Branch Operations Manager Jobs in Virginia (NOW HIRING)

Job Summary

• The Branch Manager is responsible for overseeing all aspects of branch operations, including compliance, safety, efficiency, customer service, and profitability. This leadership role drives business growth through strategic sales management and client relationship development while ensuring the effective recruitment, training, and performance management of branch staff. The Branch Manager plays a crucial role in creating a high-performing, professional, and safe work environment that aligns with company values and standards.

Duties and Responsibilities:

Branch Operations

• Supervise and support daily branch operations to ensure safety, efficiency, and compliance with company policies and procedures
• Oversee the delivery of operational services and supervise teams to ensure consistent, high-quality performance
• Maintain branch facilities, physical assets, and equipment to provide a professional, safe, and organized working environment
• Ensure proper usage, maintenance, and accountability of tools and resources

Sales & Business Development

• Develop and execute strategic business development plans to meet or exceed annual growth targets
• Manage and support the sales team to maintain a healthy, qualified sales pipeline
• Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers

Customer Service & Relationship Management

• Supervise teams to ensure consistent delivery of high-quality services and a superior customer experience
• Respond to customer concerns/complaints promptly and effectively to ensure satisfaction and retention
• Build and maintain strong relationships with key clients and business partners
• Monitor client feedback and implement service improvements to drive retention and meet customer expectations

Financial & Performance Management

• Manage branch Profit & Loss (P&L), including revenue generation, expense control, and financial forecasting
• Ensure timely billing and collections to support cash flow and financial health
• Identify opportunities to increase revenue through cross-selling, ancillary services, or new service offerings
• Track performance against KPIs and implement improvements to maximize branch profitability

Environment, Health & Safety (EHS)

• Ensure strict adherence to company Environment, Health, and Safety (EHS) policies and procedures
• Monitor safety performance and proactively implement strategies to reduce risks and prevent incidents
• Promote a culture of safety and accountability across all branch operations

Team Leadership & Development

• Recruit, onboard, train, and develop branch staff to ensure service excellence and operational effectiveness
• Set clear performance expectations and conduct regular performance check-ins, coaching, and corrective actions
• Foster a positive branch culture emphasizing engagement, accountability, teamwork, and professional growth
• Build overall branch capabilities to support sustainable long-term success

Education and Experience:

• Bachelor’s degree in Business, Horticulture, or equivalent combination of landscape maintenance/construction industry experience and education
• 3-5 years of management experience, preferably in landscaping, operations, or a service-based industry
• Demonstrated ability to manage P&L and understand financial reports
• Strong knowledge of safety standards and operational compliance practices
• Proven leadership skills with experience in team development, motivation, and performance management
• Results-driven leader who motivates teams and builds strong customer relationships
• Adaptive and proactive in managing change and solving complex operational issues
• Excellent communication, problem-solving, and customer service skills
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and relevant business software

Physical Demands/Requirements:

• Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers
• Ability to physically perform the basic life operational functions of walking, standing, and kneeling
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

• Work in an indoor office and also outdoors during site walkthroughs and site supervision duties.