ZipRecruiter

Log In

1

Bpo Analyst Jobs (NOW HIRING)

Verint

Analyst, BPO

The Analyst, BPO (Business Process Optimization), plays a crucial role in handling more complex and specialized tasks within the back-office operations, leveraging their experience to enhance process ...

NTT DATA Services

BPO Director

Lincoln, NE · On-site

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Use data analytics to identify trends, forecast needs, and drive continuous improvement. * Ensure ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Use data analytics to identify trends, forecast needs, and drive continuous improvement. * Ensure ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Use data analytics to identify trends, forecast needs, and drive continuous improvement. * Ensure ...

USM

BPO Management Temp

Washington, DC

... Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business Enterprise (MBE) is ... BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA ...

Tapcheck

BPO Vendor Manager

Drive root-cause analysis on misses and clear, time-bound corrective action plans. * Partner with ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...

Tapcheck

BPO Vendor Manager

Plano, TX · Remote

Drive root-cause analysis on misses and clear, time-bound corrective action plans. * Partner with ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...

Chubb

Director, BPO Office

Chicago, IL

Excellent analytical, accounting, and problem-solving skills * Ability to structure and manage work ... managing BPO relationships within the voluntary worksite and group employee benefit marketplace

Resolv.Global

BPO AI Solutions Architect

Austin, TX · Remote

$64.50 - $85/hr

About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Business Process Analysis * Operational Improvement * Solutions Engineering * AI Automation ...

Resolv.Global

BPO AI Solutions Architect

Orlando, FL · Remote

$64.50 - $85/hr

About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Business Process Analysis * Operational Improvement * Solutions Engineering * AI Automation ...

Shalaka Management Services

BPO - Insurance services: ===== Responsibilities: - Sales of Insurance BPO capabilities in US ... Analysts and Third Party Advisors desirable - Willing to travel extensively - Must be aggressive ...

RDR Inc

FINANCIAL ANALYST

Chantilly, VA · On-site

... the BPO/FIN senior management; * The Contractor shall conduct formal coordination phases of ... Review and analysis of these changes shall result in recommendations detailing how the NRO should ...

Resolv.Global

BPO AI Solutions Architect

Columbia, SC · Remote

$64.50 - $85/hr

About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Business Process Analysis * Operational Improvement * Solutions Engineering * AI Automation ...

Resolv.Global

BPO AI Solutions Architect

Little Rock, AR · Remote

$64.50 - $85/hr

About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Business Process Analysis * Operational Improvement * Solutions Engineering * AI Automation ...

next page

Showing results 1-20

All JobsBpo Analyst Jobs

Bpo Analyst information

See salary details

$31K

$73.3K

$130K

How much do bpo analyst jobs pay per year?

As of Jul 15, 2026, the average yearly pay for bpo analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

Can you become a Bpo Analyst with no experience?

Becoming a Bpo Analyst with no experience is possible, especially for entry-level positions that focus on customer service and communication skills. Candidates often need to demonstrate basic computer proficiency, a good attitude, and willingness to learn; some employers provide on-the-job training or certifications to help new hires develop necessary skills.

How does a BPO Analyst typically collaborate with cross-functional teams to optimize business processes?

As a BPO Analyst, collaboration with cross-functional teams—such as operations, IT, and client services—is a key aspect of the role. Analysts frequently participate in meetings to understand process bottlenecks, gather requirements, and share analytical findings. They often work alongside process owners and subject matter experts to map current workflows and identify opportunities for automation or improvement. Effective communication skills are vital, as BPO Analysts must translate data insights into actionable recommendations that align with business objectives.

What does a BPO analyst do?

A BPO analyst evaluates and improves business processes within a business process outsourcing environment. They analyze data, identify inefficiencies, and recommend solutions to enhance operational performance, often using tools like Excel or specialized software. Strong analytical skills and understanding of client requirements are essential for this role.

What jobs in the US pay $300,000 a year?

In the US, high-paying roles such as senior management, specialized physicians, corporate executives, and certain technology or finance professionals can earn $300,000 or more annually. BPO analysts typically do not reach this salary level, as their compensation is generally lower, but senior or specialized roles within the BPO industry may approach higher earnings with extensive experience and advanced skills. Achieving such salaries often requires advanced education, certifications, and significant industry experience.

What is the highest BA salary?

The highest salaries for BPO Analysts can reach up to $70,000 to $80,000 annually, typically in senior or specialized roles with extensive experience, certifications, or in high-demand industries. Compensation varies based on location, company size, and individual skills such as data analysis or process improvement.

What are BPO Analysts?

