Hawthorne Inn Lakeland-an Assisted Living and Memory Care community-is located in the heart of beautiful Lakeland, Florida. We're just 40 minutes from downtown Tampa and 60 minutes from downtown Orlando.
Location: 6150 Lakeland Highlands Rd, Lakeland, FL 33813
This role requires Florida AHCA Clearinghouse background screening.
https://info.flclearinghouse.com
As the Receptionist, you will be the first point of contact for residents, families, and visitors, creating a welcoming and positive environment for all who enter our facility. Your professionalism, warmth, and positive attitude will be essential in fostering a memorable and supportive experience for everyone.
Receptionist Major Duties and Responsibilities:
- Greet residents, families, and guests warmly and professionally, ensuring they feel comfortable and valued.
- Answer incoming calls, direct inquiries to the appropriate departments, and take detailed messages when needed.
- Maintain an organized and tidy front desk area, handling administrative duties as required.
- Schedule and coordinate appointments, ensuring effective communication between staff and residents.
- Provide exceptional customer service by addressing inquiries, offering assistance, and resolving any concerns promptly.
Receptionist Qualifications:
- Strong communication and interpersonal skills, with the ability to interact professionally with a diverse group of people.
- 1 year of receptions experience is required
- Excellent organizational skills, with a keen attention to detail.
- Proficiency in basic computer applications and office software.
- A professional, courteous, and friendly demeanor at all times.