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Avaya Telecommunications Jobs (NOW HIRING)

Greenberg Traurig LLP

Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies ... Creates a multi-year telecommunications roadmap aligned with firm objectives * Leads assessment and ...

360 IT Professionals

Avaya Administrator

Lansing, MI

... telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy ... Qualifications Avaya System Administration (Moves, Adds, Changes) experience Avaya Call Management ...

Stem Xpert

Avaya-CM

Fishers, IN · On-site

Company Description Experience with Avaya CM administration, configuration. Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration. Hardware Analysis and ...

Metabyte Inc

Avaya Manager

Providence, RI · On-site

Avaya Manager Location: Providence RI Full Time TechnicalEscalation Manager for Avaya unified Communications * Over 10+ years of IT experience * Over 4+ years of experience with Avaya products * Very ...

Metabyte Inc

Avaya Manager

Providence, RI · On-site

Avaya Manager Location: Providence RI Full Time TechnicalEscalation Manager for Avaya unified Communications * Over 10+ years of IT experience * Over 4+ years of experience with Avaya products * Very ...

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Avaya Telecommunications information

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$36.5K

$79.5K

$115.5K

How much do avaya telecommunications jobs pay per year?

As of Aug 19, 2026, the average yearly pay for avaya telecommunications in the United States is $79,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,000.00 per year, depending on experience, location, and employer.

What is an Avaya Telecommunications?

An Avaya Telecommunications job involves working with Avaya systems, which provide communication solutions like VoIP, contact centers, and unified communications. Professionals in this role typically install, configure, maintain, and troubleshoot Avaya products for businesses. They may also provide technical support, optimize network performance, and ensure seamless communication operations. Expertise in Avaya software, hardware, and protocols is essential for success in this position.

What does an Avaya Telecommunications professional do?

Professionals in Avaya Telecommunications roles typically handle tasks such as configuring and maintaining Avaya phone systems, troubleshooting technical issues, managing user accounts, and performing routine system upgrades. They often work closely with IT teams and end users to ensure optimal system performance and address any service disruptions promptly. Additionally, they may be responsible for documenting configurations, training staff on new features, and implementing network security measures. These responsibilities ensure seamless communication within an organization and support overall business operations.

What skills and qualifications are needed for an Avaya Telecommunications professional?

To excel in an Avaya Telecommunications role, you need a solid background in voice and data networking, telecommunications systems, and troubleshooting, often supported by degrees in IT or related fields. Familiarity with Avaya platforms (such as Aura, Communication Manager, and IP Office), along with certifications like Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS), are highly valuable. Strong problem-solving abilities, effective communication, and the ability to work well both independently and in a team are important soft skills. These qualifications and personal attributes are critical to efficiently support, configure, and maintain complex Avaya communication solutions in dynamic business environments.

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Avaya Telecommunications jobs near you
Infographic showing various Avaya Telecommunications job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $79,470 per year, or $38.2 per hour.

Engineer - Telecommunications

The Rockridge Group

Las Vegas, NV • Hybrid

Full-time

Re-posted 11 days ago

Job description

TITLE: TELECOMM ENGINEER
LOCATION: LAS VEGAS
DURATION: 3+ months (possibility to be extended – based on need)
Job Summary:
We are seeking a skilled and experienced Telecomm Engineer (1 FTE, up to 40hrs per week) to handle daily ticket management and problem triage within our organization. The selected individual or firm will be responsible for ensuring that all telecommunication-related issues are promptly addressed, accurately diagnosed, and efficiently resolved. This role is critical in maintaining the operational integrity and reliability of our telecommunication systems. Position is required to be onsite in Las Vegas, NV. Some remote work to support Boyd sites in other states with Carriers or local PBX tickets (MACDs) as needed.
Scope of Work
1. Ticket Management
  • Review, prioritize, and manage daily tickets related to telecommunication issues.
  • Ensure timely acknowledgment and response to all incoming tickets.
  • Document all actions taken and resolutions provided in the ticketing system.
  • Service Now and Preferred
2. Problem Triage
  • Analyze and triage problems to determine the root cause of telecommunication issues.
  • Collaborate with relevant teams to gather necessary information for accurate diagnosis.
  • Categorize issues based on severity and impact on operations.
3. Issue Resolution
  • Develop and implement effective solutions for identified telecommunication problems.
  • Escalate complex issues to higher-level support or external vendors when necessary.
  • Verify resolution and confirm problem closure with stakeholders.
4. Reporting and Documentation
  • Maintain detailed records of all activities, resolutions, and communications.
  • Generate regular reports on ticket status, trends, and recurring issues.
  • Provide recommendations for improving telecommunication processes and reducing recurring problems.
5. Communication and Collaboration
  • Communicate effectively with internal teams, management, and external vendors.
  • Participate in regular meetings to discuss ticket trends, system performance, and improvement strategies.
  • Provide training and support to staff on telecommunication systems and best practices.
Qualifications
  • Two (2+) years of professional experience
  • Proven experience as a Telecomm Engineer or in a similar role.
  • Strong knowledge of telecommunication systems, networks, and protocols.
  • Proficiency in using ticketing systems and diagnostic tools. (Service Now and Preferred)
  • Preferred knowledgeable and experienced telecom tech with experience NEC, Mitel, Avaya, Percipia)
  • Priorities for body of knowledge:
    • Mitel - Top
    • Avaya - 2nd
    • Percipia - 3rd
    • NEC - 4th