Billing Operations Associate Jobs in Maine (NOW HIRING)

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Position Summary:
The Marketplace Operations Associate supports operational workflows tied to billing, invoicing, data analysis, and vendor coordination. This Marketplace Operations Associate role is based in Belfast, MEand follows ahybridwork model. The position combines SQL-based reporting, data review, and cross-functional operational support to help ensure accurate and timely marketplace operations. This person will report to theManager, Platform Operations.

Team Summary:
This team is responsible for maintaining partnership contract interpretation related to billing and invoicing, while also supporting the development of partnership, business, analytics, and operational metrics. The work includes reviewing operational data, identifying trends, supporting vendor-related processes, and providing insights that help improve business performance and service execution. Team members collaborate across functions to support accurate reporting, billing integrity, and informed operational decisions. The role contributes to day-to-day marketplace operations by helping translate data into clear, actionable insights and supporting consistent execution across systems and partners.

Essential Job Responsibilities:

• Analyzeoperational, billing, and invoicing data to support accurate reporting and issue resolution.

• DevelopSQL queries and data extracts to support recurring reporting, ad hoc analysis, and business requests.

• Reviewcontract and partnership information to support billing interpretation and operational accuracy.

• Managevendor-related operational activities, including tracking requests, follow-up, and coordination with internal partners.

• Supportmarketplace billing and invoicing workflows by identifying discrepancies and helping drive resolution.

• Preparedashboards, reports, and business metrics using business intelligence (BI) and analytics tools.

• Partnerwith cross-functional teams to gather requirements, validate data, and improve operational processes.

• Documentrecurring issues, process steps, and reporting logic to support consistency and knowledge sharing.

• Useavailable artificial intelligence (AI) tools to streamline routine analysis, draft summaries, and increase efficiency while applying sound judgment to validate results.

• Monitorkey operational trends and escalate risks or data quality concerns when needed.

Additional Job Responsibilities:

• Assist with special projects related to marketplace operations and vendor support.

• Contribute to process improvement efforts that increase accuracy and efficiency.

• Help maintain reporting templates, trackers, and operational documentation.

• Support basic troubleshooting for data, billing, or reporting questions.

• Participate in team meetings and provide status updates on assigned work.

• Assist with onboarding or knowledge transfer for process changes as needed.

• Perform other duties as assigned to support the platform operations function.

Expected Education & Experience:

• Bachelor's degree in Business, Analytics, Finance, Operations, or a related field, or equivalent practical experience.

• 1 to 3 years of experiencein operations, reporting, billing, invoicing, vendor management, or a related analyst role.

• Experience usingSQLto query, validate, and analyze data.

• Experience withdata analysisand translating findings into clear business insights.

• Exposure toSalesforceor another customer relationship management (CRM) system.

• Experience withbusiness intelligence (BI)tools, dashboards, or reporting platforms.

• Familiarity withanalyticsworkflows, performance metrics, and operational reporting.

• Experience supportingvendor managementprocesses or coordinating with external partners.

• Experience withbilling and invoicingprocesses, reconciliation, or issue resolution.

• Strong attention to accuracy, organization, and follow-through in a collaborative environment.

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevantknowledge and skills, how your qualifications compare to others in similar roles,and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.