Health Advocates Network is currently seeking an Online Bookstore Order Specialist to work at a facility in Randolph, NJ . These are registry positions with our company,
Pay Rate: $16 / hour
*W2
Job Summary:
The Online Bookstore Order Specialist is responsible for managing the processing, packaging, and fulfillment of online bookstore orders. This role supports the college's digital storefront by ensuring that students, faculty, and other customers receive accurate and timely deliveries. The ideal candidate has strong organizational skills, attention to detail, and a commitment to providing excellent customer service in a fast-paced environment.
Key Responsibilities:
โข Process incoming online orders for textbooks, course materials, supplies, and merchandise
โข Pick, pack, and prepare shipments accurately and efficiently
โข Print shipping labels and documentation for outgoing orders
โข Monitor online order status, including cancellations, backorders, and returns
โข Ensure orders meet bookstore accuracy, quality, and delivery standards
โข Maintain up-to-date knowledge of current course materials and inventory availability
โข Communicate with customers regarding order issues, delays, or substitutions
โข Work with shipping carriers to resolve delivery problems or claims
โข Assist with inventory management, cycle counts, and stock replenishment
โข Collaborate with in-store team to support peak periods and special campus events
Qualifications:
โข High school diploma or equivalent required
โข Experience in retail, e-commerce fulfillment, or inventory management preferred
โข Strong attention to detail and ability to follow processes accurately
โข Basic computer skills; experience with POS and e-commerce systems a plus
โข Ability to lift up to 40 lbs and perform repetitive tasks such as packing and scanning
โข Excellent time management skills and the ability to meet deadlines
โข Strong communication and problem-solving abilities
โข Flexibility to work extended hours during rush periods (e.g., start of semester)
Preferred Qualifications:
โข Familiarity with academic course materials and textbook systems
โข Experience using shipping platforms (e.g., UPS, FedEx, US Government Client)
โข Knowledge of e-commerce software or bookstore management platforms (e.g., MBS, Follett, Akademos, or similar)
Work Environment:
โข Warehouse or back-office environment within the college bookstore
โข Requires standing, lifting, and moving materials for extended periods
โข Fast-paced, deadline-driven setting during peak seasons
โข Team-oriented culture focused on student service and operational efficiency
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Cameron (Monday-Friday 8:30 AM-5:00 PM PST).
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