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Behavioral Health Case Manager Jobs in Springfield, MA

Gandara

Case Manager | TSS

Westfield, MA · On-site

$24.50/hr

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based ... The Case Manager staff is one who actively promotes the philosophy of Gándara Center, and ...

Gándara Center

Case Manager | TSS

Westfield, MA · On-site

$24.50/hr

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based ... The Case Manager staff is one who actively promotes the philosophy of Gándara Center, and ...

Gandara

Case Manager | Los Campeones

Chicopee, MA · On-site

$24.50/hr

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based ... Case Manager Work Location: Springfield, Ma. *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V

Encompass Health

Case Manager

Ludlow, MA

$21 - $27/hr

Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the ...

wheeler

Case Manager

Hartford, CT · On-site

$21/hr

POSITION SUMMARY The Contingency Management Case Manager supports client engagement and serves as a ... Coordinates with Director of Behavioral Health in facilitating all state and funder requirements.

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How much do behavioral health case manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for behavioral health case manager in Springfield, MA is $24.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $30.19 per hour, depending on experience, location, and employer.

What does a behavioral health case manager do?

As a behavioral health case manager, your responsibilities include assessing patients and working with counselors to develop a treatment plan, choose the necessary resources for each patients’ mental health needs, and set up referrals. You are expected to follow up and document the progress made by each of your clients and provide behavioral health education for individuals and groups by developing educational materials like articles, fact sheets, and public service announcements for the community. Additional duties of a behavioral health case manager include setting up meetings with providers and patients as needed and informing all necessary parties of the processes involved in each patients’ treatment and the plans for ongoing treatment. You keep updated records of each client, collect and analyze data to evaluate all treatment and recovery programs, and continuously improve your offerings.

What does a behavioral health case manager do?

A Behavioral Health Case Manager coordinates care and support services for individuals experiencing mental health or substance use challenges. They assess clients' needs, develop treatment plans, connect them with resources, and monitor progress to ensure effective treatment. Case managers also advocate for clients, collaborate with other healthcare providers, and help navigate barriers to care. Their goal is to support clients in achieving stability and improved quality of life.

What are the key skills and qualifications needed to thrive as a behavioral health case manager, and why are they important?

To thrive as a Behavioral Health Case Manager, you need a background in social work, psychology, or counseling—often supported by a relevant degree and, in some settings, licensure or certification. Familiarity with case management software, electronic health records, and knowledge of community resources are typically required. Strong communication, problem-solving, and empathy are essential soft skills for building trust and advocating effectively for clients. These skills ensure comprehensive support for clients, efficient coordination of care, and positive health outcomes.

How does a behavioral health case manager typically collaborate with other healthcare professionals?

Behavioral Health Case Managers frequently work as part of interdisciplinary teams that may include psychiatrists, psychologists, social workers, nurses, and primary care providers. They coordinate care plans, share updates on client progress, and facilitate communication to ensure that all aspects of a client's mental and physical health are addressed. Regular team meetings and case conferences are common, allowing for collaborative problem-solving and holistic support for clients. Effective communication and relationship-building skills are crucial for navigating these collaborative environments.

What is the difference between Behavioral Health Case Manager vs Mental Health Counselor?

AspectBehavioral Health Case ManagerMental Health Counselor
CredentialsCertification (e.g., CCMA, CMHC), relevant degreesMaster's degree in counseling or psychology, licensure
Work EnvironmentHospitals, clinics, community agenciesPrivate practice, clinics, hospitals
Employer & IndustryHealthcare providers, social service agenciesMental health clinics, private practices
Primary FocusCare coordination, resource linkage, support planningTherapeutic counseling, diagnosis, treatment planning

While both roles support mental health, Behavioral Health Case Managers focus on coordinating care and connecting clients with resources, whereas Mental Health Counselors provide direct therapy and diagnosis. The roles often overlap but serve different primary functions within mental health services.

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What cities near Springfield, MA are hiring for Behavioral Health Case Manager jobs?

Cities near Springfield, MA with the most Behavioral Health Case Manager job openings:

Behavioral Health Case Manager jobs near you
Infographic showing various Behavioral Health Case Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,232 per year, or $25.1 per hour.

Case Manager 2 - START (Hartford)

The Connection

Hartford, CT • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Program: START

Location: Hartford

Salary: $22.00/hour

Schedule: Full time; 40 hours; 1st shift; Monday-Friday 8 am-4pm. 

The Start Program is a nationally recognized program that works with homeless and unstably-housed youth, aged 18-24, located throughout the state of CT through an innovative service delivery model that combines short-term rental assistance with intensive, community-based case management services targeted towards housing stabilization.  Through a lens of trauma-informed care and positive youth development, the program partners with young adult participants to identify goals and resources that help them to exit homelessness and achieve long-term stability.

The Case Manager 2 is responsible for providing community-based case management services at the agency-leased shelter to homeless young adults located in Hartford. Responsibilities include;

  • delivering comprehensive case management services to clients in their homes and in their communities,
  • conducting intake assessments,
  • assisting youth in locating available apartments for rent,
  • working in partnership with youth to develop and implement individual service plans that will progress them to self-sufficiency,
  • liaison with treatment providers and community resources,
  • providing transportation to clients as needed,
  • developing money management skills with caseload,
  • developing employment readiness skills with caseload,
  • liaison with landlords and property management staff to support youth's continued tenancy,
  • data entry and documentation,
  • caseload size will vary between 6-10 young adults at any given time

Working within our Young Adult Services, the Case Manager 2 works with the START program staff to provide services to stabilize and reunite families experiencing complex issues such as substance use, behavioral health matters, and homelessness. 

Requirements:

  • Associate’s Degree
  • 2+ years relevant experience in direct service and case management field
  • Valid Connecticut Driver’s License
  • Regular and predictable attendance is required

Orientation:

  • If selected for employment with The Connection, newly hired employees will be required to attend a two (2) day mandatory New Hire Orientation at our Roscommon office located in Middletown.

Benefits:

  • Medical, dental, vision benefits are offered along with other additional voluntary coverages with full time employment
  • 403(b) retirement plan with employer matching contribution
  • Company paid short and long term disability and life insurance with full time employment
  • Paid time off (vacation, personal and sick) with full time employment
  • 12 paid holidays

The Connection is a statewide human services and community development agency that provides unique solutions to the problems of homelessness, mental illness, substance use, improving child welfare and community justice rehabilitation. For additional information, visit www.theconnectioninc.org.

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