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Bank Customer Service Rep Jobs in Kansas (NOW HIRING)

Bankers' Bank of Kansas

Bank Card CSR

Wichita, KS · On-site

$15.75 - $21.50/hr

Bank Card CSR Job Summary: Responsible for providing customer service to bankers and cardholders via various contact methods, including phone, email, and mail. Hours of operation are 8:00 a.m. until ...

Bankers' Bank of Kansas

Bank Card CSR

Wichita, KS · On-site

$14.25 - $19.50/hr

Responsible for providing customer service to bankers and cardholders via various contact methods ... The requirements below are representative of the knowledge, skill/or ability required. Reasonable ...

QCHI

Customer Service Representative

Olathe, KS · On-site

$14/hr

Bank Teller * Collections You could be a great fit with our company! We offer our Customer Service Representatives : * Monthly bonus program * Steady hours, Paid Time Off, Paid Holidays BENEFITS ...

QCHI

Customer Service Representative

Olathe, KS · On-site

$15.50 - $21/hr

Bank Teller * Collections You could be a great fit with our company! We offer our Customer Service Representatives : * Monthly bonus program * Steady hours, Paid Time Off, Paid Holidays BENEFITS ...

People's Bank and Trust Co.

CSR/Teller

Nickerson, KS · On-site

$13.50 - $17.50/hr

Essential Functions CSR * Engage customers according to the bank's Benchmark Service Standards * Foster ongoing relationships that improve customer commitment * Recommend products to customers based ...

Taco John's

Customer Service Representative

Colby, KS

$10 - $14/hr

Customer Service Representative at Taco John's - $12-$14/hour , Dayside Shifts! Join Our Restaurant Customer Service Team in Colby, Kansas! Looking for a part-time job with dayside hours? Taco John ...

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Bank Customer Service Rep information

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How much do bank customer service rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for bank customer service rep in Kansas is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.65 per hour, depending on experience, location, and employer.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What are popular job titles related to Bank Customer Service Rep jobs in Kansas?

For Bank Customer Service Rep jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Bank Customer Service Rep jobs in Kansas look for?

The top searched job categories for Bank Customer Service Rep jobs in Kansas are:

Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,869 per year, or $16.8 per hour.

Bank Card CSR

Bankers' Bank of Kansas

Wichita, KS • On-site

$15.75 - $21.50/hr

Other

Posted 6 days ago

Job description

Bank Card CSR

Job Summary: Responsible for providing customer service to bankers and cardholders via various contact methods, including phone, email, and mail. Hours of operation are 8:00 a.m. until 5:00 p.m., Monday through Friday, in a normal office environment.

Duties:

  • Answer incoming calls or emails from cardholders and banks with inquiries on accounts.
  • Responsible for maintenance on customer requests such as activation of cards, credit limit increases, deceased and divorce notifications, address changes, name changes and addition of cardholders.
  • Recommends improvements and automation of processes to increase efficiency and accuracy.
  • Promote strong teamwork with regular communication within the Bank Card team, BBOK teammates, and service partners, using appropriate methods depending on audience.
  • Ensure compliance and audit requirements are met on all responsibilities assigned by adhering to payment network regulations, as well as federal rules and regulations. These regulations include but are not limited to the Truth in Lending Act, Electronic Funds Transfers Act and Gramm-Leach-Bliley Act (Financial Privacy and Safeguard Rules), Identity Theft/Red Flag Rules and Bank Secrecy Act.
  • Other Duties as assigned.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • High school diploma or equivalent
  • Excellent customer service skills with ability to act in a positive and professional manner
  • Excellent written and verbal communication skills, with ability to clearly communicate detailed information to customers, coworkers, and management
  • Ability to follow detailed procedures within defined service level timeframes
  • Strong knowledge of Microsoft Excel and Microsoft Word
  • Mathematical and analytical skills
  • Ability to use basic office equipment and tools, such as the telephone, computer, calculator, fax machine, and copy machine
  • Ability to maintain confidentiality
  • Willingness to take on projects as needed while completing daily and monthly duties
  • Team oriented

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