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Bdc Team Lead Jobs (NOW HIRING)

Hopkins Ford

Service BDC Representative

Elgin, IL

$14.75 - $19.75/hr

Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles * Conduct sales department service tours * Stay informed about ...

Hopkins Ford

Service BDC Representative

Elgin, IL · On-site

$14.75 - $19.75/hr

Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles * Conduct sales department service tours * Stay informed about ...

Kunes Auto Group

Automotive BDC Manager

Madison, WI · On-site

Lead and develop the BDC team-hiring, coaching, and motivating reps who report directly to you * Handle incoming sales and service calls as needed * Monitor call recordings and coach reps for quality ...

Hopkins Ford

Service BDC Representative

Elgin, IL

$14.75 - $19.75/hr

Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles * Conduct sales department service tours * Stay informed about ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business ... Collaborate with the Service Manager and leadership team to align service goals and daily ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business ... Collaborate with the Service Manager and leadership team to align service goals and daily ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business ... Collaborate with the Service Manager and leadership team to align service goals and daily ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business ... Collaborate with the Service Manager and leadership team to align service goals and daily ...

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Bdc Team Lead information

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$41.5K

$110K

$192.5K

How much do bdc team lead jobs pay per year?

As of Aug 22, 2026, the average yearly pay for bdc team lead in the United States is $110,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is a BDC Team Lead?

BDC Team Leads, or Business Development Center Team Leads, oversee the operations of a dealership's business development center. They manage a team responsible for handling inbound and outbound customer communications, scheduling appointments, and generating sales leads. Their duties include training staff, monitoring performance metrics, implementing strategies to improve customer engagement, and ensuring the team meets sales and service goals. BDC Team Leads act as a bridge between the sales department and potential customers, playing a crucial role in driving the dealership's growth.

What are the main responsibilities of a BDC Team Lead?

A BDC (Business Development Center) Team Lead is typically responsible for overseeing a team of representatives who handle inbound and outbound customer communications, often in an automotive dealership or similar environment. The Team Lead monitors team metrics, provides regular coaching and training, and helps resolve escalated customer issues. They also play a key role in setting daily goals, tracking appointment-setting performance, and ensuring that the team maintains high levels of customer satisfaction. Collaboration with sales, service, and management teams is essential to align objectives and drive overall business growth.

What are the key skills and qualifications needed to thrive as a BDC Team Lead?

To excel as a BDC Team Lead, you need strong leadership abilities, experience in customer relationship management (CRM), and a solid understanding of sales or service processes, often supported by prior BDC or automotive industry experience. Familiarity with CRM software, phone systems, and performance tracking tools is typically required. Outstanding communication, motivational, and problem-solving skills help foster a productive team environment and deliver excellent customer service. These competencies are crucial for driving team performance, meeting sales goals, and ensuring high customer satisfaction in a competitive market.

What is the difference between Bdc Team Lead vs Bdc Representative?

AspectBdc Team LeadBdc Representative
ResponsibilitiesSupervises Bdc team, manages lead generation, ensures team targets are metHandles customer inquiries, schedules appointments, and qualifies leads
Required CredentialsHigh school diploma, experience in sales or customer service, leadership skillsHigh school diploma or equivalent, strong communication skills, sales experience
Work EnvironmentOffice setting, team management, collaborativeOffice or dealership environment, customer-facing, fast-paced
Industry UsageCommon in automotive dealerships, sales teamsCommon in automotive sales, customer service roles

The Bdc Team Lead oversees and manages the Bdc team, focusing on leadership and team targets, while the Bdc Representative primarily handles customer interactions and lead qualification. Both roles require customer service skills and industry knowledge, but the Team Lead has additional responsibilities in supervision and strategy.

More about Bdc Team Lead jobs

What job categories do people searching Bdc Team Lead jobs look for?

The top searched job categories for Bdc Team Lead jobs are:

Infographic showing various Bdc Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $110,043 per year, or $52.9 per hour.

Automotive BDC Manager - Subaru

Carter Myers Automotive

Colonial Heights, VA • On-site

$65K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Carter Myers Automotive rating

5.7

Company rating: 5.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

125th of 155 rated car dealerships

Job description

Description:

Location: CMA's Colonial Subaru

BDC Manager Overview: CMA's Colonial Subaru is a leading automotive dealership committed to providing exceptional customer service and driving business growth. We are seeking a dynamic and results-driven Automotive BDC Manager to lead our Business Development Center (BDC) and enhance customer engagement, lead generation, and overall sales performance.


Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.


Key Responsibilities:

  • Lead, train, and motivate the BDC team to achieve performance targets.
  • Develop and implement effective lead-generation strategies to drive sales and service appointments.
  • Monitor and analyze BDC performance metrics, ensuring optimal efficiency and customer engagement.
  • Collaborate with the sales and service departments to align BDC operations with dealership goals.
  • Implement and manage CRM systems to track leads, follow-ups, and customer interactions.
  • Ensure a high level of customer satisfaction through professional and timely communication.
  • Develop scripts, training materials, and processes to enhance team performance.
  • Maintain knowledge of dealership promotions, inventory, and services to effectively communicate with customers.
  • Handle escalated customer concerns and inquiries as needed.
  • Stay updated on industry trends and best practices to continuously improve BDC operations.

Benefits

  • Employee Stock Ownership Plan (ESOP)
  • Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
  • 401k plan with company matching
  • Paid Time Off and Holiday pay
  • Associate discounts on vehicle purchases, parts, and service
  • Paid maternity leave after one year of employment
  • Closed on Sunday
Requirements:

Qualifications:

  • Minimum 3 years of experience in a BDC, or automotive sales environment.
  • 1-2 years of experience in a leadership or managerial role.
  • Strong leadership, communication, and organizational skills.
  • Strong understanding of CRM systems, lead management, and digital marketing.
  • Commitment to providing outstanding customer service and fostering teamwork.
  • Proficiency in Microsoft Office Suite and dealership management software.

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment offers are contingent upon the successful completion of a drug screening and background check.

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