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Bdc Manager information

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$18.9K

$68.8K

$114.8K

How much do bdc manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for bdc manager in Baltimore, MD is $68,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

How much do Bdc managers make?

Bdc managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and commissions based on performance and sales targets.

Is being a Bdc Manager a good job?

A BDC Manager oversees the business development center, managing customer interactions and sales processes, often requiring strong communication and organizational skills. The role can offer competitive salaries, performance-based bonuses, and opportunities for advancement within automotive or sales industries. Job satisfaction depends on individual skills, work environment, and company support.
More about Bdc Manager jobs

What are the most commonly searched types of Bdc jobs in Baltimore, MD?

The most popular types of Bdc jobs in Baltimore, MD are:

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For Bdc Manager jobs in Baltimore, MD, the most frequently searched job titles are:

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The top searched job categories for Bdc Manager jobs in Baltimore, MD are:

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Cities near Baltimore, MD with the most Bdc Manager job openings:

Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $68,753 per year, or $33.1 per hour.

Antwerpen Chevrolet Service BDC Representative

Antwerpen Automotive

Sykesville, MD • On-site

$16 - $20/hr

Part-time

Re-posted 26 days ago

Job description

  • Job Description
    Antwerpen Chevrolet is seeking a motivated and professional In-House BDC Represenative to support our Service Department. This position focuses on outbound and inbound customer calls to schedule service appointments, follow up with existing customers, and help drive service retention.
    This is an on-site position at Antwerpen Chevrolet and is ideal for someone with prior dealership or service BDC experience who is looking for flexible, part-time work in a fast-paced dealership environment.
    Key Responsibilities
    • Make outbound calls to existing customers to schedule service appointments
    • Answer inbound calls related to service scheduling and follow-ups
    • Confirm appointments and reduce no-shows
    • Accurately update customer information and notes in the CRM
    • Maintain a professional, customer-focused phone presence
    • Meet daily and weekly call and appointment-setting goals
    Preferred Qualifications
    • Previous experience in a dealership BDC or service department (strongly preferred)
    • Strong phone communication and customer service skills
    • Familiarity with CRM and dealership software a plus
    • Reliable, organized, and self-motivated
    • Comfortable working in an in-house dealership setting
    What We Offer
    • Competitive hourly pay ($16–$20, based on experience)
    • Bonus opportunities for strong performance
    • Flexible part-time scheduling
    • Supportive team environment at a well-established dealership
    • Opportunity to work with a respected Chevrolet brand
    • Paid sick leave available upon hire
About the Company

Antwerpen Automotive is a trusted name in the automotive industry, committed to delivering exceptional customer service and quality vehicles. With a strong presence in the Sykesville, MD community, Antwerpen Chevrolet prides itself on fostering a friendly, professional, and customer-focused environment. Join our team and be part of a company that values integrity, teamwork, and excellence.

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