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Azure Managed Services In Jobs (NOW HIRING)

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

Azure managed services and escalated workload support Lunavi Cloud Platform (LCP): * Platform ... Reduction in unassigned tickets and backlog * Improved ticket routing accuracy * Improved SLA ...

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

Azure managed services and escalated workload support Lunavi Cloud Platform (LCP): * Platform ... Reduction in unassigned tickets and backlog * Improved ticket routing accuracy * Improved SLA ...

Deloitte

Managed Services Engineer III

Louisville, KY · Hybrid

... service delivery. Work you'll do/Responsibilities We are looking for an experienced Azure ... Build and manage data lakes and data warehouses in Azure. * Implement data quality checks and ...

Kynite

Azure Platform Lead/ Architect

OR · On-site +1

$59.50 - $77.50/hr

... in the disciplines of: Blockchain, Cloud Services, Big Data & Analytics, Artificial Intelligence ... Augmentation and Managed Services * We are BigData Experts * We are Cloud Experts * We are ...

SAIC

Database Engineer

Washington, DC

Install and configure Microsoft SQL Server instances and tools (SSMS, SSRS, SSIS, SSAS). * Set up ... in SQL Cluster, Always-On Cluster, On-premises to Azure Migration. * Experience with Azure Managed ...

Vaco LLC

Cloud Engineer (Managed Services)

Addison, TX · Remote

$54 - $72/hr

... in IT Infrastructure / Cloud Operations / Systems Administration / Managed Services Support Cloud Platform Operations (hands-on) - Supporting Major Cloud Platforms (Azure / AWS / OCI / GCP) | Strong ...

RELIAS

Managed Services Consultant

Morrisville, NC · Hybrid

Our platform employs assessments to reveal specific gaps in skills and addresses them with ... Own the end-to-end delivery and performance of assigned managed services across a portfolio of ...

CYNET SYSTEMS

Senior Azure Cloud Architect

Richmond, VA · On-site

$75 - $80/hr

Ability to configure Azure services in alignment with organizational objectives. * Willingness to sign a Non-Disclosure Agreement (NDA). Experience: * Hands-on configuration and management of Azure ...

Lorven technologies

Azure Solution Architect

Washington, DC · On-site

$72 - $93.75/hr

In-depth knowledge of Azure compute services (VMs, Azure Web-Apps, App Services, Logic Apps Azure ... Familiarity with orchestration tools (Azure Resource Manager, Terraform, etc.). * Understanding of ...

Prosource

Managed Services Specialist

Blue Ash, OH · On-site

$45K - $85K/yr

Vitis Technologies succeeds in this through our customer-first approach. Major Goals and Responsibilities: Work sales pipeline for new sales: qualify, present, propose and close managed services ...

Prosource

Managed Services Specialist

Blue Ash, OH · On-site

$45K - $85K/yr

Vitis Technologies succeeds in this through our customer-first approach. Major Goals and Responsibilities: Work sales pipeline for new sales: qualify, present, propose and close managed services ...

Apex Informatics

Data Architect

Tallahassee, FL · On-site

$60.50 - $78/hr

... and other Azure data services. * Managing Dedicated SQL Pools: Efficiently manage and optimize Dedicated SQL Pools in Synapse to handle large-scale data warehousing and analytics workloads.

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How much do azure managed services in jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for azure managed services in in the United States is $58.40, according to ZipRecruiter salary data. Most workers in this role earn between $52.88 and $65.62 per hour, depending on experience, location, and employer.

What is the difference between Azure Managed Services In vs Azure Cloud Engineer?

AspectAzure Managed Services InAzure Cloud Engineer
CertificationsAzure Administrator, Azure Solutions ArchitectAzure Administrator, Azure Solutions Architect, Azure Developer
Work EnvironmentManaged service providers, IT support teams, cloud service providersIn-house IT teams, cloud consulting firms, tech companies
Employer & Industry UsageService providers, MSPs, cloud vendorsTech companies, enterprises, consulting firms
Primary FocusManaging, monitoring, and supporting Azure environments for clientsDesigning, implementing, and maintaining Azure cloud solutions

Azure Managed Services In professionals focus on managing and supporting Azure environments for clients, often working within service providers or MSPs. In contrast, Azure Cloud Engineers design and implement Azure solutions, typically within organizations or consulting firms. While both roles require Azure certifications, their daily tasks and work environments differ significantly.

