Bilingual Case Manager Jobs in Springfield, MA (NOW HIRING)

POSITION SUMMARY

This position is reserved for an experienced human service professional who works with a considerable degree of independence. This position provides administrative support to the Family Center while providing coordination of all basic human needs services and, assistance with center recruitment, marketing, and community involvement, and case management services. This person will facilitate healthy relationship, responsible parenting and economic stability groups.

GENERAL DUTIES/ RESPONSIBILITIES:

Outreach Duties:

• Works with agency staff to market programs to parents and or area stakeholders to ensure all programs reach full capacity.
• Distribute calendars and flyers monthly for up-coming events at the center
• Participate in area events and meetings to market programs and promote collaborations

Retention Duties:

• Intakes all program participants to assess the comprehensive needs of families
• Refers and advocates for families to ensure that they get the support services they need such as but not limited to mental health, health, health insurance, housing, food, energy assistance, and employment.
• Provides a peer to peer model of support to all families to effectively meet their needs

Center Duties:

• Provides program and administrative support to all center programs
• Provides early childhood programming for children
• Provides parenting education to families
• Coordinates all of the center’s basic human needs programs and services
• Completes required documentation for family assessments and evaluation materials for reporting
• Provides case management services, maintaining detailed records for each family
• Maintain the cleanliness and order of the center and materials.
• Collaborates with other community providers to bring diverse and needed programs to the center
• Attend trainings and meetings

Fatherhood Duties:

• Exhibits leadership in Fatherhood activities in the assigned area.
• Provides direct services including but not limited to case management services and facilitating healthy relationship, responsible parenting and economic stability groups.
• Completes all necessary paperwork for direct service activity.
• Ensures and maintain up to date, complete and confidential client records in Apricot 360.
• Provides leadership with program outreach, recruitment and client retention.
• Promotes the activities and services of the local Fatherhood Project within the local community
• Participates in local and statewide initiatives to promote fatherhood
• Participates in ongoing training (enhancing personal skills and knowledge) to remain current in the literature and promising practices and to provide up-to date information
• Models effective approaches and encourages positive change through reflective practice

PQI Functions

o Ensure the consistent accurate collection of the data

o Identify patterns and trends for program

o Use results of data to inform supervisor of trends that may impact services

o Accept and carry out other related duties upon request

QUALIFICATIONS:

• Associates Degree, preferably in a human services, early childhood education, social work or related field preferred. Or a High School/GED with knowledge of Community Resources.

• Excellent oral and written communication skills.
• Proficient in Microsoft environment, notably Word, Excel and Outlook.
• Bi-lingual (Spanish/English) strongly encouraged.
• Cultural competence. Must value the differences and integration of cultural attitudes, beliefs, and practices into programming.
• Must have networking abilities, knowledge of child development, family focus best practice, ability to establish community partnerships and knowledge of resources.
• The candidate must have high levels of personal characteristics including, but not limited to the following: enthusiasm, competency, empathy, and warmth. The candidate must also be firm but fair, encourage self-efficacy and model pro-social beliefs.
• The candidate must be flexible, with a high degree of motivation, exercise good judgment, and be able to work independently.