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Bpo Analyst Jobs (NOW HIRING)

MCI Careers

VP BPO Sales

Oklahoma City, OK · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

ID · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

Marengo, IA · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

SD · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

FL · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

Iowa, IA · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

Virginia Beach, VA · On-site

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

Virginia Beach, VA · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

FL · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

ClearStar

BPO Manager

$75K - $85K/yr

The BPO Manager plays a critical role in overseeing ClearStar's global vendor relationships and ... Monitor vendor performance, analyze trends, and drive corrective action plans as needed * Ensure ...

Amazon

Business Analyst, AFX - BPO - CIP

Seattle, WA · On-site

BPO needs a creative, dynamic and results driven business intelligence professional who wants to ... BASIC QUALIFICATIONS - 4+ years of using Microsoft Excel to manipulate and analyze large sets of ...

RDR Inc

FINANCIAL ANALYST

Chantilly, VA · On-site

... the BPO/FIN senior management; * The Contractor shall conduct formal coordination phases of ... Review and analysis of these changes shall result in recommendations detailing how the NRO should ...

Shalaka Management Services

BPO - Insurance services: ===== Responsibilities: - Sales of Insurance BPO capabilities in US ... Analysts and Third Party Advisors desirable - Willing to travel extensively - Must be aggressive ...

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Bpo Analyst information

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$31K

$73.3K

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How much do bpo analyst jobs pay per year?

As of Jun 14, 2026, the average yearly pay for bpo analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

How does a BPO Analyst typically collaborate with cross-functional teams to optimize business processes?

As a BPO Analyst, collaboration with cross-functional teams—such as operations, IT, and client services—is a key aspect of the role. Analysts frequently participate in meetings to understand process bottlenecks, gather requirements, and share analytical findings. They often work alongside process owners and subject matter experts to map current workflows and identify opportunities for automation or improvement. Effective communication skills are vital, as BPO Analysts must translate data insights into actionable recommendations that align with business objectives.

What does a BPO analyst do?

A BPO analyst evaluates and improves business processes within a business process outsourcing environment. They analyze data, identify inefficiencies, and recommend solutions to enhance operational performance, often using tools like Excel or specialized software. Strong analytical skills and understanding of client requirements are essential for this role.

What jobs in the US pay $300,000 a year?

In the US, high-paying roles such as senior management, specialized physicians, corporate executives, and certain investment bankers can earn $300,000 or more annually. For BPO analysts, reaching this level typically requires extensive experience, advanced skills, leadership responsibilities, or transitioning into executive or consulting roles within the industry.

What jobs will boom in 2026?

The BPO industry is expected to see growth in roles such as customer service representatives, technical support agents, and data analysts due to increasing demand for outsourcing and digital transformation. Skills in communication, problem-solving, and familiarity with CRM and AI tools will be valuable for these positions. Continuous learning and certifications in relevant technologies can enhance job prospects in this sector.

What are BPO Analysts?

BPO Analysts are professionals who analyze business processes outsourced to external service providers, typically in areas such as customer service, finance, or IT. Their role involves identifying process improvements, monitoring performance metrics, ensuring compliance with service level agreements, and facilitating communication between the client and the BPO provider. They help organizations maximize efficiency, reduce costs, and maintain quality in outsourced operations. BPO Analysts also use data analysis and reporting tools to recommend strategic changes and drive continuous process improvement.

What is the difference between Bpo Analyst vs Customer Service Representative?

AspectBpo AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require a degree or certifications in business or related fieldsHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentCall centers, back-office operations, data analysis settingsCall centers, retail, or service centers
Employer & Industry UsageBusiness process outsourcing companies, finance, telecom, healthcareRetail, telecom, banking, hospitality
Common Search & ComparisonYesYes

The Bpo Analyst primarily focuses on analyzing business processes, data management, and improving operational efficiency within BPO companies. In contrast, Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles may involve communication skills and call center environments, Bpo Analysts are more data and process-oriented, whereas Customer Service Representatives focus on customer satisfaction and service delivery.

What are the key skills and qualifications needed to thrive as a BPO Analyst, and why are they important?

To thrive as a BPO Analyst, you need strong analytical skills, process optimization knowledge, and typically a bachelor's degree in business, IT, or a related field. Familiarity with business process management tools, data analytics software, and experience with CRM or ERP systems is common. Excellent problem-solving, communication, and collaboration skills help you stand out in this client-facing and cross-functional role. These abilities are vital for identifying inefficiencies, implementing improvements, and ensuring high-quality service delivery in a fast-paced BPO environment.

What jobs pay 500,000 a year in the US?

Jobs that can pay $500,000 or more annually in the US typically include executive roles such as CEOs, CFOs, and other C-suite positions, as well as specialized professions like top-tier surgeons, investment bankers, and successful entrepreneurs. High-paying roles often require advanced degrees, extensive experience, and leadership responsibilities, with compensation frequently including bonuses, stock options, or profit sharing.
More about Bpo Analyst jobs
What job categories do people searching Bpo Analyst jobs look for? The top searched job categories for Bpo Analyst jobs are:
Bpo Analyst jobs near you
Infographic showing various Bpo Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, 5% Part Time, and 4% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
VP BPO Sales

VP BPO Sales

MCI Careers

Oklahoma City, OK • Remote

Full-time

Posted 3 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.

As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Strategic Sales Leadership
    Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.

  • Enterprise Client Acquisition
    Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.

  • Relationship Management
    Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.

  • Solution Development
    Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.

  • Market Expansion
    Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.

  • Sales Team Development
    Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.

  • Performance Management
    Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.

  • Cross-Functional Collaboration
    Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.

  • Budget Oversight
    Manage the sales budget, ensuring optimal resource allocation and ROI.

  • Industry Representation
    Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Marketing, or related field; MBA preferred
  • 10+ years of progressive sales experience, with at least 5 years in the BPO industry
  • Proven success in selling complex outsourcing solutions to enterprise clients
  • Track record of exceeding revenue targets in competitive environments
  • Expertise in long sales cycles, high-value contract negotiation, and consultative selling
  • Exceptional leadership, team-building, and strategic planning skills
  • Strong communication, presentation, and relationship-building abilities
  • Proficiency in CRM systems and sales analytics tools
  • Deep understanding of BPO operations, market dynamics, and client needs
  • Willingness to travel extensively for client meetings and industry events
  • Ability to foster a culture of innovation, accountability, and continuous improvement
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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