Connection

Overview

Connection Services has a fantastic opportunity for a Supervisor of Operations, working remotely. This is an excellent opportunity to join a top Value-Added Reseller (VAR) offering outstanding benefits, including 3 weeks of paid PTO, tuition reimbursement, a 401(k), comprehensive medical, dental and vision coverage, and excellent opportunities for career growth.

Position Summary

The Supervisor of Operations is responsible for leading overnight operations within a fast-paced, high-volume service delivery environment. Reporting to the Senior Director of the Service PMO, this individual serves as the primary operational leader during overnight execution, ensuring multiple concurrent workstreams remain on schedule, meet quality standards, and deliver an exceptional customer experience.

This role requires a proactive leader who can make critical decisions in real time, manage operational escalations, optimize resources, and coordinate cross-functional teams, field technicians, and service partners. The ideal candidate thrives in a dynamic environment, demonstrates exceptional organizational and communication skills, and maintains operational excellence while supporting enterprise technology deployment and infrastructure initiatives

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days. 

This is an overnight position. Hours are 5 PM to 1:00 AM CST.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

The Supervisor of Operations leads overnight operations in a fast-paced, high-volume environment. The Supervisor is responsible for real-time oversight, decision-making, and coordination of concurrent operational activities, ensuring teams remain aligned to schedule, quality standards, and customer expectations. The Operations Supervisor serves as the primary escalation and command point during overnight execution, enabling rapid issue resolution, effective resource allocation, and consistent delivery outcomes. As assigned, manages and optimizes resources by monitoring performance and providing feedback.

• Leads Overnight Operations

         Oversees multiple concurrent workstreams in a fast-paced, high-volume environment

         Maintains real-time awareness of operational status, risks, and dependencies

         Ensures execution stays aligned to defined schedules and service expectations

• Drives Decision-Making & Escalations

         Acts as the primary escalation point during overnight operations

         Resolves complex issues involving internal teams, partners, and field resources

         Makes timely decisions that balance schedule, quality, and risk

• Optimizes Resources & Workload

         Manages and adjusts resource allocation across concurrent activities

         Prioritizes work dynamically to prevent bottlenecks and delays

         Ensures teams remain focused on the highest-impact activities

• Ensures Quality & Execution Standards

         Validates completion of required deliverables before work is closed out

         Enforces adherence to operational playbooks and documentation standards

         Conducts shift-level quality checks and ensure clean handoffs

• Supports Customer & Stakeholder Experience

         Communicates clearly with internal teams and stakeholders

         Ensures issues impacting delivery are addressed quickly and effectively

         Helps maintain a consistent, reliable service experience

• Manages Incidents & Risk

         Leads response efforts for operational disruptions, escalations, or incidents

         Assesses risk in real time and determine appropriate course of action

         Maintains control of the operation under pressure and changing conditions

MinUSD $67,000.00/Yr.MaxUSD $85,520.00/Yr.Qualifications

         Proven ability to work in high-volume, time-sensitive environments

         Strong decision-making skills with ability to respond quickly under pressure

         Excellent communication and coordination skills across distributed teams

         Experience supporting technology deployments, field services, or infrastructure programs

         Familiarity with escalation management and incident response frameworks

         Experience working with remote teams, vendors, or field technicians

         Ability to work overnight shifts on a consistent basis

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person.

Employment Type: FULL_TIME