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Bdc Service Representative Jobs in Texas (NOW HIRING)

Charlie Clark Auto Group

BDC REPresentative

Laredo, TX · On-site

$12.75 - $17/hr

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers ... Extensive customer service, sales, or telemarketing background * Computer literacy, strong ...

Charlie Clark Auto Group

SERVICE BDC REPRESENTATIVE

Pharr, TX · On-site

$13 - $17.75/hr

SERVICE BDC REPRESENTATIVE Are you a people person with a passion for cars and customer service? Join our team at Charlie Clark Nissan, where we treat every customer like family and every vehicle ...

Powell Watson Automotive Group

Service Cashier/BDC

Laredo, TX · On-site

$13.25 - $17.50/hr

BDC Representative Powell Watson Motors GMC Buick Cadillac Every smooth service experience starts with great communication. We're looking for a motivated, customer-focused BDC Representative to join ...

Team Gillman

Experienced BDC Representative

Houston, TX · On-site

$13 - $17.25/hr

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers ... Extensive customer service, sales, or telemarketing background * Computer literacy, strong ...

Gillman Companies

Service BDC Customer Service Rep

Houston, TX · On-site

$14.75 - $19/hr

Service BDC Customer Service Rep - Gillman Subaru The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of ...

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Bdc Service Representative information

What is a BDC Service Representative?

BDC Service Representatives (Business Development Center Service Representatives) are professionals who work in automotive dealerships or service centers. Their main role is to handle inbound and outbound calls, schedule service appointments, follow up with customers, and support the service department by ensuring customer satisfaction. They act as a bridge between customers and the service department, often using customer relationship management (CRM) systems to track communication and appointments. Strong communication skills, attention to detail, and customer service abilities are crucial for success in this role.

What skills and qualifications are needed to thrive as a BDC Service Representative?

To thrive as a BDC Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and telephone systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport with clients and effectively address their needs. These skills and qualifications are essential for maximizing appointment rates, enhancing customer satisfaction, and supporting dealership service operations.

What are the typical challenges faced by a BDC Service Representative, and how can they be overcome?

BDC Service Representatives often encounter challenges such as handling high call volumes, managing multiple customer inquiries simultaneously, and meeting appointment-setting targets. To overcome these challenges, strong organizational skills, effective communication, and proficiency with CRM software are essential. Additionally, staying updated on service offerings and maintaining a positive attitude when dealing with difficult customers can help ensure success in this fast-paced environment. Training and support from experienced team members are also valuable resources for new hires.
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What job categories do people searching Bdc Service Representative jobs in Texas look for? The top searched job categories for Bdc Service Representative jobs in Texas are:
Bdc Service Representative jobs near you
Infographic showing various Bdc Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

BDC REPresentative

Charlie Clark Auto Group

Laredo, TX • On-site

$12.75 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Responsibilities

  • Receiving inbound sales phone calls and leads
  • Identifying the client's needs and scheduling appointments
  • Placing outbound phone calls to potential leads
  • Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
  • Contacting clients prior to appointment date to confirm appointment
  • Mailing marketing letters to provided leads
  • Following up post visit to ensure customer satisfaction

Requirements

  • High school diploma or equivalent
  • Excellent oral, written and interpersonal communication skills
  • Extensive customer service, sales, or telemarketing background
  • Computer literacy, strong organizational and follow-up skills
  • Ability to read and comprehend instructions and information
  • Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Vision insurance

About Us:

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALE TEAM!

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