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Bank Customer Service Rep Jobs in Iowa (NOW HIRING)

SNB

Customer Service Representative PT

Sioux City, IA · On-site

$15.75 - $21.50/hr

At Security National Bank, if there is one belief we hold together as a team, it's that everything ... As a Customer Service Representative (Bank Teller), you are the Bank's front-line ambassador in ...

Northwest Bank

Customer Service Rep 1

Humboldt, IA · On-site

$15.25 - $21/hr

... services in a professional manner resulting in product delivery or referral. 3) Exhibits ... in completing customer banking transactions while following the established processes and ...

Pernini Legal

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

LRSolutions

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

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All JobsBank Customer Service Rep JobsBank Customer Service Rep Jobs in Iowa

Bank Customer Service Rep information

See Iowa salary details

$9

$17

$25

How much do bank customer service rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for bank customer service rep in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What are popular job titles related to Bank Customer Service Rep jobs in Iowa?

For Bank Customer Service Rep jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Bank Customer Service Rep jobs in Iowa look for?

The top searched job categories for Bank Customer Service Rep jobs in Iowa are:

What cities in Iowa are hiring for Bank Customer Service Rep jobs?

Cities in Iowa with the most Bank Customer Service Rep job openings:

Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Service Representative PT

SNB

Sioux City, IA • On-site

$15.75 - $21.50/hr

Other

Retirement, PTO

Re-posted 15 days ago

Job description

Are you looking for a position with a company where you can make a difference?
At Security National Bank, if there is one belief we hold together as a team, it's that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life's interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we'd like you to advance your career with us at SNB.
As a Customer Service Representative (Bank Teller), you are the Bank's front-line ambassador in delivering stellar customer service. CSR's are a critical role for the Bank and represent our brand. Successful CSR's have a calm confidence, yet are outgoing and engaging. The ideal candidate for this position has a head for numbers, great organizational skills, and meticulous attention to detail. CSR's process large sums of money and multiple transactions per hour, so it's imperative they work accurately, quickly, and with a smile. Our CSR's develop lasting relationships with our customers and promote other bank services and products through referrals.
The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a "can-do" attitude who can proactively step up and offer assistance when needed. Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.
JOB DESCRIPTION:

  • Provide the highest level of service to every customer.
  • Maintain a cash drawer including taking in/giving out cash and balancing.
  • Accurate and efficient processing of transactions.
  • Receive loan, safe-deposit box and credit card payments.
  • Process cash services.
  • Redeem U.S. Savings Bonds.
  • Identify customer needs through qualifying questions and refer appropriate services, products and digital options.
Required for this position: Excellent customer service and problem resolution skills. Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.
EDUCATION AND EXPERIENCE:
  • High school diploma or equivalent
  • Cash handling experience
  • Customer service experience
  • Accuracy and meticulous attention to detail required
  • Excellent oral, written, and interpersonal communication skills
  • Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
  • Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
  • Team-oriented and the ability to work collaboratively across all levels of the organization
  • Service-oriented, polite, and respectful
  • Advanced problem-solving and analytical skills
  • Ability to take direction and instruction and follow through independently until project completion

HOURS:
Some extended business hours.
BENEFITS:
We offer a benefit package to our employees including paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
ABOUT SECURITY NATIONAL BANK:
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis - and emerge as the region's most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.
LEARN MORE:
https://www.snbonline.com/about/employment-opportunities
LOCATION:
Sioux City, IA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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