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Behavioral Health Case Manager Jobs in Springfield, MA

Behavioral Health Network

Case Manager

Springfield, MA · On-site

$19.50 - $25/hr

Case Manager Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. We were recently recognized by The ...

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Behavioral Health Network

Case Manager

Northampton, MA · On-site

$22 - $24/hr

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western ... This role is ideal for a seasoned Case Manager with a background in developmental services who is ...

Behavioral Health Network

Case Manager

Chicopee, MA · On-site

$22 - $24/hr

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western ... This role is ideal for a seasoned Case Manager with a background in developmental services who is ...

Behavioral Health Network

Case Manager

Chicopee, MA · On-site

$22 - $24/hr

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western ... This role is ideal for a seasoned Case Manager with a background in developmental services who is ...

Behavioral Health Network, Inc.

Case Manager

Chicopee, MA · On-site

$22 - $24/hr

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western ... This role is ideal for a seasoned Case Manager with a background in developmental services who is ...

Delta-T Group Inc

Housing Case Manager

Hartford, CT · On-site

$21 - $25.25/hr

This is an excellent opportunity for a Case Manager who has experience with Supportive Housing ... Behavioral Health Type: TEMP TO PERM Ref. No.: 1316165-1 BC: #DTG104 Company: Delta-T Group ...

Delta-T Group Inc.

Housing Case Manager

Hartford, CT · On-site

$21 - $25.25/hr

This is an excellent opportunity for a Case Manager who has experience with Supportive Housing ... Behavioral Health Type: TEMP TO PERM Ref. No.: 1316165-1 BC: #DTG104 Company: Delta-T Group ...

Pyramid Healthcare

Case Manager

Agawam, MA

$22 - $28/hr

... of behavioral health services, offering compassionate, evidence-based care to individuals with substance use and co-occurring disorders. We are proud to be opening our newest treatment center in ...

Baystate Health

Social Work Case Manager

Springfield, MA · Hybrid

$21.25 - $27.75/hr

The Social Work Case Manager collaborates with the Behavioral Health Manager, Nurse Case Manager ... Care Coordinators, Behavioral Health Care Managers, and medical health clinicians to deliver social ...

Baystate Health

Social Work Case Manager

Springfield, MA · On-site

$21.75 - $28.50/hr

The Social Work Case Manager collaborates with the Behavioral Health Manager, Nurse Case Manager ... Care Coordinators, Behavioral Health Care Managers, and medical health clinicians to deliver social ...

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Behavioral Health Case Manager information

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How much do behavioral health case manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for behavioral health case manager in Springfield, MA is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $30.87 per hour, depending on experience, location, and employer.

What Does a Behavioral Health Case Manager Do?

As a behavioral health case manager, your responsibilities include assessing patients and working with counselors to develop a treatment plan, choose the necessary resources for each patients’ mental health needs, and set up referrals. You are expected to follow up and document the progress made by each of your clients and provide behavioral health education for individuals and groups by developing educational materials like articles, fact sheets, and public service announcements for the community. Additional duties of a behavioral health case manager include setting up meetings with providers and patients as needed and informing all necessary parties of the processes involved in each patients’ treatment and the plans for ongoing treatment. You keep updated records of each client, collect and analyze data to evaluate all treatment and recovery programs, and continuously improve your offerings.

What are the key skills and qualifications needed to thrive as a Behavioral Health Case Manager, and why are they important?

To thrive as a Behavioral Health Case Manager, you need a background in social work, psychology, or counseling—often supported by a relevant degree and, in some settings, licensure or certification. Familiarity with case management software, electronic health records, and knowledge of community resources are typically required. Strong communication, problem-solving, and empathy are essential soft skills for building trust and advocating effectively for clients. These skills ensure comprehensive support for clients, efficient coordination of care, and positive health outcomes.

How does a Behavioral Health Case Manager typically collaborate with other healthcare professionals?

Behavioral Health Case Managers frequently work as part of interdisciplinary teams that may include psychiatrists, psychologists, social workers, nurses, and primary care providers. They coordinate care plans, share updates on client progress, and facilitate communication to ensure that all aspects of a client's mental and physical health are addressed. Regular team meetings and case conferences are common, allowing for collaborative problem-solving and holistic support for clients. Effective communication and relationship-building skills are crucial for navigating these collaborative environments.

What is the difference between Behavioral Health Case Manager vs Mental Health Counselor?

AspectBehavioral Health Case ManagerMental Health Counselor
CredentialsCertification (e.g., CCMA, CMHC), relevant degreesMaster's degree in counseling or psychology, licensure
Work EnvironmentHospitals, clinics, community agenciesPrivate practice, clinics, hospitals
Employer & IndustryHealthcare providers, social service agenciesMental health clinics, private practices
Primary FocusCare coordination, resource linkage, support planningTherapeutic counseling, diagnosis, treatment planning

While both roles support mental health, Behavioral Health Case Managers focus on coordinating care and connecting clients with resources, whereas Mental Health Counselors provide direct therapy and diagnosis. The roles often overlap but serve different primary functions within mental health services.

More about Behavioral Health Case Manager jobs
What job categories do people searching Behavioral Health Case Manager jobs in Springfield, MA look for? The top searched job categories for Behavioral Health Case Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Behavioral Health Case Manager jobs? Cities near Springfield, MA with the most Behavioral Health Case Manager job openings:
Behavioral Health Case Manager jobs near you
Infographic showing various Behavioral Health Case Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 2% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $52,232 per year, or $25.1 per hour.
Case Manager

Case Manager

Behavioral Health Network

Springfield, MA • On-site

$19.50 - $25/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Case Manager

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. We were recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts.

We are seeking a dedicated and experienced Case Manager to lead our Developmental Services Program! This role is ideal for a seasoned Case Manager with a background in developmental services who is passionate about delivering high-quality, person-centered care for individuals with developmental disabilities.

What We Offer:

  • Competitive salary and comprehensive benefits
  • Generous PTO
  • 403(b) retirement plan
  • Tuition reimbursement
  • Career growth opportunities — one-third of our positions are filled through internal promotions
  • Mission-driven work with direct impact on individuals with developmental disabilities
  • Collaborative, supportive team culture dedicated to compassionate, evidence-based care

What You'll Do:

The Case Manager is responsible for coordinating and monitoring service delivery for individuals served in Support Services by completing case management functions, facilitating person-centered planning, and ensuring required documentation and communication with internal and external stakeholders.

Responsibilities include:

  • Initiating, supporting, and promoting quality of life for clients through empowerment, safety awareness, respect, and dignity.
  • Coordinating and participating in Health Care Management meetings, accompanying clients to medical appointments, arranging necessary follow-up appointments, and collaborating with Staff Supervisors and the nursing staff.
  • Coordinating medications-related documentation in accordance with agency policy and MAP regulations.
  • Providing crisis intervention and emergency services as needed (including participating in the on-call process as needed).
  • Recognizing and reporting concerns related to abuse/neglect, health, and safety.
  • Completing all documentation required in the client's electronic health record.
  • Completing case management forms and other required documents in a time-sensitive manner.
  • Other tasks as required by management

What You'll Need:

  • Associate's Degree (or equivalent) OR High School Diploma / GED AND 3 years of relevant experience (Bachelor's Degree preferred)
  • 2+ years of experience in human services
  • Experience with case management, documentation, and coordinating services in a human service setting
  • Strong verbal and written communication skills

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another.

If you're ready to lead a program that makes a meaningful difference in the lives of individuals with developmental disabilities, we encourage you to apply.

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