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Temporary Bilingual Customer Service Jobs in Raleigh, NC

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Raleigh, NC · Remote

$15 - $19/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

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All JobsBilingual Customer Service JobsTemporary Bilingual Customer Service JobsTemporary Bilingual Customer Service Jobs in Raleigh, NC

Temporary Bilingual Customer Service information

See Raleigh, NC salary details

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How much do temporary bilingual customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for temporary bilingual customer service in Raleigh, NC is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.22 per hour, depending on experience, location, and employer.

What is a temporary bilingual customer service job?

Temporary Bilingual Customer Service jobs are short-term positions where employees assist customers in two or more languages, usually over the phone, via email, or through chat. These roles are often filled during peak periods, special projects, or to cover staff absences. Workers in these positions handle inquiries, resolve issues, and provide information to customers, ensuring communication is effective in both required languages. They are essential for companies that serve diverse populations and need to bridge language gaps quickly. Temporary contracts can range from a few weeks to several months, depending on the employer's needs.

What are the key skills and qualifications needed to thrive as a temporary bilingual customer service representative?

To thrive as a Temporary Bilingual Customer Service representative, you need fluency in at least two languages, strong communication skills, and a background in customer service or a related field. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent listening, problem-solving abilities, and cultural sensitivity are standout soft skills for this role. These skills ensure effective communication with diverse customers, quick issue resolution, and a positive customer experience during high-demand periods.

What are some typical challenges faced in a temporary bilingual customer service role, and how can I prepare for them?

In a Temporary Bilingual Customer Service position, you may encounter challenges such as quickly adapting to new systems, managing high call volumes, and switching seamlessly between languages. Since the role is temporary, onboarding and training may be condensed, so it’s important to be proactive in learning company protocols and resources. Additionally, you’ll often need to handle diverse customer inquiries efficiently and maintain professionalism under pressure. Preparing by practicing language skills, familiarizing yourself with common customer service platforms, and being ready to ask clarifying questions during training will help you succeed in this fast-paced environment.

What is the difference between Temporary Bilingual Customer Service vs Temporary Call Center Representative?

AspectTemporary Bilingual Customer ServiceTemporary Call Center Representative
CredentialsLanguage proficiency, customer service skillsCommunication skills, sometimes language skills
Work EnvironmentCustomer support, retail, healthcare, or tech industriesCall centers, telecommunication companies, customer support centers
Employer & Industry UsageRetail, healthcare, tech firms needing bilingual supportTelecom, retail, service industries handling inbound/outbound calls

Temporary Bilingual Customer Service and Temporary Call Center Representative roles often overlap in customer support environments. The main difference lies in the bilingual requirement for the former, focusing on serving diverse clients, while the latter may not require language skills but emphasizes call handling. Both roles are temporary, customer-focused, and common in industries like retail and telecom.

What are the most commonly searched types of Bilingual Customer Service jobs in Raleigh, NC?

The most popular types of Bilingual Customer Service jobs in Raleigh, NC are:

Temporary Bilingual Customer Service jobs near you

Bilingual Customer Service Representative

Builders Mutual Insurance

Raleigh, NC • On-site

$15 - $19/hr

Other

PTO

Posted 16 days ago

Job description

Bilingual Customer Service Representative

At Builders Mutual, we believe in the power of teamwork to get the job done right. Every day, our team delivers comprehensive commercial insurance and trusted safety solutions to protect and advance the unique needs of the contractor community. Rooted in teamwork, inclusion, expertise, and community, we work together to serve better, achieve more, and build lasting impact.

The opportunity

Leverage your customer service experience and join our team as a Bilingual Customer Service Representative! Our Bilingual CSRs assist customers with inbound calls to provide an exceptional customer experience on each call. They will gain a broad knowledge base of all functional areas in the company and navigate seamlessly from one system to another. This hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home three days a week. The successful candidate should have a strong customer-focused attitude and the ability to thrive in a team environment.

Your work as a Customer Service Representative will make a difference by:

  • Providing exceptional customer service in a fast-paced environment including inbound calls and emails from policyholders and agents according to service standards and procedures; call types will require knowledge of all lines of business, all states, policy level research and agency level research.
  • Adhering to Customer Contact Center schedule to ensure call service levels are met and customer satisfaction remains high.
  • Using CRM tool to consistently bring forward suggestions to enhance the customer experience.
  • Consistently meeting expectations of quality assurance program and productivity standards.
  • Shows full proficiency in all systems and program, including ImageRight, C.0, BOB 2.0, CRM, and phone systems

Skills to get the job done right:

  • 2+ years of experience in a customer service-related role
  • Full fluency (speaking, reading, and writing) in Spanish and English is required; experience providing customer service in Spanish preferred
  • Previous insurance industry or call center experience is a plus
  • Minimum of high school diploma, BA/BS degree preferred
  • Strong knowledge of customer service principles, including sound decision-making and negotiating skills.
  • Strong PC (MS Office, Outlook) skills as well as the desire and capability to learn new software or tools quickly
  • Knowledge of policy processing systems, imaging systems and/or CRM systems is a plus.
  • Excellent customer relationship management skills required.
  • Ability to learn quickly and adapt to a changing environment
  • The desire to succeed and develop in a call center environment

    • Your employee experience at Builders Mutual: At Builders Mutual, we're intentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplaces don't just happen — they're built with intention. You'll also be part of a team where people show up as themselves, support one another, and take pride in what we're building together. We support you with:

    • Competitive compensation and a performance bonus program
    • 3 weeks of PTO to start, plus your birthday off
    • A 37.5-hour workweek
    • Professional development through Builders University
    • Everyday Wins recognition with swag and extra time off
    • 8 paid Volunteer Time Off (VTO) hours to give back
    • Comprehensive benefits that support your wellbeing today and your future tomorrow

    Builders Mutual is an Equal Opportunity Employer.

Apply