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Bdc Manager Jobs in Meriden, CT (NOW HIRING)

Lowe's

Performance Instructor

East Hartford, CT

$21.70 - $26.40/hr

Your Impact The BDC Performance Instructor (PI) is primarily responsible for directing, training ... management system, while also performing associate level operational tasks (as needed) to achieve ...

Lowe's

Performance Instructor

East Hartford, CT · On-site

$21.70 - $26.40/hr

Your Impact The BDC Performance Instructor (PI) is primarily responsible for directing, training ... management system, while also performing associate level operational tasks (as needed) to achieve ...

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All JobsBdc JobsBdc Manager JobsBdc Manager Jobs in Meriden, CT

Bdc Manager information

See Meriden, CT salary details

$18.6K

$67.8K

$113.2K

How much do bdc manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for bdc manager in Meriden, CT is $67,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $83,800.00 per year, depending on experience, location, and employer.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

How much do Bdc managers make?

Bdc managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and commissions based on performance and sales targets.

Is being a Bdc Manager a good job?

A BDC Manager oversees the business development center, managing customer interactions and sales processes, often requiring strong communication and organizational skills. The role can offer competitive salaries, performance-based bonuses, and opportunities for advancement within automotive or sales industries. Job satisfaction depends on individual skills, work environment, and company support.
More about Bdc Manager jobs

What job categories do people searching Bdc Manager jobs in Meriden, CT look for?

The top searched job categories for Bdc Manager jobs in Meriden, CT are:

What cities near Meriden, CT are hiring for Bdc Manager jobs?

Cities near Meriden, CT with the most Bdc Manager job openings:

Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Meriden, CT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,816 per year, or $32.6 per hour.

Mercedes-Benz Sales Manager

Mercedes Benz of North Haven

North Haven, CT • On-site

Full-time

Posted 8 days ago

Job description

Retail Automotive Sales Manager - Mercedes-Benz of North Haven

Mauro Motors Automotive Group

The Retail Sales Manager's goal is to maximize new and pre-owned unit volume and gross profit per unit while developing a high-performing sales team that delivers an exceptional customer experience. To do this, the Retail Sales Manager must be exceptional in the following:

Sales Team Leadership
  • Recruit, hire, train, coach, and hold accountable a team of sales consultants to meet individual and departmental unit and gross targets
  • Conduct daily sales meetings to align the team on inventory, pending deals, and daily objectives
  • Monitor and coach adherence to the dealership's road-to-the-sale process from greet through delivery
  • Set clear performance expectations and conduct regular one-on-ones to review individual production, CSI, and development needs
  • Manage schedules, floor rotation, and up-system to ensure fair and consistent lead distribution
Desking & Deal Structuring
  • Desk deals using the dealer's desking system to structure profitable transactions that satisfy both dealer gross targets and customer needs
  • Approve pricing, trade values, and deal terms within dealer-set guidelines
  • Work closely with F&I to ensure smooth deal flow and maximize front-end and back-end gross per unit
  • Review and approve all deals prior to funding to ensure accuracy and compliance
  • TO (turn-over) customers on the floor to assist sales consultants in overcoming objections and closing deals
Inventory & Merchandising Collaboration
  • Partner with the Pre-Owned Manager and Inventory team to understand available new and pre-owned inventory, aging units, and market positioning
  • Keep sales staff informed of new arrivals, aging inventory, and priority units through daily talking points and lot walks
  • Ensure showroom and key lot positions are merchandised effectively with priority inventory
  • Communicate inventory needs and consumer demand trends back to acquisition and inventory teams
Lead & BDC Management
  • Work with the Business Development Center to ensure timely follow-up and appointment conversion on all sales leads
  • Review lead source performance and appointment show/close ratios to identify coaching opportunities
  • Ensure every incoming lead, phone-up, and walk-in is logged and worked according to dealership process
  • Partner with BDC leadership on outbound campaigns tied to inventory, service-to-sales, and equity mining opportunities
Customer Experience & CSI
  • Own the department's CSI performance and implement process improvements to drive customer satisfaction scores
  • Personally engage with customers on the floor and follow up on any service recovery situations
  • Monitor online reviews related to the sales experience and coach staff on service recovery
  • Ensure delivery process is thorough, professional, and reinforces the value of the purchase
Performance & Reporting
  • Track and report daily, weekly, and monthly sales performance against dealer-set unit and gross profit targets
  • Analyze individual and team performance metrics (closing ratio, gross per unit, CSI, F&I penetration) to drive coaching priorities
  • Prepare and present sales department performance updates to dealership leadership
  • Maintain accurate use of the CRM / desking system to ensure clean, actionable reporting
Qualifications
  • Must have previous retail automotive management experience in both new and pre-owned vehicles

Mauro Motors is a leading Connecticut luxury automotive group. You would be joining a winning team in a positive work environment that strives to be #1 in everything we do.

Apply