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Banking Associate Jobs in Springfield, MA (NOW HIRING)

PeoplesBank

Banker - Pedlar - Holyoke, MA

Holyoke, MA

$17.75 - $22/hr

... banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA. Flexibility is essential for this role. * While performing the duties of this job, the associate is ...

PeoplesBank

Banker - Pedlar - Holyoke, MA

Holyoke, MA · On-site

$22 - $22.75/hr

... banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA. Flexibility is essential for this role. * While performing the duties of this job, the associate is ...

M&T Bank

Relationship Banker

Hartford, CT

$22.61 - $37.67/hr

... clients banking relationship and transition to needs to based discussion on financial goals ... Associates degree Notary public license Bilingual based on branch needs Physical Requirements:

M&T Bank

Relationship Banker

Hartford, CT · On-site

$22.61 - $37.67/hr

... clients banking relationship and transition to needs to based discussion on financial goals ... Associates degree Notary public license Bilingual based on branch needs Physical Requirements:

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All JobsBanking Associate JobsBanking Associate Jobs in Springfield, MA

Banking Associate information

See Springfield, MA salary details

$26.9K

$140.7K

$309.4K

How much do banking associate jobs pay per year?

As of May 30, 2026, the average yearly pay for banking associate in Springfield, MA is $140,715.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $211,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Banking Associate, and why are they important?

To thrive as a Banking Associate, you need a solid understanding of financial products, customer service, and sales principles, often backed by a bachelor's degree in finance, business, or a related field. Familiarity with banking software, CRM systems, and compliance tools is typically required. Strong interpersonal skills, attention to detail, and problem-solving abilities set top performers apart in this role. These skills are essential for delivering excellent customer experiences, ensuring regulatory compliance, and achieving business targets within a competitive banking environment.

What are some typical challenges Banking Associates face during their first year, and how can they overcome them?

Banking Associates often encounter a steep learning curve in their first year, especially when adapting to fast-paced environments and complex financial products. They may face challenges in managing multiple client accounts, meeting strict deadlines, and mastering industry-specific software. To overcome these hurdles, it's important to proactively communicate with team members, seek mentorship from more experienced colleagues, and take advantage of training resources provided by the bank. Building strong organizational skills and staying detail-oriented will also help Banking Associates succeed and grow within the role.

What are Banking Associates?

Banking Associates are entry- to mid-level professionals in banks or financial institutions who assist clients with their banking needs and support various operations, such as account management, loan processing, and customer service. They serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring compliance with regulatory requirements. Banking Associates often work alongside branch managers and other banking staff to provide seamless financial services and may also assist in sales and cross-selling of banking products.

What is the difference between Banking Associate vs Bank Teller?

AspectBanking AssociateBank Teller
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, handling client accounts, administrative tasksBranch counter, direct customer service
Employer & Industry UsageCommercial banks, credit unions, financial institutionsRetail banking branches, financial institutions
Common Search & ComparisonCustomer service, banking operations, financial productsCash handling, customer transactions, account inquiries

While both roles involve customer interaction within banking, Banking Associates typically handle a broader range of financial services and administrative tasks, often requiring more specialized knowledge. Bank Tellers focus primarily on cash transactions and basic customer service at the branch counter. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Banking jobs in Springfield, MA? The most popular types of Banking jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Banking Associate jobs? Cities near Springfield, MA with the most Banking Associate job openings:
Banking Associate jobs near you
Infographic showing various Banking Associate job openings in Springfield, MA as of May 2026, with employment types broken down into 5% As Needed, 60% Full Time, 20% Part Time, 5% Temporary, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $140,715 per year, or $67.7 per hour.
Senior Deposit Operations Associate/ACH Specialist (FT)

Senior Deposit Operations Associate/ACH Specialist (FT)

Westfield Bank

Westfield, MA

$22.79 - $34.18/hr

Full-time

Posted 24 days ago

Job description

Job Title: Senior Deposit Operations Associate/ACH Specialist Department: Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 8

Amount of Travel: No Travel

Reports To: AVP, Deposit Operations Manager Positions Supervised: N/A

POSITION SUMMARY

Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH processing.

ESSENTIAL FUNCTIONS

• Subject matter expert for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.

• Acts as main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries/problems.

• Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.

• Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.

• Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.

• Processes any reclamations received in a timely manner.

• Processes any ACH Positive Pay Returns from the BGDS Department on a daily basis.

• Downloads Fed ACH Returns report from FedLine Advantage weekly.

• Downloads standard reports from FedLine Advantage monthly.

• Provides daily Exception report to lenders for their review and decision.

• Researches and reconciles any outages on the ACH In Process General Ledger account.

• Balances the ELAN account on a monthly basis.

• Utilizes Payment Exchange system to monitor and work on all Instant Payment transactions including Instant Payment fraud and disputes.

• Provides support and backup on all tasks performed by the Deposit Operations Associates.

• Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.

• Assists the Deposit Operations Manager as needed.

• Identify areas for improvement and work with management to implement recommended changes.

• Monitors procedures for accuracy and update as needed.

• Researches problems of a more complex nature.

• Processes all adjustment requests.

• Assists with gathering documentation for audit requests.

• Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.

• Must adhere to all bank and regulatory policies and procedures specific to position.

• Performs additional duties as requested.


POSITION QUALIFICATIONS

Competencies

• Communication

• Job Knowledge

• Productivity & Time Management

• Quality

• Teamwork & Cooperation


Education/Experience/Skills & Abilities

• High School Diploma or GED required.

• Minimum of 1 year of ACH processing experience

• Accredited ACH Professional (AAP) certification within 2 years of hire date.

• Strong attention to detail and accuracy.

• Excellent customer service and problem-solving skills.

• Working knowledge of Microsoft Office (Word and Excel).

• Ability to multi-task with good organizational skills.

• Working knowledge of the bank’s deposit products and services.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand Occasionally

10 lbs or less Occasionally

Walk Occasionally

11 – 20 lbs Occasionally

Sit Constantly

21 – 50 lbs Not Applicable

Handling/Fingering Occasionally

51 – 100 lbs Not Applicable

Reach Outward Not Applicable

Over 100 lbs Not Applicable

Reach Above Shoulder Not Applicable

Push/Pull

Climb Not Applicable

12 lbs or less Occasionally

Crawl Not Applicable

13 – 25 lbs Occasionally

Squat or Kneel Not Applicable

26 – 40lbs Not Applicable

Bend Not Applicable

41 – 100 lbs Not Applicable

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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