BPO Analysts are professionals who analyze business processes outsourced to external service providers, typically in areas such as customer service, finance, or IT. Their role involves identifying process improvements, monitoring performance metrics, ensuring compliance with service level agreements, and facilitating communication between the client and the BPO provider. They help organizations maximize efficiency, reduce costs, and maintain quality in outsourced operations. BPO Analysts also use data analysis and reporting tools to recommend strategic changes and drive continuous process improvement.

What is the difference between Bpo Analyst vs Customer Service Representative?

AspectBpo AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require a degree or certifications in business or related fieldsHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentCall centers, back-office operations, data analysis settingsCall centers, retail, or service centers
Employer & Industry UsageBusiness process outsourcing companies, finance, telecom, healthcareRetail, telecom, banking, hospitality
Common Search & ComparisonYesYes

The Bpo Analyst primarily focuses on analyzing business processes, data management, and improving operational efficiency within BPO companies. In contrast, Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles may involve communication skills and call center environments, Bpo Analysts are more data and process-oriented, whereas Customer Service Representatives focus on customer satisfaction and service delivery.

What are the key skills and qualifications needed to thrive as a BPO Analyst, and why are they important?

To thrive as a BPO Analyst, you need strong analytical skills, process optimization knowledge, and typically a bachelor's degree in business, IT, or a related field. Familiarity with business process management tools, data analytics software, and experience with CRM or ERP systems is common. Excellent problem-solving, communication, and collaboration skills help you stand out in this client-facing and cross-functional role. These abilities are vital for identifying inefficiencies, implementing improvements, and ensuring high-quality service delivery in a fast-paced BPO environment.
More about Bpo Analyst jobs
What job categories do people searching Bpo Analyst jobs look for? The top searched job categories for Bpo Analyst jobs are:
Bpo Analyst jobs near you
Infographic showing various Bpo Analyst job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
Analyst, BPO

Analyst, BPO

Verint

Remote

Full-time

Posted 10 days ago

Job description


At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Analyst, BPO (Business Process Optimization), plays a crucial role in handling more complex and specialized tasks within the back-office operations, leveraging their experience to enhance process efficiency and accuracy. This mid-career position involves analyzing data trends, generating insightful reports, and providing actionable recommendations to optimize workflows. The Analyst also collaborates closely with cross-functional teams to address client needs and contributes to process improvement initiatives, ensuring high-quality service delivery.
Principal Duties and Essential Responsibilities:
  • Build and deploy processes, training programs and define KPI's.
  • Serve as subject matter expert interfaced with various departments and vendors for systems configurations, customizations, and process enablement.
  • Analyze complex data and share insights and recommendations for decision making.
  • Drive continuous improvement including process automation and change management activities.
  • Work closely with and establish strong working relationships across various groups including internal business units, external partners, vendors, finance, and IT.
  • Develop and implement on-going training and communication programs with internal customer groups.
  • Verify and cross-check information for consistency and correctness.
  • Respond to basic client queries and escalate complex issues.
  • Maintain organized records of completed tasks and reports.
  • Assist senior team members with data collection and preliminary analysis.
  • Ensure all activities comply with company policies and regulations.
  • Maintain detailed logs of daily activities and completed tasks.
  • Learn and apply industry standards and best practices.

Minimum Requirements:
  • Bachelor's degree in Business Administration, IT, or other related field or equivalent experience.
  • 3+ years of experience in business transformation, or similar field like business process optimization, operational excellence, process improvement, lean management, six sigma, continuous improvement.
  • Basic understanding of business process optimization workflows.
  • Knowledge of common BPO (Business Process Optimization) software and tools.
  • Familiarity with data entry and processing tasks.
  • Understanding of data management systems.
  • Ability to work in a high-volume, fast-paced environment.
  • Proficiency in multitasking and handling repetitive tasks efficiently.
  • Adaptability to shifting priorities and deadlines.
  • Basic proficiency in Microsoft Office Suite, especially Excel and Word.
  • Ability to learn and use company-specific software and applications.
  • Strong attention to detail and accuracy.
  • Effective communication skills, both verbal and written.
  • Good organizational and time management skills.
  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

#LI-BS1
About the Team
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
2025 Benefits Offering
Verint Systems logo

About Verint Systems

Sourced by ZipRecruiter

Verint Systems is a renowned tech firm in the action-centric intelligence segment based in Melville, NY. It leverages customer engagement and cyber intelligence to extract actionable insights from vast quantities of data. The company, founded in 2002, has since secured its spot in the IT and tech industry by delivering innovative and effective solutions tailored for its clients' needs. Known for their customer engagement service, voice of the customer (VoC) software, risk and compliance solutions, and fraud prevention services, they serve many business sectors. Verint's mission is to create a safer world by providing actionable intelligence that empowers organizations to prevent security threats and improve customer engagement.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Melville, NY, US

Year founded

1994

View All Verint Systems Jobs

Apply