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Automotive Service Manager Jobs in Rio Rancho, NM

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Automotive Service Manager information

See Rio Rancho, NM salary details

$28.4K

$68.3K

$130.3K

How much do automotive service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for automotive service manager in Rio Rancho, NM is $68,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $73,100.00 per year, depending on experience, location, and employer.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.
More about Automotive Service Manager jobs
What job categories do people searching Automotive Service Manager jobs in Rio Rancho, NM look for? The top searched job categories for Automotive Service Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Automotive Service Manager jobs? Cities near Rio Rancho, NM with the most Automotive Service Manager job openings:
Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $68,315 per year, or $32.8 per hour.

Service Advisor Automotive

By The Book Diesel & Auto Repa

Albuquerque, NM • On-site

$55K - $100K/yr

Full-time

Retirement, PTO

Re-posted 29 days ago

Job description

Job Summary
We are seeking a dynamic and customer-focused Service Advisor / Writer to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs. Your energetic approach will ensure a positive experience by accurately assessing vehicle needs, communicating effectively with customers, and coordinating with technicians to deliver exceptional service. This position offers an exciting opportunity to utilize your automotive knowledge, sales skills, and passion for helping customers keep their vehicles running smoothly. You will play a key role in driving customer satisfaction, fostering loyalty, and supporting the overall success of our auto and diesel repair business.

Duties

  • Greet customers warmly and professionally, establishing trust and rapport from the first interaction
  • Listen carefully to customer concerns and accurately document vehicle issues and service requests
  • Provide detailed estimates for repairs such as oil changes, brake repairs, transmissions, alignments, suspension work, diesel engine repairs, shocks & struts, auto engine repairs, and general auto repairs
  • Upsell additional services or maintenance based on vehicle diagnostics and mechanical knowledge to enhance customer value and overall repair shop revenue
  • Coordinate with service technicians to prioritize repairs and ensure timely completion of work
  • Maintain clear communication with customers throughout the service process, explaining repair procedures and costs transparently
  • Handle cash transactions accurately while managing service write-up documentation and repair orders
  • Leverage customer service experience and automotive diagnostics skills to recommend appropriate solutions for vehicle maintenance or repair needs
  • Stay informed about current automotive repair techniques, parts availability, and industry standards to provide expert guidance
  • Promote automotive sales opportunities when appropriate by understanding customer needs and vehicle features

Qualifications

  • Experience working in a dealership environment or auto service management role
  • Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures
  • Familiarity with auto estimating software and auto repair processes
  • Excellent customer service skills with a positive attitude and active listening ability
  • Ability to upsell services confidently while maintaining integrity and transparency
  • Knowledge of various automotive systems including transmissions, oil change procedures, alignment, suspension, tire service, diesel engines, shocks & struts, brake repair, air brake systems, and general auto repairs
  • Competence in cash handling and administrative tasks related to service writing
  • Sales-oriented mindset with a passion for automobiles and helping customers maintain their vehicles’ performance

Join our team as a Service Advisor / Writer if you’re energized by delivering outstanding customer experiences while applying your automotive expertise. We value proactive individuals who thrive in a fast-paced environment dedicated to excellence in automotive care!