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Banking Representative information

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How much do banking representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for banking representative in Washington is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $22.60 per hour, depending on experience, location, and employer.

What is a banking representative?

A banking representative works for a bank and provides customer service to clients. Their primary responsibilities include handling bank transfers, assisting with online accounts, completing transactions, accepting deposits, and answering banking or financial related questions. A banking representative may assist clients going through identity theft or fraud by reviewing account charges. They also provide information on bank products and services, including money market accounts, loans, credit cards, and savings accounts. A banking representative works online, via telephone, and face-to-face with clients.

What are the key skills and qualifications needed to thrive as a banking representative?

To thrive as a Banking Representative, you need a solid understanding of financial products, customer service excellence, and typically a high school diploma or associate degree in business or finance. Familiarity with banking software, CRM systems, and cash handling procedures is crucial. Strong interpersonal skills, attention to detail, and problem-solving abilities help you connect with clients and resolve their needs effectively. These skills ensure accurate transactions, satisfied customers, and compliance with banking regulations.

How does a banking representative typically collaborate with other departments within a bank?

Banking Representatives often serve as the first point of contact for customers and work closely with various internal teams, such as loan officers, compliance, and back-office operations. They frequently coordinate with these departments to resolve customer inquiries, process transactions, and ensure adherence to regulatory standards. This collaboration helps streamline customer service and allows representatives to provide accurate information and solutions. Building strong relationships with colleagues across departments is crucial for efficiently addressing complex customer needs and contributing to a positive banking experience.

What is the difference between Banking Representative vs Customer Service Representative?

AspectBanking RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, corporate offices
Employer & IndustryFinancial institutions, banksVarious industries including retail, telecom, and banking
Common Search & ComparisonYesNo

Banking Representatives primarily work within banks, handling customer transactions and account inquiries, often requiring banking-specific knowledge. Customer Service Representatives work across multiple industries, providing general customer support. While both roles involve assisting customers, Banking Representatives focus on banking products and services, making them more specialized within the financial sector.

What does a banking representative do?

A banking representative assists customers with account services, transactions, and inquiries at a bank or financial institution. They may also promote banking products, handle cash, and ensure compliance with banking regulations, often requiring good communication skills and knowledge of banking software. The role typically involves working in a branch environment and may require relevant certifications or training.

What is the lowest position in a bank?

The lowest position in a bank is typically a bank teller or cashier, responsible for handling customer transactions and basic banking services. Entry-level roles often require minimal experience and may involve on-the-job training, with opportunities for advancement to higher positions such as customer service representatives or loan officers.
More about Banking Representative jobs

What cities in Washington are hiring for Banking Representative jobs?

Cities in Washington with the most Banking Representative job openings:

What are popular job titles related to Banking Representative jobs in WA?

For Banking Representative jobs in WA, the most frequently searched job titles are:

Banking Representative jobs near you
Infographic showing various Banking Representative job openings in Washington as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 68% Physical, 1% Hybrid, and 31% Remote job distribution, with an average salary of $42,418 per year, or $20.4 per hour.

Relationship Manager Business Banking Sr

City National Bank

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

RELATIONSHIP MANAGER BUSINESS BANKING SR
Washington DC
WHAT IS THE OPPORTUNITY?
Develops and manages relationships with business banking clients in the assigned business segment and/or geographic areas. Actively engages in the sales process of the assigned Region to ensure the attainment of Regional and individual goals and objectives, while ensuring CNB credit quality and risk management guidelines are maintained. Presents a variety of product solutions to client needs. Provides responsive quality service. Approves transactions within delegated authority. Manages overall relationship profitability and portfolio risk and is responsible for profitable growth of the portfolio assigned. This may be accomplished through active calling efforts and referrals from existing customers and line colleagues from Personal & Business Banking and other divisions, and by providing the CNB exemplary level of service, identifying and promoting solutions to customer needs, and maintaining an active calling program. Preferred to be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and be registered/licensed with the "Nationwide Mortgage Licensing System and Registry" (NMLS); or must be able to be registered under the Safe Act.
WHAT WILL YOU DO?
  • Identifies and develops profitable relationships with prospects and clients consistent with the objectives of the bank through extensive business development activity. Works closely with existing and new clients to understand their specific financial requirements and provide effective solutions, while maintaining the credit quality standards of the bank.
  • Develops relationships and supports other CNB departments and colleagues to provided customers and prospects the solutions recommended. May occasionally assist branch managers and relationship managers within their assigned area on calls to help them advance their skills. Participates in internal and external community activities as a representative of CNB, promoting and attracting new colleagues and customers.
  • Prepares a Relationship Plan and calling schedule for each client or prospect in conjunction with the strategic business development program. Identifies business opportunities and solicits referrals of other Bank products or services and/or externally from existing customers, a network of internal and external referral sources, and other professionals in the industry. Develops a strong understanding of company, industry, business and needs to assist in client calling efforts. Sets objectives for each relationship in terms of cross sell opportunity and revenue contribution, etc.
  • Calls on existing or prospective clients to discuss and promote all Bank products and services in order to establish a total client banking relationship. Discusses financing opportunities and general business conditions; may assist in forecasting clients' credit needs and develops solutions to serve their financial needs. Brings in product specialists, as necessary, to help problem solve or structure transactions.
  • Negotiates transactions; documents and closes loan transactions, ensures conformance with Bank policy and regulatory requirements. Exercises sound credit and risk judgment in approving transactions. Recommends approval of credits meeting the banks credit standards. Ensures the quality of all business introduced to the Bank.
  • Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
  • Interfaces with other Bank departments including the branches within their assigned area as necessary. Defines responsibilities and coordinates objectives for all product areas in a relationship or transaction. Resolves all client needs and any internal issues.
  • Monitors and analyzes relationship results and account activities. Determines client profitability. Makes a recommendation regarding accounts to be further developed or eliminated. Prepares reports for management.
  • Monitors portfolio for quality, risk and adherence to policy. Works with the appropriate staff departments to resolve issues.
  • Maintains awareness of competitive products, practices, rates and changes in market conditions.
  • Analyzes problem credits and meets with client to develop solutions to minimize loss exposure.
  • May serve as a product specialist acting as a technical consultant to clients and Relationship Managers in various business segments and geographic locations.
  • Relationships in portfolio may require extensive operational expertise to manage workflow to match client needs, and is responsible for monitoring and mitigating any operational risk factors.

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
  • Minimum 10 years of banking experience required.
  • Minimum 8 years of commercial lending experience within the segment required.
  • Minimum 5 years of credit experience required.

Additional Qualifications
  • Preferred to be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and be registered/licensed with the "Nationwide Mortgage Licensing System and Registry" (NMLS); or must be able to be registered under the Safe Act.
  • Working knowledge of Bank operations, policies and procedures and regulatory compliance.
  • General knowledge of Bank products and services
  • Good interpersonal, verbal and written communication skills.
  • Good problem solving skills.

WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
  • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
  • Generous 401(k) company matching contribution
  • Career Development through Tuition Reimbursement and other internal upskilling and training resources
  • Valued Time Away benefits including vacation, sick and volunteer time
  • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
  • Career Mobility support from a dedicated recruitment team
  • Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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