Posting Details
Position Information
Posting Number
S26351P
Posting Date
Closing Date
Title
Information Technology Manager/Administrative Coordinator
Working Title
Director of Enterprise Resource Planning (ERP)
Salary Range
$120,000 -140,000
Employee Class
Civil Service
Department
Application Services
Full-time/ Part-time
Full-time
Specialization
Hours Per Week
40
Standard Work Week
Monday-Friday and some evenings and weekends
Benefits
This position is eligible for health, dental, life insurance and other benefits through Chicago State University. Click here for a complete list of benefits:
https://csu.edu/humanresources/benefits.htm
Job Summary
Chicago State University (CSU) seeks a highly experienced and strategic Director of Enterprise Resource Planning (ERP) to provide enterprise-wide leadership for the university's Ellucian Banner ERP ecosystem and its extensive portfolio of ancillary systems.
This role is responsible for the overall vision, governance, architecture, and operational excellence of ERP and integrated enterprise applications supporting Finance, Human Resources, Student Information Systems and Financial Aid. The Director will serve as a senior leader within IT, advising executive leadership and driving institutional transformation through technology, data, and process innovation.
Job Description
Enterprise ERP Leadership & Strategy
- Define and execute a long-term strategy for the Ellucian Banner ERP ecosystem, including all core modules (Student, Finance, HR/Payroll, Financial Aid)
- Establish enterprise-wide ERP governance, prioritization frameworks, and roadmap planning
- Serve as a trusted advisor to executive leadership on ERP capabilities, risks, and opportunities
Comprehensive ERP Ecosystem Management
- Oversee all components of ERP operations, including:
- Core Banner modules and configurations
- Database management and performance (e.g., Oracle environments)
- Integrations, APIs, and middleware (e.g., Ethos, custom integrations)
- Reporting environments and data architecture
- Security roles, access controls, and compliance frameworks
- Ensure seamless interoperability between Banner and ancillary applications (e.g., CRM, LMS, HR systems, finance tools, data warehouse)
Ancillary Systems & Integrations
- Lead strategy and oversight for a broad portfolio of third-party and campus systems integrated with ERP
- Ensure data consistency, system reliability, and optimized workflows across platforms
- Drive modernization efforts, including cloud adoption and system rationalization
Operational Excellence & Service Delivery
- Ensure high availability, performance, and continuous improvement of ERP services
- Establish and monitor KPIs, SLAs, and user satisfaction metrics
- Lead incident management, change management, and release processes
Vendor & Contract Management
- Oversee strategic relationships with Ellucian and other vendors
- Negotiate contracts, licensing, and service agreements
- Manage external consultants and implementation partners
Team & Organizational Leadership
- Lead, structure, and develop ERP and enterprise applications teams, including functional and technical staff
- Build organizational capability in ERP administration, integrations, and data management
- Foster a culture of accountability, collaboration, and service excellence
Security & Compliance
- Ensure ERP systems meet regulatory, audit, and security requirements
Maintain robust controls around sensitive institutional data
Minimum Qualifications
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
- Bachelor's degree in Information Technology or related field (Master's strongly preferred)
- 10+ years of progressive experience managing ERP systems, with significant experience in higher education
- Deep expertise in Ellucian Banner, including multiple functional modules (Student, Finance, HR, Financial Aid)
- Demonstrated experience managing the full ERP ecosystem, including integrations, databases, reporting, and ancillary systems
- Proven leadership experience at a senior level (Director) with responsibility for strategy, governance, and team leadership
- Strong understanding of higher education business processes and regulatory environments
Preferred Qualifications
- Experience with Ellucian cloud offerings (Ethos, Experience)
- Knowledge of Oracle database environments and ERP architecture
- Experience leading large-scale ERP transformations or cloud migrations
- Experience with data warehousing, analytics, and business intelligence tools
Knowledge, Skills and Abilities
Excellent oral and written communications skills
Knowledge of the systems and operations used within the areas and departments of responsibility
Ability to oversee and coordinate activities of assigned staff
Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other campus/agency units
Ability to identify and resolve technical and personnel problems
Ability to effectively communicate and professionally interact with all staff levels
Additional Applicant Information
Physical Requirement/ Demands
Work Environment
Chicago State University is a comprehensive public university located on the south side of Chicago, committed to academic excellence, access, and community engagement. CSU serves a diverse student population and is dedicated to innovation, operational excellence, and student success.