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Bank Customer Service Rep Jobs (NOW HIRING)

Mechanics Bank

Customer Service Representative

El Sobrante, CA · On-site

$17.25 - $23.50/hr

Customer Service Representative Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Richmond Hilltop Branch. Under general supervision, but ...

Mechanics Bank

Customer Service Representative

Seaside, CA · On-site

$17 - $23.25/hr

Customer Service Representative Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Seaside Branch. Under general supervision, but in line ...

Alliant Bank

CSR - Part-Time

Kirksville, MO · On-site

$15 - $20/hr

Alliant Bank is seeking a dedicated and customer-oriented Customer Service Representative/Teller to join our team. As a front-line customer service representative, you will play a crucial role in ...

Security Bank

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

As a CSR, you are expected to provide prompt and courteous service to external and internal clients ... CSRs are expected to maintain confidentiality of Bank's customers and processes while adhering to ...

SOUTHEAST BANK

Customer Service Rep (72918)

Knoxville, TN · On-site

$14.25 - $19.50/hr

Customer Service Representatives are often the first to interact with new customers and the ones ... The most important job as the face of SouthEast Bank is to build a long-lasting relationship that ...

Southeast Bank

Customer Service Rep (73646)

Athens, TN · On-site

$13.50 - $18.25/hr

Level Experienced Position Type Full Time Education Level High School Category Banking Description BASIC FUNCTION: Customer Service Representatives are often the first to interact with new customers ...

MCI Careers

Bilingual Bank Customer Service Agent

Dallas, TX

$15.25 - $19.25/hr

LOCATIONDallas, TXPOSITION OVERVIEW BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service ...

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Bank Customer Service Rep information

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How much do bank customer service rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bank customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.
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Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Richmond, CA • On-site

Mechanics Bank
See more jobs at Mechanics Bankexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Mechanics Bank rating

5.9

Company rating: 5.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

162nd of 176 rated banks

Job description

Mechanics Bank is currently searching for a Customer Service Representative to join our team at our Richmond Mira Vista Branch.
The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations. Works with leadership team to achieve personal goals in the areas of deposit growth, business relationship growth, consumer relationship growth and operational soundness.
What you will do:
  • Perform routine teller transactions working directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop. Works quickly to service customers waiting in line, but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.
  • Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
  • Provides exemplary customer service. Represents the Bank and its products and services with pride and enthusiasm. Identify customer needs, provide information on products and services. Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities. Provides additional information to customers regarding bank's special promotions.
  • Reviews customer transactions for red flags and fraudulent items. Maintains awareness of current criminal scams used against banking customers. Prevents customers from becoming victims of fraud. Refers customers to Branch Management and the proper department for issues that cannot be resolved at the teller line.
  • Represent the Bank and its products and services with pride and enthusiasm. Identify customer needs, provide information on products and services. Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities. Provide additional information to customers regarding bank's special promotions.
  • Assists customers with account reconcilement, copies of statements and checks, check orders; account closure, and safe deposit box entrances.
  • Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.

Who you are:
  • High School Degree or GED required.
  • Minimum of 1 year cash handling experience required in a customer facing role or experience in a banking environment with basic knowledge of bank deposit products and services required.
  • Excellent interpersonal skills, attention to detail, and customer service.
  • Ability to work independently, make decisions using available information and collaborate effectively as a team member.
  • Basic knowledge of Bank deposit products and services.
  • Ability to understand customer loan requests and make appropriate referrals.
  • Ability to understand customer requests and provide awareness of additional products and services to make appropriate referrals.

#LI-ML1
Pay Range: $20.00 - $25.00 hourly
Eligible for Retail Incentive Plan
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
  • Medical, prescription, dental, and vision coverage for employees and their eligible family members
  • Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
  • Health Savings Account with employer contribution
  • Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
  • 401(k) and Roth 401(k) with company contribution
  • 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
  • Supplemental Health plans, Voluntary Legal and Identity Theft Services
  • 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
  • Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
  • Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
    California Privacy Policy for Prospective Employees | Mechanics Bank

[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.

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