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Bdc Representative Jobs in Baltimore, MD (NOW HIRING)

Preston Ford West

Service Advisor

Randallstown, MD

Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.

Preston Automotive Group

Service Advisor

Randallstown, MD · On-site

$60K - $100K/yr

Review your appointments - some may be set by a BDC representative or dealership website. * Greet and focus on customers when they arrive. * Perform a vehicle walk-around and inspect every vehicle.

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Bdc Representative information

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$17

$29

How much do bdc representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for bdc representative in Baltimore, MD is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.09 per hour, depending on experience, location, and employer.

What is a BDC representative?

BDC Representatives, or Business Development Center Representatives, are professionals who typically work in car dealerships to manage incoming and outgoing customer communications. They handle phone calls, emails, and online inquiries, schedule appointments, and follow up with potential and existing customers to generate leads and support the sales team. Their main goal is to enhance customer experience and contribute to the dealership's sales growth by ensuring effective communication between customers and the sales department.

What are the key skills and qualifications needed to thrive as a BDC representative?

To thrive as a BDC Representative, strong communication skills, customer service aptitude, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Outstanding organizational skills, resilience, and a positive attitude help candidates excel in this fast-paced, customer-focused environment. These skills enable BDC Representatives to efficiently manage leads, build customer relationships, and drive sales success for the dealership.

How does a BDC representative typically interact with sales and service teams to ensure a seamless customer experience?

BDC Representatives play a vital role in bridging communication between customers and dealership sales or service teams. They handle inbound and outbound customer inquiries, schedule appointments, and follow up on leads, ensuring all information is accurately relayed to the appropriate department. Regular collaboration with sales and service staff helps resolve customer concerns quickly and ensures that appointments and follow-ups are managed efficiently. This teamwork not only improves the overall customer experience but also helps drive dealership goals.

What is the difference between Bdc Representative vs Customer Service Representative?

AspectBdc RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma, CRM familiarityHigh school diploma, communication skills
Work EnvironmentDealerships, automotive industryVarious industries, call centers, retail
Employer & Industry UsageAuto dealerships, sales-focusedBroad, customer-focused roles
Common Search & ComparisonYesYes

The main difference is that a Bdc Representative primarily works in automotive dealerships, focusing on lead generation and appointment setting, while a Customer Service Representative works across various industries, handling customer inquiries and support. Both roles require strong communication skills and a high school diploma, but the Bdc Representative often requires familiarity with CRM systems and sales processes specific to the automotive industry.

Is being a Bdc Representative a good job?

A BDC (Business Development Center) Representative is responsible for generating leads, setting appointments, and supporting sales efforts, often working in a dealership or sales environment. The role can offer a steady income with commissions or bonuses and requires good communication skills and familiarity with CRM tools. Job satisfaction depends on individual preferences for sales work, customer interaction, and performance-based incentives.

What are popular job titles related to Bdc Representative jobs in Baltimore, MD?

For Bdc Representative jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Bdc Representative jobs in Baltimore, MD look for?

The top searched job categories for Bdc Representative jobs in Baltimore, MD are:

Bdc Representative jobs near you
Infographic showing various Bdc Representative job openings in Baltimore, MD as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $37,336 per year, or $17.9 per hour.

Antwerpen Chevrolet Service BDC Representative

Sykesville, MD • On-site

Antwerpen Automotive
201 - 500 employees
Learn more about Antwerpen Automotiveexternal

$16 - $20/hr

Part-time

Re-posted 20 days ago

Job description

  • Job Description
    Antwerpen Chevrolet is seeking a motivated and professional In-House BDC Represenative to support our Service Department. This position focuses on outbound and inbound customer calls to schedule service appointments, follow up with existing customers, and help drive service retention.
    This is an on-site position at Antwerpen Chevrolet and is ideal for someone with prior dealership or service BDC experience who is looking for flexible, part-time work in a fast-paced dealership environment.
    Key Responsibilities
    • Make outbound calls to existing customers to schedule service appointments
    • Answer inbound calls related to service scheduling and follow-ups
    • Confirm appointments and reduce no-shows
    • Accurately update customer information and notes in the CRM
    • Maintain a professional, customer-focused phone presence
    • Meet daily and weekly call and appointment-setting goals
    Preferred Qualifications
    • Previous experience in a dealership BDC or service department (strongly preferred)
    • Strong phone communication and customer service skills
    • Familiarity with CRM and dealership software a plus
    • Reliable, organized, and self-motivated
    • Comfortable working in an in-house dealership setting
    What We Offer
    • Competitive hourly pay ($16–$20, based on experience)
    • Bonus opportunities for strong performance
    • Flexible part-time scheduling
    • Supportive team environment at a well-established dealership
    • Opportunity to work with a respected Chevrolet brand
    • Paid sick leave available upon hire
About the Company

Antwerpen Automotive is a trusted name in the automotive industry, committed to delivering exceptional customer service and quality vehicles. With a strong presence in the Sykesville, MD community, Antwerpen Chevrolet prides itself on fostering a friendly, professional, and customer-focused environment. Join our team and be part of a company that values integrity, teamwork, and excellence.

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