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Bank Customer Service Rep Jobs (NOW HIRING)

Apple Bank

$24.50 - $31.32/hr

The CSR recommends solutions based on customer needs and refers the customer to a licensed ... Develop and maintain a broad knowledge of Apple Bank's products and services to appropriately meet ...

Mechanics Bank

Customer Service Representative

Chico, CA · On-site

$16.25 - $22/hr

Customer Service Representative Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long-term ...

Mechanics Bank

Customer Service Representative

Tulare, CA · On-site

$16 - $21.75/hr

Customer Service Representative Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

MCI

Bilingual Bank Customer Service Agent

Euless, TX · On-site

$14.50 - $19.75/hr

Bank Customer Service Agent Supporting Commercial And Public Sector Clients We are looking for customer service representatives to support inbound customer service, help desk, and back-office ...

MCI

Bilingual Bank Customer Service Agent

Irving, TX · On-site

$15.25 - $21/hr

Bank Customer Service Agent Supporting Commercial And Public Sector Clients We are looking for customer service representatives to support inbound customer service, help desk, and back-office ...

MCI

Bilingual Bank Customer Service Agent

Dallas, TX · On-site

$16 - $21.50/hr

Bank Customer Service Agent Supporting Commercial And Public Sector Clients We are looking for customer service representatives to support inbound customer service, help desk, and back-office ...

MCI

Bilingual Bank Customer Service Agent

Grapevine, TX · On-site

$14.75 - $20/hr

Bank Customer Service Agent Supporting Commercial And Public Sector Clients We are looking for customer service representatives to support inbound customer service, help desk, and back-office ...

MCI

Bilingual Bank Customer Service Agent

Grand Prairie, TX · On-site

$15.25 - $20.75/hr

Bank Customer Service Agent Supporting Commercial And Public Sector Clients We are looking for customer service representatives to support inbound customer service, help desk, and back-office ...

MCI

Bilingual Bank Customer Service Agent

Balch Springs, TX · On-site

$13.75 - $18.50/hr

Bank Customer Service Agent Supporting Commercial And Public Sector Clients We are looking for customer service representatives to support inbound customer service, help desk, and back-office ...

Southeast Bank

Customer Service Rep (72453)

Cleveland, TN · On-site

$13.25 - $17.75/hr

Position Type Full Time Education Level High School Category Banking Description BASIC FUNCTION: Customer Service Representatives are often the first to interact with new customers and the ones that ...

New

MCI Careers

Bilingual Bank Customer Service Agent

Addison, TX · On-site

$15 - $19/hr

LOCATIONDallas, TXPOSITION OVERVIEW BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service ...

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Bank Customer Service Rep information

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How much do bank customer service rep jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for bank customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Bank Customer Service Representatives, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a Bank Customer Service Rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What does a Bank Customer Service Rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.
More about Bank Customer Service Rep jobs
What cities are hiring for Bank Customer Service Rep jobs? Cities with the most Bank Customer Service Rep job openings:
What states have the most Bank Customer Service Rep jobs? States with the most job openings for Bank Customer Service Rep jobs include:
What job categories do people searching Bank Customer Service Rep jobs look for? The top searched job categories for Bank Customer Service Rep jobs are:
Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Parkchester

Customer Service Representative - Parkchester

Apple Bank

$24.50 - $31.32/hr

Full-time

Re-posted 27 days ago

Job description

Parkchester, NY
Pay Range: $24.50/hr - $31.32/hr
The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions. The incumbent conducts business ethically, thoroughly communicating to current and prospective clients the facts and features of the various products, accounts, and services that Apple Bank has to offer. This position is responsible for opening new accounts, processing monetary transactions, when necessary, resolving customer issues and building relationships based on trust. The CSR recommends solutions based on customer needs and refers the customer to a licensed representative of ABS Associates of NY, Inc. when appropriate and also builds mutually beneficial and long-term relationships, providing a positive customer experience, as well as exceeding service expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Fulfill customer service needs by resolving service-related issues efficiently by providing an excellent customer experience during all interactions; meet customer expectations in terms of accuracy.
  • Establish, retain, and deepen relationships with potential and existing customers to achieve team sales goals. 
  • Develop and maintain a broad knowledge of Apple Bank’s products and services to appropriately meet client needs.
  • Engage in discussions with customers to understand their needs to provide relevant solutions.
  • Recognize sales opportunities and offer suitable Bank products and services that add value; refer client to licensed representatives of ABS Associates of NY, Inc. when appropriate.
  • Process monetary and file maintenance transactions accurately.
  • Communicate rules and regulations to customers, including information related to FDIC protection, upon the opening of new accounts.
  • Comply with regulatory, security, and audit policies and procedures.
  • Adheres to the Bank’s Code of Conduct and operational controls to ensure the safety and security of the client, as well as Bank assets.
  • Protects the Bank against loss by ensuring that all new account procedures, including CIP and BSA requirements are followed.
  • Ensure records are accurate; maintain records of incomplete, incorrect, or outstanding customer files to ensure proper follow-up.
  • Assist in the preparation and completion of reports.  
  • Perform non-CSR duties on a periodic basis, including but not limited to working or operating a teller window. 
  • Assist in the training of newly hired CSRs and Universal Bankers.
  • Assist in the opening and closing of vault and ATM (Automatic Teller Machine).
  • Build or maintain technical/professional knowledge by attending educational workshops and training programs.
  • Ensure the customer area of branch is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).
  • Perform other duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

  • High School Diploma or GED required.
  • 1+ years of experience developing current and new customer relationships, achieving sales goals in banking, financial, or insurance industry; retail bank customer service or prior banking experience preferred.
  • Prior experience in fostering and developing strong customer relationships.
  • General understanding of bank operations (risk, compliance, fraud, loss, etc.).
  • Cash handling experience preferred.
  • Strong problem-solving skills and thinks “outside of the box”.
  • Ability to present a professional demeanor with customers. 
  • Excellent communication (verbal + written) and interpersonal skills; professional phone skills a must. 
  • Strong organizational skills and must be detailed oriented.
  • Must have strong computer skills and the ability to adapt to evolving technology advancements.
  • Displays willingness to be cross trained in other branch functions.
  • Must be able to work weekends and extended hours or at neighboring branch locations when needed. 
  • Display sound judgment and discretion when utilizing confidential information. 

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

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