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RIVER STONE HEALTH & WELLNESS

RECEPTIONIST - Be the Face of River Stone!

Company Description

River Stone is a family-owned, health & wellness-focused clinic in Southwest Edmonton dedicated to providing high-quality, client-centered care. Our multi-disciplinary team provides a range of therapeutic and wellness services in a professional, supportive, and collaborative environment.

With an established client base of 35,000+ clients, we are looking for a professional, friendly, and organized Receptionistto join our team and help create an exceptional experience for every client who walks through our doors.

Role Description

This is aflexible part-time, on-site Receptionistrole supporting the day-to-day operations of our wellness services. The successful candidate will be an important part of the client experience, working closely with clients, practitioners, and the broader River Stone team.

Daily responsibilities include welcoming and assisting clients, managing appointments and schedules, answering phones and inquiries, processing payments, supporting practitioners, maintaining accurate client information, and helping ensure the clinic runs smoothly and efficiently.

The role will primarily useJane App and and other insurance/healthcare systems and platforms as required. This role requires a high level of professionalism, discretion, accuracy, and attention to detail, particularly when handling confidential information.

Why You'll Love Working With Us - Be the Face. Set the Tone. Make Someone's Day.

At River Stone, we believe the client experience starts long before the treatment begins.

For many clients, their first interaction with us is with our reception team. That means you have the opportunity to set the tone, make someone feel welcome, and help create the kind of experience that makes people want to come back.

Here's what you can expect when you join us:

• Be the Face of River Stone - Be the friendly, professional person clients can count on when they arrive, call, or reach out with a question.
• Work With an Established Client Base - With 35,000+ clients, you'll be part of a busy, established clinic with a strong foundation and plenty of opportunity to build relationships.
• Keep Things Running Smoothly - You'll help coordinate schedules, bookings, payments, practitioner needs, and the many moving pieces that keep a busy wellness clinic operating efficiently.
• Work Alongside Great Practitioners - Support a diverse team of wellness practitioners while learning more about the services we provide and the people we serve.
• Every Day Is Different - From helping a client find the right appointment to solving a scheduling challenge, there is always something happening at the front desk.
• Grow Your Skills - Build valuable experience in customer service, administration, healthcare/wellness operations, scheduling, and client relationship management.
• A Team That Cares - We believe in supporting our people just as much as we support our clients. We value teamwork, professionalism, respect, and a positive attitude.

Bring your best. Make people feel welcome. Help us create an experience worth coming back to!

Key Responsibilities

Client Experience

• Welcome clients warmly and professionally
• Manage client check-in and check-out
• Answer phones, emails, and client inquiries
• Provide accurate information about services, practitioners, appointments, and clinic policies
• Address routine client concerns and escalate appropriately when required
• Create a positive and welcoming front-desk experience

Scheduling & Booking

• Schedule, reschedule, and confirm client appointments
• Manage practitioner schedules and availability
• Monitor appointment gaps and booking opportunities
• Support practitioner utilization and client retention
• Use Jane App accurately and efficiently

Administrative Support

• Process payments and assist with billing-related tasks
• Maintain accurate client information and administrative records
• Support practitioners with day-to-day administrative needs
• Follow established clinic procedures and SOPs
• Assist with general administrative tasks as required

Clinic Operations

• Help ensure the reception area and clinic environment remain organized, professional, and welcoming
• Communicate effectively with practitioners, management, and other team members
• Identify and help resolve operational issues
• Support clinic initiatives, promotions, and client communication
• Maintain a high standard of professionalism and service at all times

Privacy & Confidentiality

• Maintain strict confidentiality of all client information
• Follow River Stone privacy, confidentiality, and information-security policies
• Handle client information appropriately and securely
• Ensure client information is only accessed or discussed for appropriate business purposes

Position Requirements

The successful candidate will:

• Have previous customer service, reception, administrative, or healthcare/wellness experience
• Provide professional, friendly, and client-focused service
• Have excellent communication and interpersonal skills
• Be responsible, reliable, organized, and committed to a strong work ethic
• Have excellent attention to detail
• Be comfortable managing multiple priorities in a busy environment
• Be confident using computers and learning new software systems
• Have experience with scheduling or booking software - an asset
• Experience with Jane App - an asset
• Experience in a healthcare, wellness, spa, fitness, or other service-based environment - an asset
• Experience with payment processing and administrative systems - an asset
• Be comfortable handling confidential and sensitive client information
• Be available to work a combination of days, evenings and weekends as required

Compensation & Benefits

• Competitive compensation based on experience
• Group Health Benefits Plan, including medical, dental, prescription coverage, and more
• Employee Discount Program on products and services across our clinic divisions
• Continuing Education & Professional Development Opportunities
• Opportunities for growth and development
• A warm, friendly, and professional work environment

Conditions of Employment

Successful candidates will be required to provide:

• Proof of a satisfactory criminal record check
• Completion of required privacy, confidentiality, and information-security training
• Any required employment-related documentation and references
• Commitment to maintaining the confidentiality and security of all client information

Interested in Joining Our Team?

Are you someone who genuinely enjoys helping people?

Do you take pride in being organized, professional, friendly, and dependable? Do you enjoy working in a busy environment where your ability to communicate and solve problems can make someone's day a little easier?

If so, we would love to hear from you!

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Our Commitment to Diversity & Inclusion

RIVER STONE is committed to creating a diverse, inclusive, and respectful workplace. We welcome applicants from all backgrounds and are dedicated to providing equal employment opportunities to all employees and applicants.

We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

We believe that a diverse and inclusive team creates a stronger workplace and a better experience for our clients. We encourage individuals from all backgrounds to apply.

RIVER STONE thanks all applicants for their interest. We appreciate the time and effort taken to apply; however, only candidates selected for an interview will be contacted.