Bank Operations Manager Jobs in Ontario (NOW HIRING)

Requisition ID: 260767 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The SAM Senior Manager provides strategic and operational leadership for SAM execution, ensuring discovery, remediation, lifecycle management, and operational processes deliver measurable risk reduction and compliance outcomes.

Is this role right for you? In this role, you will:
Own and oversee the endtoend SAM remediation and issuemanagement delivery model, including discoveryrelated issues, data quality remediation, prohibited software management, and operational tracking to closure 
Ensure effective remediation of discovery, data quality, and compliance risks
Maintain a strong enterprise audit and compliance posture
Partner with SAM teams, Other IT, Security, and Business stakeholders to drive outcomes
Report on operational performance, risk reduction, and continuous improvement
Leading remediation, operations, and lifecycle management teams
Acting as escalation point for audits, operational risks, and stakeholder issues
Overseeing prohibited software management and remediation outcomes
Driving process, tooling, and capability improvements
Coaching and developing SAM team members

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
8+ years of progressive experience in Software Asset Management, IT Asset Management, or related technology operations roles
Demonstrated leadership experience managing operational, remediation, or compliancefocused teams in a complex enterprise environment
Proven experience leading SAM or other tech remediation activities, including:
o Discovery and data quality issue resolution
o Non compliance technology remediation
o Audit and risk response support
Strong understanding of SAM operating models, with clear separation between:
o Remediation and operational execution
o License reconciliation, entitlement management, and request intake (owned by other functions)
Handson experience working with enterprise SAM platforms (e.g., ServiceNow SAM Pro or equivalent) to support operational issue tracking and remediation
Strong knowledge of IT service management practices, including incident, problem, and task management workflows
Ability to partner effectively with IT Operations, CMDB, Security, Procurement, and Business stakeholders
Strong analytical, prioritization, and decisionmaking skills, with the ability to manage competing operational risks
Excellent communication skills, including the ability to provide clear, executivelevel reporting on remediation status, risk, and outcomes

What's in it for you?
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.