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Bilingual Reservations Agent Jobs (NOW HIRING)

San Manuel Casino

Hotel Reservation Agent

Highland, CA · On-site

$16 - $19.75/hr

The Reservations Agent adheres to all health and safety policies and procedures set by the ... Bilingual in a foreign language preferred. REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS * At ...

Xanterra

Ticket Agent - Full Time Seasonal

Williams, AZ · On-site

$17.85/hr

Greet walk-up guests and make new reservations. * Professionally communicate with all guests about ... Preferred Qualifications: * Bi-lingual (English/Spanish/Other) language skills is a plus. * Two ...

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Bilingual Reservations Agent information

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How much do bilingual reservations agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for bilingual reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a bilingual reservations agent?

Bilingual Reservations Agents are customer service professionals who assist clients in booking reservations, such as flights, hotels, or rental cars, using two or more languages. They communicate with customers over the phone, via email, or through chat platforms to provide information, resolve issues, and ensure a smooth reservation process. Their language skills help serve a broader, often international, clientele and can be crucial for companies operating in multicultural markets.

How does being bilingual enhance your effectiveness as a reservations agent, and what unique challenges might you face in this role?

As a Bilingual Reservations Agent, your ability to communicate fluently in multiple languages helps you assist a wider range of customers, ensuring they feel comfortable and understood throughout the booking process. This skill is especially valuable in resolving complex inquiries or managing reservations for international clients. However, you may encounter challenges such as handling calls or messages with rapidly shifting language requirements and accurately translating technical or policy-related information. Collaborating with team members from diverse backgrounds can also provide learning opportunities and foster a supportive environment.

What are the key skills and qualifications needed to thrive as a bilingual reservations agent, and why are they important?

To thrive as a Bilingual Reservations Agent, you need excellent verbal and written communication skills in at least two languages, strong customer service abilities, and a high school diploma or equivalent. Familiarity with reservation systems such as Sabre or Amadeus and proficiency in using CRM and call center software are typically required. Outstanding interpersonal skills, problem-solving abilities, and patience help agents effectively assist diverse customers and handle challenging situations. These competencies ensure smooth booking processes, high customer satisfaction, and efficient service in a competitive travel and hospitality environment.

What is the difference between Bilingual Reservations Agent vs Customer Service Representative?

AspectBilingual Reservations AgentCustomer Service Representative
CredentialsLanguage proficiency, reservation system knowledgeCommunication skills, problem-solving
Work EnvironmentTravel, hospitality, airline, hotel industriesVarious industries including retail, telecom, finance
Employer & Industry UsageHotels, airlines, travel agenciesBroadly used across multiple sectors
Search & Comparison IntentFocus on reservations, booking, bilingual supportCustomer support, issue resolution, general inquiries

The main difference is that a Bilingual Reservations Agent specializes in booking and reservation tasks within the hospitality and travel industries, often requiring language skills. In contrast, a Customer Service Representative handles a wider range of customer inquiries across various sectors. Both roles require strong communication skills, but their focus and industry applications differ.

Is a bilingual reservations agent a good job?

A bilingual reservations agent is a customer service role that involves assisting clients with booking and inquiries, often requiring language skills and familiarity with reservation systems. It can offer flexible hours and opportunities to develop communication and problem-solving skills, making it a suitable job for those interested in hospitality or travel industries.

What is the average salary for a bilingual reservations agent in the US?

The average salary for a bilingual reservations agent in the US typically ranges from $30,000 to $45,000 per year, depending on experience, location, and employer. Bilingual skills can increase earning potential and are often valued in customer service and hospitality industries.
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What job categories do people searching Bilingual Reservations Agent jobs look for?

The top searched job categories for Bilingual Reservations Agent jobs are:

Bilingual Reservations Agent jobs near you
Infographic showing various Bilingual Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent (Full-Time) - Arizona Biltmore

Benchmark

Phoenix, AZ • On-site

$16 - $19.75/hr

Full-time

Posted 24 days ago

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.


At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.


Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The iconic Arizona Biltmoreis located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 millionrestoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/cafe, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is aLXR Hotel & Resortby Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefitshere. Want to learn more about Arizona Biltmore? Hotel Website, Instagram,Facebook

What you will have an opportunity to do:

As a Reservations Agent, you would be responsible for, but not limited to, the following duties:

  • Answer all reservations telephone calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assist other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.

  • Assist with group blocks including communicating with internal/external clients, inputting of reservations. Reviews pick up.

  • Assist HRCC with questions, problems or concerns that arise concerning reservations made at the hotel.

  • Maintain suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.

  • Review advance deposit reservations and make corrections as needed.

This is a full-time position, the ideal candidate must have Saturday and Sunday availability.

What are we looking for?

  • Must be available to work a flexible schedule to include nights, weekends and holidays

  • High school diploma or equivalent

  • Previous hotel or resort experience preferred

  • A strong desire to make an impact on other people

  • An outgoing and engaging personality

  • Computer skills

  • Excellent verbal and written communication skills

  • Ability to work in a fast-paced setting

  • Bilingual in English and Spanish preferred

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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