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Service Bdc Manager information

See Baltimore, MD salary details

$18.9K

$68.8K

$114.8K

How much do service bdc manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for service bdc manager in Baltimore, MD is $68,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Baltimore, MD?

For Service Bdc Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Baltimore, MD look for?

The top searched job categories for Service Bdc Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Service Bdc Manager jobs?

Cities near Baltimore, MD with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $68,753 per year, or $33.1 per hour.

Antwerpen Chevrolet Service BDC Representative

Sykesville, MD • On-site

Antwerpen Automotive
201 - 500 employees
Learn more about Antwerpen Automotiveexternal

$16 - $20/hr

Part-time

Re-posted 20 days ago

Job description

  • Job Description
    Antwerpen Chevrolet is seeking a motivated and professional In-House BDC Represenative to support our Service Department. This position focuses on outbound and inbound customer calls to schedule service appointments, follow up with existing customers, and help drive service retention.
    This is an on-site position at Antwerpen Chevrolet and is ideal for someone with prior dealership or service BDC experience who is looking for flexible, part-time work in a fast-paced dealership environment.
    Key Responsibilities
    • Make outbound calls to existing customers to schedule service appointments
    • Answer inbound calls related to service scheduling and follow-ups
    • Confirm appointments and reduce no-shows
    • Accurately update customer information and notes in the CRM
    • Maintain a professional, customer-focused phone presence
    • Meet daily and weekly call and appointment-setting goals
    Preferred Qualifications
    • Previous experience in a dealership BDC or service department (strongly preferred)
    • Strong phone communication and customer service skills
    • Familiarity with CRM and dealership software a plus
    • Reliable, organized, and self-motivated
    • Comfortable working in an in-house dealership setting
    What We Offer
    • Competitive hourly pay ($16–$20, based on experience)
    • Bonus opportunities for strong performance
    • Flexible part-time scheduling
    • Supportive team environment at a well-established dealership
    • Opportunity to work with a respected Chevrolet brand
    • Paid sick leave available upon hire
About the Company

Antwerpen Automotive is a trusted name in the automotive industry, committed to delivering exceptional customer service and quality vehicles. With a strong presence in the Sykesville, MD community, Antwerpen Chevrolet prides itself on fostering a friendly, professional, and customer-focused environment. Join our team and be part of a company that values integrity, teamwork, and excellence.

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