is responsible for the profitability, growth and successful operation of their branch. Makes ...

M&T Bank

Branch Manager

Rochester, NY · On-site

Ensures operational and requirements are maintained, to include consumer and business banking ... Branch Managers have the responsibility to establish and maintain federal registration requirements ...

M&T Bank

Branch Manager

Rochester, NY

Ensures operational and requirements are maintained, to include consumer and business banking ... Branch Managers have the responsibility to establish and maintain federal registration requirements ...

Pracademic Partners

Branch Manager

Rochester, NY · On-site

  • Medical

  • Retirement

  • PTO

Lead day-to-day operations of the Rochester office * Support financial performance, operational leadership, and strategic growth initiatives * Oversee multidisciplinary staff development, engagement ...

Southern Shingles

Non CDL Driver

Rochester, NY · On-site

$17.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A non-CDL Driver generally reports to the Assistant Branch Manager or Operations Manager and does not typically have any direct reports. Travel Requirements: This job predominantly requires local ...

SRS Distribution, Inc.

Non CDL Driver

Rochester, NY · On-site

$17.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A non-CDL Driver generally reports to the Assistant Branch Manager or Operations Manager and does not typically have any direct reports. Travel Requirements: This job predominantly requires local ...

previous pagenext page

Showing results 21-40

All JobsBranch Operations JobsBranch Operations Manager JobsBranch Operations Manager Jobs in Rochester, NY

Branch Operations Manager information

See Rochester, NY salary details

$36.8K

$67.6K

$107.5K

How much do branch operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for branch operations manager in Rochester, NY is $67,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $81,600.00 per year, depending on experience, location, and employer.

What is a branch operations manager?

Branch Operations Managers are professionals responsible for overseeing the daily operations of a branch office within an organization, such as a bank or retail business. Their duties include managing staff, ensuring compliance with company policies and regulations, improving operational efficiency, and enhancing customer service. They play a key role in implementing business strategies at the branch level and often serve as the primary point of contact between the branch and upper management. Successful Branch Operations Managers have strong leadership, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a branch operations manager?

To thrive as a Branch Operations Manager, you need strong leadership, organizational, and financial management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with branch management software, ERP systems, and knowledge of compliance regulations are commonly required, and certifications such as Six Sigma or PMP can be valuable. Excellent interpersonal skills, problem-solving abilities, and adaptability help you motivate teams and address operational challenges effectively. These competencies are essential for ensuring efficient branch performance, regulatory compliance, and a positive customer experience.

What are some common challenges faced by a branch operations manager, and how can they be addressed?

Branch Operations Managers often navigate challenges such as balancing staff workloads, maintaining regulatory compliance, and ensuring consistent customer service standards. Managing these demands requires strong organizational and communication skills, as well as the ability to adapt to changing policies or market conditions. Successful managers frequently implement regular training, foster an open feedback culture, and collaborate closely with both frontline staff and upper management to identify and resolve issues proactively.

What are popular job titles related to Branch Operations Manager jobs in Rochester, NY?

For Branch Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Branch Operations Manager jobs in Rochester, NY look for?

The top searched job categories for Branch Operations Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Branch Operations Manager jobs?

Cities near Rochester, NY with the most Branch Operations Manager job openings:

Branch Operations Manager jobs near you
Infographic showing various Branch Operations Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $67,581 per year, or $32.5 per hour.

Branch Manager II

NBT Bank

Penfield, NY • On-site

$63K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

NBT Bank rating

6.0

Company rating: 6.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

152nd of 171 rated banks

Job description

Pay Range: $63,925.00 - $85,250.00
Oversees a Tier II or Tier III branch. As a leader of the branch team, is a role model in providing exceptional customer service while promoting and offering bank products and services, as they coincide with customer need. Leads, manages and coaches their branch team to achieve sales objectives. Is responsible for the profitability, growth and successful operation of their branch. Makes outside business calls to cultivate and develop new business. Supports initiatives of other bank business partners. Provides and leads a team to deliver superior quality customer service and a positive banking experience for customers.
Education and Experience:
  • 4 year college degree or equivalent retail, retail banking, or financial services experience
  • Prior sales management experience required
  • Business development & outside business sales experience required

Skills and Abilities:
  • Excellent listening & communication skills are necessary.
  • Organizational, interpersonal and customer relation skills.
  • Ability to function in a fast paced, ever-changing environment.
  • Leadership management.
  • Problem solving/decision making skills.
  • Proficient PC skills in a Windows environment.

Unique Job Characteristics and Requirements:
  • Travel less than 50%
  • Driver's License required
  • Reliable transportation required
  • NMLS Certification required or ability to obtain upon hire.

Tasks Performed:
  • 40% Builds a motivated and high performing branch team through the effective recruitment, training and development of staff. Conducts annual reviews, establishes individual goals and proposes salary recommendations to Market Manager for approval. Responsible for sales coaching of branch staff and participating in the sales activities and results of the branch in achieving individual and team goals.
  • 30% Provides services to customers, including but not limited to: opening accounts, taking loan applications and referring customer inquiries to appropriate service partner when necessary.
  • 10% Represents the bank within the community they are located and plays a leadership role of civic and community organizations.
  • 5% Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures.
  • 10% Decisions loans and provides customer complaint resolution exercising sound judgment and decision making within established guidelines.
  • 5% Other duties as assigned.

Physical Requirements:
  • Communicate effectively with internal and/or external customers
  • Stationary 50% of time
  • Move about within or between locations
  • Bend, Twist, Crouch, Squat
  • Move Objects to Maximum 20 lbs

Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development
Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.
Benefits for Full-Time Employees:
  • Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
  • Parental Leave: Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Flexible Spending Accounts: For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance: Supporting your growing family.
  • Tuition Reimbursement: Invest in your education and career growth.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Pet Insurance: For all your furry friends.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:
  • Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
  • Paid Sick and Safe Leave: For your health and safety.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

What NBT Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply