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Bdc Representative Jobs in Riverside, CA (NOW HIRING)

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Bdc Representative information

See Riverside, CA salary details

$10

$18

$30

How much do bdc representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for bdc representative in Riverside, CA is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.05 per hour, depending on experience, location, and employer.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

What are BDC Representatives?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

How does a BDC Representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

What are the key skills and qualifications needed to thrive as a BDC Representative, and why are they important?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.
What job categories do people searching Bdc Representative jobs in Riverside, CA look for? The top searched job categories for Bdc Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Bdc Representative jobs? Cities near Riverside, CA with the most Bdc Representative job openings:
Bdc Representative jobs near you

Business Development Center (BDC) Representative

Jeep, Chrysler, Dodge of Ontario

Fontana, CA • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Overview
The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales departments.
The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
  • Follow up with prospective customers in response to their email on our website.
  • Coordinates questions and issues with the appropriate department personnel.
  • Support on-line customers by setting appointments.
  • Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
  • Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
  • Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
  • Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
  • Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
  • Provide service or sales management information by completion reports.
  • Attend Training Sessions and Meetings as required.
  • Follow all company policies and procedures.
  • Performs other duties as assigned
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
  • Provide administrative assistance as needed.

Qualifications
  • Business Development Representative experience is a PLUS!
  • 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
  • Excellent telephone, writing and typing skills.
  • Strong computer and internet skills, including Microsoft Office suite.
  • Automotive experience a PLUS!
  • Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
  • Internet Sales experience a PLUS!
  • Must have drive, passion and confidence to be successful.
  • A desire and ability to work in a performance and process driven environment.
  • Excellent customer satisfaction skills.
  • Strong organizational and time management.
  • Professional appearance and work ethic.
  • Self-starter and self-motivator
  • Bilingual a PLUS!

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