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Bilingual Customer Service Jobs in Raleigh, NC (NOW HIRING)

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Raleigh, NC · Remote

$15 - $19/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

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All JobsBilingual Customer Service JobsBilingual Customer Service Jobs in Raleigh, NC

Bilingual Customer Service information

See Raleigh, NC salary details

$9

$16

$24

How much do bilingual customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for bilingual customer service in Raleigh, NC is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.22 per hour, depending on experience, location, and employer.

What is a bilingual customer service?

A bilingual customer service role involves assisting customers in two languages, requiring fluency in both to communicate effectively. Employees often handle inquiries, resolve issues, and provide support across diverse language-speaking populations, sometimes using translation tools or language-specific training.

What is a bilingual customer service representative?

A Bilingual Customer Service Representative is a professional who assists customers in two or more languages, helping resolve their questions, concerns, or problems related to a company's products or services. They handle phone calls, emails, chats, or face-to-face interactions, ensuring that customers receive accurate information and support in their preferred language. These representatives play a crucial role in enhancing customer satisfaction and often act as a bridge between the company and diverse client groups.

What are the key skills and qualifications needed to thrive as a bilingual customer service representative?

To thrive as a Bilingual Customer Service Representative, you need fluency in at least two languages, strong communication abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is typically required. Outstanding interpersonal skills, patience, and cultural sensitivity help you connect with diverse customers and resolve issues efficiently. These skills and qualities are crucial for delivering high-quality service, building customer loyalty, and supporting a wide client base.

What is the difference between Bilingual Customer Service vs Customer Support Specialist?

AspectBilingual Customer ServiceCustomer Support Specialist
Required CredentialsLanguage proficiency, customer service experienceTechnical knowledge, customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, banking, hospitalityTech companies, retail, software firms
Search & Comparison IntentLanguage skills combined with customer serviceTechnical support skills with customer service

While both roles involve assisting customers, Bilingual Customer Service emphasizes language skills alongside customer service, often in retail or service industries. Customer Support Specialists typically focus on technical or product-specific support, requiring technical knowledge. The roles overlap in customer interaction but differ in skill emphasis and industry focus.

How does being bilingual enhance collaboration and problem-solving within a customer service team?

Being bilingual allows you to bridge communication gaps between customers and team members who speak different languages, leading to quicker and more accurate resolutions. In a customer service environment, you may often collaborate with colleagues across departments to resolve complex issues for diverse clients. Your language skills enable you to clarify customer needs, share insights with your team, and ensure that all parties are on the same page. This not only improves customer satisfaction but also fosters a more inclusive and effective team dynamic.
What are the most commonly searched types of Bilingual Customer Service jobs in Raleigh, NC? The most popular types of Bilingual Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Bilingual Customer Service jobs in Raleigh, NC? For Bilingual Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Bilingual Customer Service jobs in Raleigh, NC look for? The top searched job categories for Bilingual Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Bilingual Customer Service jobs? Cities near Raleigh, NC with the most Bilingual Customer Service job openings:
Bilingual Customer Service jobs near you
Infographic showing various Bilingual Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,272 per year, or $17 per hour.

Bilingual Customer Service Representative

Builders Mutual Insurance

Raleigh, NC • On-site

$15 - $19/hr

Other

PTO

Posted 4 days ago

Job description

Bilingual Customer Service Representative

At Builders Mutual, we believe in the power of teamwork to get the job done right. Every day, our team delivers comprehensive commercial insurance and trusted safety solutions to protect and advance the unique needs of the contractor community. Rooted in teamwork, inclusion, expertise, and community, we work together to serve better, achieve more, and build lasting impact.

The opportunity

Leverage your customer service experience and join our team as a Bilingual Customer Service Representative! Our Bilingual CSRs assist customers with inbound calls to provide an exceptional customer experience on each call. They will gain a broad knowledge base of all functional areas in the company and navigate seamlessly from one system to another. This hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home three days a week. The successful candidate should have a strong customer-focused attitude and the ability to thrive in a team environment.

Your work as a Customer Service Representative will make a difference by:

  • Providing exceptional customer service in a fast-paced environment including inbound calls and emails from policyholders and agents according to service standards and procedures; call types will require knowledge of all lines of business, all states, policy level research and agency level research.
  • Adhering to Customer Contact Center schedule to ensure call service levels are met and customer satisfaction remains high.
  • Using CRM tool to consistently bring forward suggestions to enhance the customer experience.
  • Consistently meeting expectations of quality assurance program and productivity standards.
  • Shows full proficiency in all systems and program, including ImageRight, C.0, BOB 2.0, CRM, and phone systems

Skills to get the job done right:

  • 2+ years of experience in a customer service-related role
  • Full fluency (speaking, reading, and writing) in Spanish and English is required; experience providing customer service in Spanish preferred
  • Previous insurance industry or call center experience is a plus
  • Minimum of high school diploma, BA/BS degree preferred
  • Strong knowledge of customer service principles, including sound decision-making and negotiating skills.
  • Strong PC (MS Office, Outlook) skills as well as the desire and capability to learn new software or tools quickly
  • Knowledge of policy processing systems, imaging systems and/or CRM systems is a plus.
  • Excellent customer relationship management skills required.
  • Ability to learn quickly and adapt to a changing environment
  • The desire to succeed and develop in a call center environment

    • Your employee experience at Builders Mutual: At Builders Mutual, we're intentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplaces don't just happen — they're built with intention. You'll also be part of a team where people show up as themselves, support one another, and take pride in what we're building together. We support you with:

    • Competitive compensation and a performance bonus program
    • 3 weeks of PTO to start, plus your birthday off
    • A 37.5-hour workweek
    • Professional development through Builders University
    • Everyday Wins recognition with swag and extra time off
    • 8 paid Volunteer Time Off (VTO) hours to give back
    • Comprehensive benefits that support your wellbeing today and your future tomorrow

    Builders Mutual is an Equal Opportunity Employer.

Apply