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Bdc Representative Jobs in Riverside, CA (NOW HIRING)

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Bdc Representative information

See Riverside, CA salary details

$10

$18

$30

How much do bdc representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for bdc representative in Riverside, CA is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.05 per hour, depending on experience, location, and employer.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

What is the difference between a sales rep and a BDC representative?

A BDC (Business Development Center) representative primarily handles inbound and outbound customer inquiries, schedules appointments, and qualifies leads, focusing on lead generation and customer follow-up. A sales representative actively works to close deals, present vehicles, negotiate prices, and finalize sales, often requiring strong product knowledge and sales skills. Both roles may use CRM tools and require communication skills, but their primary functions differ within the sales process.

How do BDC agents get paid?

BDC (Business Development Center) representatives typically earn a combination of base salary and commissions or bonuses based on their performance, such as generating leads or setting appointments. Compensation structures can vary by dealership but often include incentives tied to sales or customer engagement metrics.

What are BDC Representatives?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

How does a BDC Representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

What is a BDC representative?

A BDC (Business Development Center) representative is responsible for handling customer inquiries, scheduling appointments, and generating leads primarily through phone calls and emails. They often use customer relationship management (CRM) tools and need strong communication skills to support dealership sales teams.

What are the key skills and qualifications needed to thrive as a BDC Representative, and why are they important?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.

What is the highest paying job in a dealership?

In a dealership, the highest paying roles are typically management positions such as General Manager or Dealer Principal, who oversee operations and sales. These roles often earn six-figure salaries and may include bonuses based on performance, requiring strong leadership, industry experience, and financial acumen.
What job categories do people searching Bdc Representative jobs in Riverside, CA look for? The top searched job categories for Bdc Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Bdc Representative jobs? Cities near Riverside, CA with the most Bdc Representative job openings:
Bdc Representative jobs near you
Automotive Service Call Center Representative / BDC

Automotive Service Call Center Representative / BDC

Pedder Auto Group

Lake Elsinore, CA • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Description:

The Pedder Automotive Group was founded in 2008. The automotive group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.


Our Auto Group is proud to offer a comprehensive benefit package, including: Medical, Dental, Vision, Paid Time Off, Several Supplemental Offerings, Life Insurance, Local Discount Programs, Employee Assistance Program, and 401(K) program.


Position Summary

The Service BDC Rep is responsible for introducing our business to the public. We are looking for positive, magnetic team players with a drive to succeed. This position will work as a liaison between our customers and sales team to promote new service opportunities.



Requirements:

What you’ll need to be successful:

  • Ability to build a friendly relationship over phone, text, email or chat.
  • Write professional, custom emails, or text messages to potential customers.
  • Time management skills, ability to handle multiple communications at once.
  • Monitor personal daily, weekly and monthly sales and statistics.
  • Maintain and communicate exceptional product and inventory knowledge to our guests.
  • Work collaboratively with others in a team based environment.
  • Efficiently record all customer interaction activity.
  • Maintain and improve product and dealer knowledge through dealer provided learning.
  • Facilitate timely follow up on all internet leads.
  • Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation.

What you bring:

  • Genuine interest in providing an exceptional customer experience.
  • Self-starter, professional and punctual.
  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude, excellent communication skills, both written and verbal.
  • The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
  • Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
  • Prompt responses to internet inquiries with courtesy, accuracy and professionalism.
  • An occupational license may be required for this position.