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Automotive Service Manager Jobs in Silver Spring, MD

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Automotive Service Manager information

See Silver Spring, MD salary details

$32.6K

$78.3K

$149.4K

How much do automotive service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for automotive service manager in Silver Spring, MD is $78,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $83,700.00 per year, depending on experience, location, and employer.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.
More about Automotive Service Manager jobs
What are the most commonly searched types of Automotive Service jobs in Silver Spring, MD? The most popular types of Automotive Service jobs in Silver Spring, MD are:
What are popular job titles related to Automotive Service Manager jobs in Silver Spring, MD? For Automotive Service Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Automotive Service Manager jobs in Silver Spring, MD look for? The top searched job categories for Automotive Service Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Automotive Service Manager jobs? Cities near Silver Spring, MD with the most Automotive Service Manager job openings:
Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 99% Full Time, and 1% Nights. Highlights an 100% In-person job distribution, with an average salary of $78,304 per year, or $37.6 per hour.

MAZDA Automotive Service Technician

Passport Auto Group

Suitland, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

MAZDA Automotive Service Technicians
" Call me now to see if I can pay you more". Dave Myers 301-702-6432
Mazda tech needed: Rare Opportunity
Wage/Salary Compensation Information:
Automotive Technician 20 per flat rate hour up to 45 per flat rate hour potential
State of the Art Ultra Clean Air- Conditioned Shop, Modern equipment and built in tool boxes
Large & Loyal Customer Base =plenty of work.
5 Day work schedule with NO Sundays and Flexible Schedules.
Full Time Positions at Passport Automotive group are eligible for the following benefits:
Health Insurance Single, Single plus one and Family.
Dental Insurance Single, Single plus one and Family.
Vision Insurance Single, Single plus one and Family.
PTO (Paid Time Off) in accordance with company policy
Holidays in accordance with company policy
401k Plan
Disability Insurance in accordance with company policy.
Career Advancement Opportunities within Passport; Example - Team leader, Shop foreman, Service manager
Come Join Team Passport Auto group: one of the largest and most successful privately held automotive groups in the DC area where We value each team members and treat you like family.

Apply