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Bpo Jobs in Indiana (NOW HIRING)

BDA

Client Service Coordinator

Indianapolis, IN · On-site

$50K - $52K/yr

EXPERIENCE REQUIREMENTS * 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries. * Experience in customer ...

Distro

14091 - Business Consultant - IN

Indianapolis, IN · On-site

... BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution headquartered in Chandler, Arizona, Vensure ...

Distro

14091 - Business Consultant - IN

Indianapolis, IN

$70K - $80K/yr

... BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution headquartered in Chandler, Arizona, Vensure ...

BDA

Client Service Coordinator

Indianapolis, IN · Hybrid

$50K - $52K/yr

EXPERIENCE REQUIREMENTS * 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries. * Experience in customer ...

BDA

Client Service Coordinator

Indianapolis, IN · On-site

$50K - $52K/yr

EXPERIENCE REQUIREMENTS * 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries. * Experience in customer ...

Paychex

PEO Sales Executive

Indianapolis, IN · On-site

$80K - $160K/yr

Professional sales experience in PEO, HCM, BPO, staffing, or adjacent industries (SaaS, insurance, financial services) * Proven ability to sell in a consultative, relationship-driven environment with ...

Paychex

PEO Sales Executive

Indianapolis, IN · Remote

$80K - $160K/yr

Professional sales experience in PEO, HCM, BPO, staffing, or adjacent industries (SaaS, insurance, financial services) * Proven ability to sell in a consultative, relationship-driven environment with ...

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Showing results 21-40

All JobsBpo JobsBpo Jobs in Indiana

Bpo information

See Indiana salary details

$123.7K

$184.9K

$237.9K

How much do bpo jobs pay per year?

As of Aug 17, 2026, the average yearly pay for bpo in Indiana is $184,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $155,600.00 and $214,100.00 per year, depending on experience, location, and employer.

What is a BPO?

A BPO (Business Process Outsourcing) job involves contracting specific business tasks, such as customer support, data entry, or technical assistance, to a third-party service provider. These roles can be voice-based (customer calls) or non-voice-based (chat, email, or back-office tasks). BPO jobs require strong communication skills, problem-solving abilities, and familiarity with company processes. They are common in industries like telecommunications, finance, healthcare, and e-commerce.

What are the key skills and qualifications needed to thrive in a BPO position?

To thrive in a BPO (Business Process Outsourcing) role, strong communication skills, problem-solving abilities, and a minimum of a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and occasionally specific industry certifications are beneficial. Adaptability, patience, and teamwork are standout soft skills for success in BPO environments. These competencies are essential because they enable employees to efficiently resolve customer issues and maintain high service quality in a dynamic, fast-paced setting.

What are the typical career growth opportunities available in a BPO position?

BPO positions often provide clear paths for advancement, with entry-level agents progressing to roles such as team lead, supervisor, quality analyst, or trainer based on performance. Many companies offer training programs and opportunities to specialize in areas like technical support, sales, or process improvement. Advancement is usually merit-based, focusing on communication skills, leadership ability, and consistent achievement of targets. The fast-paced environment and large team structures mean motivated individuals can move into management or cross-functional roles over time.

What is a business process outsourcing job from home?

A business process outsourcing (BPO) job from home involves performing customer service, technical support, or administrative tasks remotely for a company. These roles typically require good communication skills, a quiet work environment, and sometimes specific software or hardware tools. Many BPO companies offer flexible schedules and training for remote employees.

What is meant by business process outsourcing jobs?

Business process outsourcing (BPO) jobs involve contracting specific company functions, such as customer service, technical support, or data entry, to third-party service providers. These roles often require communication skills, computer proficiency, and adherence to client protocols, and may be performed remotely or on-site depending on the company.

What are the most commonly searched types of Bpo jobs in Indiana?

The most popular types of Bpo jobs in Indiana are:

What are popular job titles related to Bpo jobs in Indiana?

For Bpo jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Bpo jobs in Indiana look for?

The top searched job categories for Bpo jobs in Indiana are:

Bpo jobs near you
Infographic showing various Bpo job openings in Indiana as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $184,940 per year, or $88.9 per hour.

