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Bank Collection Jobs (NOW HIRING)

Envolve

Assistant Community Manager

Cheyenne, WY · On-site

$21 - $23/hr

Daily recording and reporting of all bank * Collection of all NSF * Legal filing for delinquent accounts and follow-through until eviction complete under Manager's direction. * Other duties, as ...

Envolve

Assistant Community Manager

El Paso, TX · On-site

$14 - $15/hr

Daily recording and reporting of all bank * Collection of all NSF * Legal filing for delinquent accounts and follow-through until eviction complete under Manager's direction. * Other duties, assigned.

Envolve

Assistant Community Manager

Fond Du Lac, WI · On-site

$18 - $19/hr

Daily recording and reporting of all bank * Collection of all NSF * Legal filing for delinquent accounts and follow-through until eviction complete under Manager's direction. * Other duties, as ...

Envolve

Assistant Community Manager

Memphis, TN · On-site

$18 - $19/hr

Daily recording and reporting of all bank * Collection of all NSF * Legal filing for delinquent accounts and follow-through until eviction complete under Manager's direction. * Other duties, assigned.

Simmons Bank

Collection Specialist II

Little Rock, AR · On-site

$17.75 - $24/hr

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

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How much do bank collection jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for bank collection in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Bank Collection vs Debt Collector?

AspectBank CollectionDebt Collector
CredentialsOften requires basic financial knowledge, sometimes certifications in collectionsTypically requires similar certifications, with emphasis on negotiation skills
Work EnvironmentBank offices, call centers, or remoteCollections agencies, call centers, or field visits
Employer & IndustryBanking and financial institutionsThird-party collections agencies or firms
Search & Comparison IntentUnderstanding banking debt recovery rolesComparing debt recovery jobs outside banks

Bank Collection specialists focus on recovering overdue payments for banks, often working within financial institutions. Debt Collectors generally work for third-party agencies, pursuing debts from various industries. While both roles involve debt recovery, Bank Collection roles are more integrated with banking operations, whereas Debt Collectors may handle diverse accounts outside banking.

What does a bank collection specialist do at a bank?

A bank collection specialist is responsible for managing overdue accounts by contacting customers to recover unpaid loans or debts, ensuring compliance with banking regulations. They analyze account information, negotiate payment plans, and document collection efforts, often using specialized software. Strong communication skills and knowledge of debt collection laws are essential for this role.

What are common challenges faced in bank collection, and how can they be addressed?

Bank collection professionals often encounter challenges such as communicating with customers who may be experiencing financial hardship, meeting monthly collection targets, and handling sensitive situations with empathy and professionalism. To address these challenges, collectors benefit from strong negotiation and interpersonal skills, as well as thorough knowledge of relevant regulations and company policies. Regular training, supportive team structures, and clear escalation procedures also help staff manage difficult cases and maintain a positive work environment.

What skills and qualifications are needed for a bank collection?

To thrive as a Bank Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a background in finance or customer service. Familiarity with collection management software, CRM systems, and relevant certifications in collections or financial services are often required. Outstanding communication, resilience, and problem-solving abilities help agents effectively interact with clients and manage difficult conversations. These skills are crucial to recovering debts efficiently while maintaining regulatory compliance and positive customer relationships.

What is a bank collection?

Bank collection jobs involve contacting customers who have overdue payments on loans, credit cards, or other financial products. The main responsibility is to recover outstanding debts while maintaining professionalism and adhering to legal and regulatory guidelines. Bank collection agents communicate with customers by phone, email, or mail to negotiate payment arrangements, provide information about account status, and sometimes recommend solutions for debt repayment. These roles require strong communication, negotiation, and problem-solving skills.
More about Bank Collection jobs

What states have the most Bank Collection jobs?

States with the most job openings for Bank Collection jobs include:

What job categories do people searching Bank Collection jobs look for?

The top searched job categories for Bank Collection jobs are:

Bank Collection jobs near you
Infographic showing various Bank Collection job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,672 per year, or $20 per hour.

Collection Specialist II - Mortgage

Trustmark Bank

Ridgeland, MS • On-site

$16 - $21.75/hr

Full-time

Re-posted 21 days ago

Trustmark National Bank rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

Overview

The responsibilities of this job include maintaining an effective collections effort on an assigned group of mortgage loans resulting in fewer delinquent loans, minimizing losses following investor guidelines and departmental procedures. This position may be a front end or back end mortgage loan collector depending on business needs.

Responsibilities
  • Perform collection activities on simple to moderately complex mortgage loans with moderate supervision.
  • Conduct inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection efforts on the system of record.
  • Negotiate payment terms for delinquent accounts and accurately documenting transactions on the loans following departmental procedures.
  • Assist with difficult collection problems such as payment disputes, alternative payment arrangements and loss mitigation options.
  • Identify problematic accounts/loans, escalate concerns to management and contribute to determining appropriate actions.
  • Conduct skip tracing and work other specialty queues as assigned.
  • Associates are expected to perform all additional duties as assigned.
Qualifications
  • High School Diploma or GED
  • 2 years of collections experience
  • OR
  • 2 years of customer service experience in a financial institution.
  • Knowledgeable and understands collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure and other consumer credit laws affecting collection of debt
  • General knowledge of the lending process from point of application to note documentation
  • Familiarity with credit bureau information and other sources of consumer reporting
  • Strong communication and interpersonal skills
  • Effective organizational and analytical skills
  • Sound judgment and decision-making skills
  • Strong negotiating and collaboration skills
  • Strong PC skills
  • Associate degree preferred

Physical Requirements & Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site.  Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank.  No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Employment Type: FULL_TIME

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