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Behavioral Health Receptionist Jobs in Florida (NOW HIRING)

Argon Agency

Receptionist

West Palm Beach, FL · On-site

$15 - $18/hr

As the Receptionist, you'll be the heartbeat of our front office operations. You will manage the ... Experience in marketing or behavioral health preferred

UHS

RECEPTIONIST

Jacksonville, FL · On-site

$13.75 - $18.25/hr

... receptionist. This is a Saturday and Sunday evening position from 3:00 - 10:00 pm. This key ... Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ...

UHS

FRONT DESK RECEPTIONIST (PRN)

Ocala, FL · On-site

$13 - $16.75/hr

The PRN Receptionist is responsible for answering incoming and interoffice telephone calls in a ... The Vines Hospital , located in Ocala, FL is a premier behavioral health facility offering ...

UHS

FRONT DESK RECEPTIONIST (PRN)

Ocala, FL · On-site

$13 - $16.75/hr

The PRN Receptionist is responsible for answering incoming and interoffice telephone calls in a ... The Vines Hospital , located in Ocala, FL is a premier behavioral health facility offering ...

Argon Agency

Receptionist

West Palm Beach, FL · On-site

$15 - $18/hr

As the Receptionist, you'll be the heartbeat of our front office operations. You will manage the ... Experience in marketing or behavioral health preferred Compensation: $15.00 - $18.00 per hour We ...

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Behavioral Health Receptionist information

What is a behavioral health receptionist?

Behavioral Health Receptionists are administrative professionals who work in mental health clinics, counseling centers, or psychiatric offices. They are responsible for greeting clients, scheduling appointments, answering phone calls, and managing patient records. These receptionists often handle sensitive information and must maintain confidentiality while providing a welcoming and supportive environment for clients seeking behavioral health services. Their role is essential in ensuring the smooth operation of the office and supporting both clients and clinicians.

What are the key skills and qualifications needed to thrive as a behavioral health receptionist?

To thrive as a Behavioral Health Receptionist, you need strong organizational skills, attention to detail, and familiarity with medical office procedures, often supported by a high school diploma or equivalent. Proficiency with scheduling software, electronic health records (EHR) systems, and multi-line phone systems is typically required. Outstanding interpersonal communication, discretion, and empathy help you effectively support patients in sensitive situations. These skills ensure smooth office operations, safeguard patient confidentiality, and create a welcoming environment for individuals seeking behavioral health services.

What are some common challenges faced by behavioral health receptionists, and how can they be managed effectively?

Behavioral Health Receptionists often handle sensitive situations, such as clients experiencing emotional distress or mental health crises. One common challenge is maintaining a calm and compassionate demeanor while efficiently managing administrative tasks and a high volume of calls. Effective strategies include developing strong communication skills, setting clear boundaries, and collaborating closely with clinical staff to ensure clients receive timely support. Ongoing training in crisis intervention and mental health awareness can also help Receptionists navigate these challenges confidently.

What is the difference between Behavioral Health Receptionist vs Medical Office Receptionist?

AspectBehavioral Health ReceptionistMedical Office Receptionist
CredentialsHigh school diploma; certification in behavioral health preferredHigh school diploma; medical office certification optional
Work EnvironmentBehavioral health clinics, mental health facilitiesHospitals, clinics, outpatient medical offices
Job ResponsibilitiesScheduling mental health appointments, managing patient records, handling confidential behavioral health infoScheduling medical appointments, insurance verification, patient check-in/out

Both roles involve front-desk duties and patient interaction, but Behavioral Health Receptionists focus on mental health services and confidentiality, while Medical Office Receptionists handle general medical patient flow. The choice depends on the healthcare setting and specific certification requirements.

What are popular job titles related to Behavioral Health Receptionist jobs in Florida?

For Behavioral Health Receptionist jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Behavioral Health Receptionist jobs in Florida look for?

The top searched job categories for Behavioral Health Receptionist jobs in Florida are:

What cities in Florida are hiring for Behavioral Health Receptionist jobs?

Cities in Florida with the most Behavioral Health Receptionist job openings:

Behavioral Health Receptionist jobs near you
Infographic showing various Behavioral Health Receptionist job openings in Florida as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution.

Medical Office Receptionist

Beacon Behavioral Partners

Lutz, FL • On-site

$14.75 - $18/hr

Other

Posted 5 days ago

Job description

Medical Office Receptionist
Beacon Behavioral Health Partners
Reports To: Office Manager or Program Director
Position Summary
  • The Medical Office Receptionist supports the front desk and daily administrative operations of Beacon's outpatient behavioral health program
  • This role creates a welcoming and professional experience for patients, families, visitors, providers, and team members
  • The Medical Office Receptionist supports patient communication, scheduling, check-in and check-out, documentation, office organization, and coordination with the clinical and administrative team
Key Responsibilities
  • Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner
  • Answer, screen, and route incoming phone calls, messages, emails, and general inquiries
  • Support patient scheduling, appointment confirmations, cancellations, and rescheduling
  • Assist with patient check-in and check-out processes
  • Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation
  • Support intake, admissions, referral, and new patient coordination activities as needed
  • Maintain accurate patient, office, and administrative records in accordance with company procedures
  • Coordinate communication between patients, families, providers, clinical team members, and administrative staff
  • Monitor front desk activity and escalate patient, scheduling, service, or operational concerns to the appropriate team member
  • Maintain office supplies, forms, shared spaces, and general front desk organization
  • Support billing, authorizations, insurance documentation, or related administrative workflows as assigned
  • Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed
  • Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements
  • Assist with special projects, office initiatives, and other duties as assigned
Qualifications
  • High school diploma or equivalent required
  • 1-2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred
  • Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred
  • Strong communication, customer service, organization, and follow-through skills
  • Ability to manage multiple priorities in a busy office environment
  • Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems
  • Ability to handle confidential information with professionalism and discretion
  • Dependable, detail-oriented, patient-focused, and team-oriented
Preferred Experience
  • Experience supporting a behavioral health or healthcare office
  • Familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records
  • Experience working with patients, families, providers, and referral partners
  • Bilingual skills preferred, based on program and market needs
Success in This Role
  • Creates a positive and professional first impression for patients and families
  • Keeps front desk workflows organized, accurate, and timely
  • Communicates clearly and professionally with patients, families, providers, and team members
  • Supports efficient scheduling, documentation, and patient coordination
  • Helps the outpatient program operate smoothly and consistently
Equal Opportunity Statement
  • Beacon Behavioral Health Partners is an equal opportunity employer
  • We are committed to creating an inclusive environment for all employees and applicants

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