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Bank Customer Service Rep Jobs in Iowa (NOW HIRING)

First Bank

Customer Service Representative

Goldfield, IA · On-site

$14.25 - $19.25/hr

As a Customer Service Representative with First Bank, you will provide excellent service to our customers while accurately completing bank transactions and offering value added services to our ...

SNB

Customer Service Representative FT

Sioux City, IA

$15.75 - $21.50/hr

At Security National Bank, if there is one belief we hold together as a team, it's that everything ... As a Customer Service Representative (Bank Teller), you are the Bank's front-line ambassador in ...

SNB

Customer Service Representative PT

Sioux City, IA

$15.75 - $21.50/hr

At Security National Bank, if there is one belief we hold together as a team, it's that everything ... As a Customer Service Representative (Bank Teller), you are the Bank's front-line ambassador in ...

BANK

Customer Service Rep/Teller

Burlington, IA · On-site

$15 - $19.50/hr

BANK is seeking a full-time Customer Service Representative/Teller responsible for performing a wide variety of customer service and teller functions in the Burlington BANK office. This position is ...

SNB

Customer Service Representative FT

Sioux City, IA · On-site

$15.75 - $21.50/hr

At Security National Bank, if there is one belief we hold together as a team, it's that everything ... As a Customer Service Representative (Bank Teller), you are the Bank's front-line ambassador in ...

SNB

Customer Service Representative PT

Sioux City, IA · On-site

$15.75 - $21.50/hr

At Security National Bank, if there is one belief we hold together as a team, it's that everything ... As a Customer Service Representative (Bank Teller), you are the Bank's front-line ambassador in ...

Northwest Bank

Customer Service Rep 1

Spirit Lake, IA · On-site

$14 - $19/hr

... services in a professional manner resulting in product delivery or referral. 3) Exhibits ... in completing customer banking transactions while following the established processes and ...

U-Haul

Customer Service Representative

West Des Moines, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

DXP

Customer Service Representative

Mason City, IA · On-site

$15.50 - $21.25/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

Collabera

Customer Service Representative

Johnston, IA · On-site

$15 - $20.50/hr

Industry Manufacturing Work Location Johnston IA 50131 Job Title Customer Service Representative ... Individuals with banking or financial services experience have been successful in this role. Open ...

DXP

Customer Service Representative

Mason City, IA · On-site

$15.50 - $21.25/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

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All JobsBank Customer Service Rep JobsBank Customer Service Rep Jobs in Iowa

Bank Customer Service Rep information

See Iowa salary details

$9

$17

$25

How much do bank customer service rep jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for bank customer service rep in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What are some common challenges faced by Bank Customer Service Representatives, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a Bank Customer Service Rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What does a Bank Customer Service Rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.
What are popular job titles related to Bank Customer Service Rep jobs in Iowa? For Bank Customer Service Rep jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Bank Customer Service Rep jobs in Iowa look for? The top searched job categories for Bank Customer Service Rep jobs in Iowa are:
What cities in Iowa are hiring for Bank Customer Service Rep jobs? Cities in Iowa with the most Bank Customer Service Rep job openings:
Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Iowa as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 92% Physical, 5% Hybrid, and 3% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.
Customer Service Representative

Customer Service Representative

First Bank

Goldfield, IA • On-site

$14.25 - $19.25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Are you a people person with great attention to detail? Then becoming a Customer Service Representative would be perfect for you! As a Customer Service Representative with First Bank, you will provide excellent service to our customers while accurately completing bank transactions and offering value added services to our customers. You will also open new accounts for customers and assist in addressing customer questions.
This is a part-time position. Hours are Monday, Wednesday, and Friday from 8:45am - 4:00pm. This position also requires availability on Saturdays from 9:00am - 12:00pm on a rotating basis (about 8-12 Saturday per year).
Duties include:
Customer Service:
  • Process monetary transactions for customers, such as cashing monetary instruments, making deposits, withdrawals, and payments for mortgages, consumer loans, etc.
  • Create money orders, official checks, etc.
  • Scan transactions into system for processing
  • Provide timely, courteous and professional customer service to all customers
  • Build relationships with customers to better understand their banking needs
  • Assist customers with resolution of account concerns and issues
  • Promptly and cheerfully answer phone calls and greet in a professional manner.

Cash Handling:
  • Accurately process transactions evidenced by balancing daily
  • Ensure assigned cash drawer is kept secure at all times
  • Keep cash drawer within assigned drawer limits
  • Balance ATM, vault, etc. as assigned

Referrals:
  • Responsible for having at minimum a general understanding of all products the bank offers and presenting bank products as solutions to customers
  • Support the overall sales effort by referring customer to others within the bank for financial solutions
  • Participate in retail product campaigns the bank initiates

Accounts:
  • Open new accounts or close accounts for customers
  • Complete and submit maintenance requests on behalf of customer
  • Answer customer questions knowledgeably or take initiative to seek out answers on behalf of the customer

Other:
  • Work as one collective bank team and assist in other departments as needed
  • Understand and comply with the related laws and compliance regulations that pertain to the position including but not limited to bank secrecy act, confidentiality, privacy, and funds availability policy
  • Complete training as needed or required
  • Other duties as assigned

To best fit the position you must be able to communicate effectively, interact with others in a welcoming and professional manner, and keep private information confidential. Basic computer skills, high school diploma or equivalent and 1 year of customer service experience are required. Bilingual (English/Spanish) highly encouraged to apply.
First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life insurance, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation time, paid sick time, and a wellness program.
Explore this opportunity today, apply online.
EOE, including disability/vets

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