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Bilingual Customer Service Representative Mandarin Jobs

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HYBRID CSR (Bilingual Mandarin)

New York, NY · On-site +1

$23 - $24/hr

... Bilingual Member Services Representative (Mandarin/English) to join our growing healthcare team. This role is ideal for someone with a strong customer service background in a health plan or managed ...

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Bilingual Customer Service Representative Mandarin information

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How much do bilingual customer service representative mandarin jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for bilingual customer service representative mandarin in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a bilingual customer service representative Mandarin?

To thrive as a Bilingual Customer Service Representative (Mandarin), you need fluency in both Mandarin and English, strong verbal and written communication skills, and prior customer service experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes call center phone systems is typically required. Outstanding interpersonal skills, patience, and cultural sensitivity help you connect with diverse clients and resolve issues effectively. These skills ensure clear communication, high customer satisfaction, and efficient problem resolution in a multilingual service environment.

How does being bilingual in Mandarin enhance collaboration within a customer service team?

As a Bilingual Customer Service Representative (Mandarin), your language skills are invaluable for bridging communication gaps with Mandarin-speaking customers and team members. You often act as a cultural and linguistic liaison, helping colleagues understand customer needs more fully and ensuring clear, accurate communication. This collaborative role can also involve supporting training sessions, translating resources, and providing insights into cultural nuances, which strengthens the team's overall service quality and fosters a more inclusive environment.

What is a bilingual customer service representative Mandarin?

Bilingual Customer Service Representatives (Mandarin) are professionals who assist customers in both English and Mandarin, providing support through phone, email, chat, or in-person interactions. Their main responsibilities include resolving customer inquiries, handling complaints, processing orders, and providing product or service information. These representatives are valued for their language skills and cultural understanding, which help companies serve Mandarin-speaking customers more effectively. They typically work in various industries such as retail, finance, telecommunications, and travel.
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Bilingual Customer Service Representative Mandarin jobs near you
Infographic showing various Bilingual Customer Service Representative Mandarin job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Customer Service Representative- Mandarin Bilingual

TechOp Solutions International

Washington, DC • On-site

$17.50 - $22/hr

Full-time

Re-posted 14 days ago

Job description

Advance your career with a Small Business supporting a federal client working on-site in downtown Washington, D.C. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits.
Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquiries.
Successful applicants will be energetic, patient, and tech savvy, able to navigate contact center systems and standard office software. We are seeking efficient, effective communicators who pride themselves on daily achievements. Candidates should be able to navigate challenging customer interactions with professionalism and empathy, effectively deescalating situations to reach positive resolutions while maintaining service standards.
Responsibilities
• Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics.
• Provide and respond to live contacts in order to give the appropriate response from provided responses and materials.
• Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language.
• Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record.
• Provide and transfer any reportable communication to the appropriate department.
• Answer customers questions; make referrals: help clarify policies and procedures.
• Provide general travel assistance information.
• Provide information for filing claims with DHS.
• Other duties as assigned
Requirements
This position requires US Citizenship.
• Must be able to meet all security eligibility requirements
• Bachelor of Arts or Science from accredited college or university required
• Fluency in Mandarin
• 2 years of customer service experience required
Additional Skills:
Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen.
Applicants selected will be subject to a background investigation and need to meet security eligibility requirements.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The wage range for this role, including health and welfare benefits, is approximately $47,500-$54,000.
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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