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What cities are hiring for Azure Managed Services In jobs? Cities with the most Azure Managed Services In job openings:
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Azure Managed Services In jobs near you
Infographic showing various Azure Managed Services In job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 78% Physical, 8% Hybrid, and 14% Remote job distribution, with an average salary of $121,476 per year, or $58.4 per hour.
Service Desk Manager

Service Desk Manager

Lunavi

Cheyenne, WY • On-site

Full-time

Posted 14 days ago

Job description

Job Type
Full-time
Description
The Service Desk Manager is responsible for the operational performance of the 24x7 Service Desk, ensuring efficient ticket intake, triage, routing, and resolution of Tier I and defined Tier II support. This role is accountable for queue health, SLA performance, alert response, and customer experience, while partnering with Managed Services Engineering (MSE), Critical Infrastructure Operations (CI-Ops), and Lunavi Cloud Platform (LCP) teams for escalation and resolution.
The Service Desk Manager ensures that support operations are consistent, scalable, and aligned to service delivery standards across all managed services.
This position reports to the Director of Managed Services and Engineering.
**Relocation may be eligible for the right candidate.
Service Ownership Alignment
Service Desk:
  • Ticket intake, triage, and routing
  • Alert response and initial investigation
  • Tier I and defined Tier II resolution

Managed Services Engineering (MSE):
  • Azure managed services and escalated workload support

Lunavi Cloud Platform (LCP):
  • Platform infrastructure (VMware, storage, etc.)

Critical Infrastructure Operations (CI-Ops):
  • Datacenter activities

Primary Role and Responsibilities
Operational Leadership:
  • Provide daily leadership and direction for 24x7 Service Desk operations
  • Manage staffing, scheduling, and workload distribution across all shifts
  • Ensure consistent execution of support processes and standards

Queue & Ticket Management (CRITICAL FUNCTION):
  • Own overall queue health, including:
  • Unassigned tickets
  • Ticket backlog and aging
  • Routing accuracy and ticket classification
  • Ensure proper ticket ownership, updates, and closure quality
  • Establish and enforce first-response standards

Alert & Monitoring Operations:
  • Own Service Desk response to monitoring and alerting systems
  • Ensure alerts are: Triaged and validated, and resolved or escalated appropriately
  • Partner with MSE, CI-Ops and LCP to reduce alert noise and improve signal quality

Escalation & Cross-Team Coordination:
  • Ensure proper escalation discipline between Service Desk, MSE, CI-Ops, and LCP
  • Identify recurring issues and escalate trends for resolution
  • Collaborate with engineering teams to improve service delivery workflows

Process & Continuous Improvement:
  • Develop and maintain runbooks, workflows, and documentation
  • Identify opportunities to reduce manual work and improve efficiency
  • Drive standardization across support processes

Training & Team Development:
  • Develop onboarding and training programs for Service Desk staff
  • Ensure team members are trained on tools, processes, and runbooks
  • Create development plans aligned to career growth (Sys Admin ? Engineer)

Performance Management & Reporting:
  • Establish and maintain operational KPIs, including: SLA adherence; first response time; ticket backlog and aging; routing accuracy; alert volume and repeat incidents
  • Provide regular reporting to leadership with insights and improvement recommendations
  • Manage performance reviews, coaching, hiring, and disciplinary actions

Customer Experience:
  • Ensure high-quality communication and customer updates
  • Drive consistent service delivery aligned to SLA expectations
  • Promote a customer-first culture across the Service Desk

Requirements
  • 3-7 years of experience in Service Desk, NOC, or IT support operations
  • 2+ years of leadership or team management experience
  • Experience managing 24x7 support environments
  • Strong understanding of ticket-based support operations and SLA management
  • Experience with ticketing systems (Autotask preferred)
  • Familiarity with ITIL or service management frameworks
  • Strong communication, leadership, and organizational skills

Preferred Skills
  • Experience supporting cloud environments (Azure preferred)
  • Familiarity with monitoring and alerting platforms
  • Experience supporting Windows Server environments
  • Exposure to networking and infrastructure concepts
  • ITIL certification or equivalent experience

Success Metrics
Success in this role will be measured by:
  • Reduction in unassigned tickets and backlog
  • Improved ticket routing accuracy
  • Improved SLA adherence and response times
  • Reduction in repeat alerts and ticket noise
  • Increased ticket ownership and resolution quality
  • Improved customer satisfaction

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