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Bank Customer Service Rep Jobs in Michigan (NOW HIRING)

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

Customer Service Representative A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient ...

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer ...

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer ...

THE SHELBY STATE BANK

CSR/PERSONAL BANKER

Shelby, MI · On-site

$36K - $49K/yr

Will assure customer satisfaction by representing the bank and its products and services to the customer in a courteous, professional manner. * Will provide prompt, efficient, and accurate service.

THE SHELBY STATE BANK

CSR/PERSONAL BANKER

Fruitport, MI

$35K - $48K/yr

Will assure customer satisfaction by representing the bank and its products and services to the customer in a courteous, professional manner. * Will provide prompt, efficient, and accurate service.

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Bank Customer Service Rep information

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How much do bank customer service rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for bank customer service rep in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What are popular job titles related to Bank Customer Service Rep jobs in Michigan?

For Bank Customer Service Rep jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Bank Customer Service Rep jobs in Michigan look for?

The top searched job categories for Bank Customer Service Rep jobs in Michigan are:

What cities in Michigan are hiring for Bank Customer Service Rep jobs?

Cities in Michigan with the most Bank Customer Service Rep job openings:

Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

State Savings Bank

Traverse City, MI • On-site

$16.25 - $22.25/hr

Other

Re-posted 5 days ago

Job description

Customer Service Representative

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.

Tasks

· Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.

· Issue Money Orders, Cashier's Checks, and Gift Cards.

· Balance cash drawer with minimal or no discrepancies.

· Responsibly buy and sell cash to main vault to stay within set drawer limits.

· Accurately prepare and transmit transaction ticket work.

· Identify counterfeit money.

· Cash US Savings Bonds.

· Answer telephones, file paperwork, and maintain office supplies.

· Answer basic customer inquiries regarding interest rates, service charges, and account history.

· Cross-sell bank products and services and refer customers to appropriate areas as needed.

· Follow bank policies and procedures.

· Maintain professional, business-like appearance.

· Perform other tasks requested by supervisor related to daily operations of the bank.

Requirements

· At least 18 years of age

· High school or higher education level

· Excellent customer service skills

· Strong communication skills

· Computer skills

· Cash-handling experience

· Ability to work well under pressure

· Accurate and well-organized

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