Back Office Jobs in Rochester, NY (NOW HIRING)

Are you looking to make a real difference in the lives of others, using cutting-edge medical technology in an empowering and supportive work environment? Join our growing and well respected community health system and enjoy competitive pay, high patient and staff satisfaction levels, excellent infection control support and compliance, and a very supportive, friendly environment.

Schedule: Full time, days.

*May need to travel on occasion to other practices in the Finger Lakes region (25 minute radius of the hospital) to fill in.

Pay Range: $19.64 - $24.50, based on experience.

Benefits:

• Health, dental, vision insurance
• Tuition reimbursement up to $6000/year
• Contribution and match on Retirement Plan
• Four weeks paid time off
• Access to Success coaches
• Free parking

Company Culture: Thompson Health has a culture of empowerment. At Thompson, interdisciplinary teams come together to improve care, your suggestions are welcomed and your ideas are part of the solution. Three of our executives have an RN background so we understand the importance of the patient experience! 

• Focus on CARES values: Commitment, Action, Respect, Excellence, and Service
• Focus on Employee Wellness: Biometric screenings, Wellness programs, Onsite gym, Zen Room, Community Shared Agriculture program, Access to Success Coach
• Staff Recognition platforms: Shining Stars, CARESCount website

Main Function: The Medical Office Assistant (MOA) participates in the multi-disciplinary process of providing care and service to patients and their families via selected clinical tasks. Clinical tasks will be performed within the scope of practice consistent with NYS Education Department rules and regulations. 

These tasks include but are not limited to:

• Supplies inventory, stocking and ordering, rooming patients, taking vitals, performing phlebotomy and EKGs, specimen collection, medical record documentation, chart preparations, point of care testing (POCT) and otherwise assisting providers with exams and minor surgical procedures.
• Actively supports physicians & nurses & be an enthusiastic participant in departmental meetings & actively identify ways to improve processes & service to patients. 
• Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally.
• Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public. 
• Actively guards the confidentiality of sensitive info including but not limited to the patients, staff and the health system.

Required Job Specific Competencies:

• Makes every effort to satisfy the needs of patients and families in a patient-centered, friendly manner.
• Demonstrates the ability to develop and maintain a collaborative working relationship with patients, families, coworkers and medical staff, management and other health system departments.
• Demonstrates skill in provision of care appropriate to the age of those patients served in a primary or specialty care office setting.
• Demonstrates knowledge and principles of growth and development over a life span. 
• Exhibits time management, keyboarding, and multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level.
• Can work independently to complete job assignments but also acts as a supportive, engaged participate in team based work and meetings.
• Ensures all Hospital, State, Federal and other regulatory requirements are met as per his/her job function.
• Remains current with certification requirements if certified
• He/she is flexible and willing to travel to other practices upon management request.
• Actively guards the confidentiality of sensitive information. 
• Has attention to detail to avoid mistakes.

Qualifications:

• High School Diploma or equivalent required.
• BLS certification required.
• Graduate of an approved program for certification of Medical Office Assistants preferred.
• Phlebotomy skills preferred or willingness to attain once employed.
• MOA experience preferred.
• EMR experience preferred.
• CMOA certification preferred

Pay Range: $19.64 - $24.50

Starting Pay: Based on Experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply