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How much do bilingual customer service representative mandarin jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for bilingual customer service representative mandarin in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual customer service representative Mandarin?

Bilingual Customer Service Representatives (Mandarin) are professionals who assist customers in both English and Mandarin, providing support through phone, email, chat, or in-person interactions. Their main responsibilities include resolving customer inquiries, handling complaints, processing orders, and providing product or service information. These representatives are valued for their language skills and cultural understanding, which help companies serve Mandarin-speaking customers more effectively. They typically work in various industries such as retail, finance, telecommunications, and travel.

What are the key skills and qualifications needed to thrive as a bilingual customer service representative Mandarin?

To thrive as a Bilingual Customer Service Representative (Mandarin), you need fluency in both Mandarin and English, strong verbal and written communication skills, and prior customer service experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes call center phone systems is typically required. Outstanding interpersonal skills, patience, and cultural sensitivity help you connect with diverse clients and resolve issues effectively. These skills ensure clear communication, high customer satisfaction, and efficient problem resolution in a multilingual service environment.

How does being bilingual in Mandarin enhance collaboration within a customer service team?

As a Bilingual Customer Service Representative (Mandarin), your language skills are invaluable for bridging communication gaps with Mandarin-speaking customers and team members. You often act as a cultural and linguistic liaison, helping colleagues understand customer needs more fully and ensuring clear, accurate communication. This collaborative role can also involve supporting training sessions, translating resources, and providing insights into cultural nuances, which strengthens the team's overall service quality and fosters a more inclusive environment.
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Bilingual Customer Service Representative Mandarin jobs near you
Infographic showing various Bilingual Customer Service Representative Mandarin job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representative - Mandarin-English

TTEC

San Francisco, CA • On-site

$22.06/hr

Full-time

Posted 8 days ago

TTEC rating

5.5

Company rating: 5.5 out of 10

Based on 202 frontline employees who took The Breakroom Quiz

428th of 496 rated business services

Job description

Job Details

Your potential has a place here with TTECs award-winning employment experience. As aMandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, youll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What Youll be Doing

Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll

  • Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.
  • Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
  • Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
  • Account for cash, commuter checks and credit/debit card payments completed during a shift.

What You Bring to the Role

  • Bilingual in English and Mandarin
  • Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.
  • Basic excel and computer knowledge
  • Cash handling experience
  • Handle and deescalate customer service situations

What You Can Expect

  • Monday Saturday (Saturdays are required) within the hours of 7am 7pm, Saturdays are 9am-2pm
  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage starting at $22.06 per hour plus performance bonus opportunities

Visit https://www.ttecjobs.com/en/us-employee-benefitsfor more information.

A Bit More About Your Role

Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division San Francisco, CA Job Requisition 04E8B
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