Director, Customer Operations

Smart Care Equipment Solutions

Fishers, IN • On-site

$125K/yr

Full-time

Posted 8 days ago

Smart Care Equipment Solutions rating

8.8

Company rating: 8.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

18th of 278 rated repair and maintenance companies

Job description

The Director of Customer Service & Customer Operations is responsible for leading Smart Care's centralized Customer Operations organization, overseeing Customer Service, Dispatch, Workforce Management, Quality Assurance, and Customer Escalation functions.
This leader is accountable for delivering a consistent, world-class customer experience while driving operational excellence across every customer interaction.
Reporting to the Vice President - Field Support, the Director leads a diverse organization of onshore and offshore team members responsible for supporting customers throughout the service lifecycle, from initial service request through technician dispatch, service completion, and issue resolution.
This role develops and executes customer service strategies that improve customer satisfaction, employee engagement, operational efficiency, and business performance through process improvement, technology innovation, workforce optimization, and data-driven decision-making.
Scope
The Director provides strategic and operational leadership for:
  • Customer Service Contact Center
  • National Dispatch Operations
  • Customer Support Workforce Management (Forecasting, Scheduling, Capacity Planning)
  • Quality Assurance & Performance Management
  • Executive Customer Escalations
  • Customer Communications
  • Customer Experience (CX) Programs
  • Customer Operations Reporting & Analytics
  • Offshore Business Process Outsourcing (BPO) Partners

Primary Responsibilities
Customer Experience Leadership
  • Develop and execute the enterprise Customer Experience strategy.
  • Champion a customer-first culture that prioritizes responsiveness, ownership, transparency, and service excellence.
  • Lead Voice of the Customer initiatives utilizing customer feedback, CSAT, NPS, Customer Effort Score (CES), and customer insights to drive continuous improvement.
  • Establish service standards and customer communication expectations across all customer-facing teams.
  • Serve as executive sponsor for high-profile customer issues and service recovery efforts.

Customer Service Operations
  • Lead all centralized customer service operations supporting customers across the US.
  • Ensure consistent execution of service request intake, work order creation, service scheduling, customer communication, and issue resolution.
  • Drive continuous improvement in customer responsiveness, first-contact resolution, and overall service quality.
  • Evolve operating rhythms, daily performance management, and standardized operating procedures.

Dispatch Operations
  • Provide strategic oversight of national dispatch operations.
  • Optimize technician scheduling and resource allocation while balancing customer expectations, technician productivity, travel efficiency, and contractual service level agreements.
  • Develop dispatch strategies that maximize technician utilization while reducing response times and improving first-time fix rates.
  • Partner closely with Regional Operations leaders to continuously improve field execution.

Workforce Management
  • Oversee workforce planning, forecasting, scheduling, staffing models, and capacity planning across all customer support functions.
  • Develop staffing strategies that effectively leverage both onshore and offshore resources.
  • Ensure workforce plans support seasonal demand, customer growth, and changing business needs.
  • Improve schedule adherence, productivity, and overall workforce efficiency.

Quality Assurance, Training, & Continuous Improvement
  • Develop onboarding programs that accelerate new hire productivity.
  • Create ongoing learning and development programs for customer service, dispatch, and leadership teams.
  • Establish and lead enterprise Quality Assurance programs across customer service and dispatch operations.
  • Develop quality scorecards, coaching standards, calibration programs, and performance audits.
  • Utilize quality insights to improve customer interactions, reduce errors, and increase consistency.
  • Lead continuous improvement initiatives to simplify processes and eliminate waste.

Customer Escalation Management
  • Lead executive customer escalation processes for strategic and high-impact customer issues.
  • Develop standardized escalation procedures and governance.
  • Analyze root causes and implement corrective actions to prevent recurring issues.
  • Partner with Sales, Operations, and Executive Leadership to strengthen key customer relationships.

Technology & Digital Transformation
  • Partner with Information Technology to implement technology solutions that enhance both the customer and employee experience.
  • Lead modernization initiatives involving AI-enabled customer support, workforce management solutions, and customer self-service capabilities.
  • Identify automation opportunities that reduce manual work, improve accuracy, and accelerate response times.
  • Utilize analytics and AI to drive predictive insights and operational improvements.

Leadership & Talent Development
  • Lead, mentor, and develop managers, supervisors, and team leaders across multiple customer operations functions.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Build leadership succession plans and high-performing teams capable of supporting organizational growth.
  • Lead both internal teams and outsourced partners to achieve consistent performance expectations.

Performance & Business Results
Develop and maintain executive dashboards and performance reporting focused on operational health, customer outcomes, and continuous improvement.
Key performance indicators include:
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Customer Effort Score (CES)
  • Speed to Answer
  • Service Level Achievement
  • Email Response Time
  • Call Abandonment Rate
  • Schedule Compliance
  • Technician Utilization Support
  • Quality Assurance Scores
  • Employee Engagement
  • Attrition & Retention
  • Productivity
  • SLA Performance

Cross-Functional Leadership
Partner closely with cross-functional teams including Field Operations, Sales, Marketing, IT, Supply Chain, and training, to align customer support capabilities with business objectives and deliver a seamless end-to-end customer experience.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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