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The Business Analyst - KPI & Performance Management is responsible for monitoring, analyzing, and reporting on Key Performance Indicators (KPIs) to ensure contractual, operational, and service-level commitments are consistently met. This role plays a critical part in identifying performance risks, supporting mitigation strategies, and preventing financial penalties associated with KPI breaches.

The ideal candidate will partner closely with Operations, Finance, IT, and Account Management to provide data-driven insights, early-warning indicators, and actionable recommendations.

KPI Monitoring & Reporting

• Monitor agreed KPIs and SLAs across operations, contracts, and customer commitments.
• Develop and maintain KPI dashboards, scorecards, and performance reports.
• Track trends, variances, and leading indicators to identify potential KPI risks.
• Ensure KPI calculations align with contractual definitions and governance standards.

Risk Identification & Mitigation

• Proactively identify KPIs at risk of non-compliance and flag potential penalty exposure.
• Support root cause analysis for missed or degraded KPIs.
• Document corrective actions, owners, and timelines; track closure and effectiveness.
• Maintain a KPI risk register and mitigation action log.

Stakeholder Management

• Partner with Operations, Finance, IT, and Account teams to validate data and insights.
• Prepare performance summaries for management, customers, and governance forums.
• Support escalation processes when KPI thresholds are at risk of breach.
• Assist in performance reviews and continuous improvement initiatives.

Process & Continuous Improvement

• Recommend process improvements to improve KPI performance and stability.
• Support automation and standardization of KPI reporting and data collection.
• Assist in defining, refining, and aligning KPIs with evolving business requirements.
• Contribute to contract reviews by providing historical KPI performance analysis.

• Bachelor's degree in Business, Analytics, Operations, Supply Chain, or related field.
• 3-7 years of experience in a Business Analyst, Performance Analyst, or similar role.
• Strong experience with KPI/SLA monitoring and performance reporting.
• Proven ability to analyze data and translate insights into actionable recommendations.

Technical Skills

• Advanced proficiency in Excel (pivot tables, formulas, data modeling).
• Experience with BI tools (Power BI, Tableau, Qlik, or similar).
• Strong understanding of data validation, KPI definitions, and reporting accuracy.
• Experience working with operational systems (WMS, TMS, ERP, CRM preferred).

For applicants in the United States: Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $75,000 and $79,040. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-onsite

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials orassistingwith scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.