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Bpo Analyst Jobs (NOW HIRING)

NTT DATA Services

BPO Director

Lincoln, NE · On-site

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Use data analytics to identify trends, forecast needs, and drive continuous improvement. * Ensure ...

USM

BPO Management Temp

Washington, DC · On-site

... Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business Enterprise (MBE) is ... BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Use data analytics to identify trends, forecast needs, and drive continuous improvement. * Ensure ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Use data analytics to identify trends, forecast needs, and drive continuous improvement. * Ensure ...

Tapcheck

BPO Vendor Manager

Drive root-cause analysis on misses and clear, time-bound corrective action plans. * Partner with ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...

Walmart

Senior Manager, Operations - BPO

Gravette, AR

$90K - $180K/yr

Strong analytical skills with the ability to interpret operational data and drive data-informed ... BPO partners operate as true extensions of Walmart, meeting contractual and performance ...

Walmart

Senior Manager, Operations - BPO

Lowell, AR

$90K - $180K/yr

Strong analytical skills with the ability to interpret operational data and drive data-informed ... BPO partners operate as true extensions of Walmart, meeting contractual and performance ...

Walmart

Senior Manager, Operations - BPO

Decatur, AR · On-site

$90K - $180K/yr

Strong analytical skills with the ability to interpret operational data and drive data-informed ... BPO partners operate as true extensions of Walmart, meeting contractual and performance ...

Tapcheck

BPO Vendor Manager

Plano, TX · Remote

Drive root-cause analysis on misses and clear, time-bound corrective action plans. * Partner with ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...

NTT DATA Services

BPO Senior Director

Plano, TX · On-site

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United ... Use data analytics to identify trends, forecast needs, and drive continuous improvement. * Ensure ...

Walmart

Senior Manager, Operations - BPO

Noel, MO · On-site

$90K - $180K/yr

Strong analytical skills with the ability to interpret operational data and drive data-informed ... BPO partners operate as true extensions of Walmart, meeting contractual and performance ...

NTT DATA Services

BPO Senior Director

Plano, TX · Remote

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United ... Use data analytics to identify trends, forecast needs, and drive continuous improvement. * Ensure ...

NTT DATA Services

BPO Senior Director

Plano, TX · Remote

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United ... Use data analytics to identify trends, forecast needs, and drive continuous improvement. * Ensure ...

Chubb

Director, BPO Office

Chicago, IL

Excellent analytical, accounting, and problem-solving skills * Ability to structure and manage work ... managing BPO relationships within the voluntary worksite and group employee benefit marketplace

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Bpo Analyst information

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$31K

$73.3K

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How much do bpo analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for bpo analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

How does a BPO Analyst typically collaborate with cross-functional teams to optimize business processes?

As a BPO Analyst, collaboration with cross-functional teams—such as operations, IT, and client services—is a key aspect of the role. Analysts frequently participate in meetings to understand process bottlenecks, gather requirements, and share analytical findings. They often work alongside process owners and subject matter experts to map current workflows and identify opportunities for automation or improvement. Effective communication skills are vital, as BPO Analysts must translate data insights into actionable recommendations that align with business objectives.

What are BPO Analysts?

BPO Analysts are professionals who analyze business processes outsourced to external service providers, typically in areas such as customer service, finance, or IT. Their role involves identifying process improvements, monitoring performance metrics, ensuring compliance with service level agreements, and facilitating communication between the client and the BPO provider. They help organizations maximize efficiency, reduce costs, and maintain quality in outsourced operations. BPO Analysts also use data analysis and reporting tools to recommend strategic changes and drive continuous process improvement.

What is the difference between Bpo Analyst vs Customer Service Representative?

AspectBpo AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require a degree or certifications in business or related fieldsHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentCall centers, back-office operations, data analysis settingsCall centers, retail, or service centers
Employer & Industry UsageBusiness process outsourcing companies, finance, telecom, healthcareRetail, telecom, banking, hospitality
Common Search & ComparisonYesYes

The Bpo Analyst primarily focuses on analyzing business processes, data management, and improving operational efficiency within BPO companies. In contrast, Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles may involve communication skills and call center environments, Bpo Analysts are more data and process-oriented, whereas Customer Service Representatives focus on customer satisfaction and service delivery.

What are the key skills and qualifications needed to thrive as a BPO Analyst, and why are they important?

To thrive as a BPO Analyst, you need strong analytical skills, process optimization knowledge, and typically a bachelor's degree in business, IT, or a related field. Familiarity with business process management tools, data analytics software, and experience with CRM or ERP systems is common. Excellent problem-solving, communication, and collaboration skills help you stand out in this client-facing and cross-functional role. These abilities are vital for identifying inefficiencies, implementing improvements, and ensuring high-quality service delivery in a fast-paced BPO environment.
More about Bpo Analyst jobs
What job categories do people searching Bpo Analyst jobs look for? The top searched job categories for Bpo Analyst jobs are:
Bpo Analyst jobs near you
Infographic showing various Bpo Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, 5% Part Time, and 4% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
BPO Director

BPO Director

NTT DATA Services

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 hours ago

NTT Data rating

7.3

Company rating: 7.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

107th of 203 rated it services

Job description

Req ID: 351429
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Director to join our team.
We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the relationships with our BPO partners, drive exceptional customer experience, and ensure operational efficiency across multiple sites and geographies. This is a high-impact leadership position for someone who thrives in a fast-paced, data-driven, customer-focused environment.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is 112k Salary
Key Responsibilities
  • Lead the strategy, governance, and day-to-day performance of our operations.
  • Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals.
  • Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy.
  • Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans.
  • Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery.
  • Use data analytics to identify trends, forecast needs, and drive continuous improvement.
  • Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies.
  • Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams.
  • Champion a culture of customer excellence across all BPO network partners.

Required
  • 8 years of leadership experience in BPO Leadership operations.
  • Bachelor's degree
  • Proven track record managing large-scale outsourced teams (200+ FTE).
  • Strong vendor management, negotiation, and relationship-building expertise.
  • Excellent analytical, problem-solving, and data interpretation skills.
  • Experience managing KPIs, implementing performance improvements, and optimizing operations.
  • Exceptional communication and leadership abilities.

Preferred Skills:
  • Certifications in training or learning (e.g., ATD, CPTD, Six Sigma).
  • Experience with high-volume hiring and onboarding in BPO settings.
  • Familiarity with compliance training, soft skills development, and multilingual training programs.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our FOI training class and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
Remote Working and Technology Requirements
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
Technology
  • NTT DATA will provide a computer and headset for remote work.
  • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
  • Failure to return equipment may result in collection actions and/or other consequences.
  • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
  • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.

Technical Performance and Issue Tracking
  • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
  • Remote employees must adhere to all technical support procedures and protocols.
  • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
  • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
  • The workspace must be a permanent, unencumbered location used daily for work.
  • Employees must work with minimal distractions that do not interfere with business operations or service delivery.
  • Ideally, the workspace is isolated from other household members and used exclusively for job duties.
  • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
  • Employees must work from the same location consistently unless prior approval is obtained.
  • If a change in work location is necessary:
  • The new location must meet all Remote Workspace and Technology Requirements.
  • Notification to NTT DATA Management is required before relocating

#INDBPO
#LI-MIWS
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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