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Automotive Service Advisor Jobs in Rochester, MN

Mosaic Ford Zumbrota

Assistant Manager

Zumbrota, MN · On-site

Previous experience in automotive service (advisor, dispatcher, or management role preferred) * Strong leadership, communication, and problem-solving skills * Ability to multitask and prioritize in a ...

Mosaic Ford Zumbrota

Assistant Manager

Zumbrota, MN · On-site

Previous experience in automotive service (advisor, dispatcher, or management role preferred) * Strong leadership, communication, and problem-solving skills * Ability to multitask and prioritize in a ...

Warby Parker

Advisor - Apache Mall

Rochester, MN

New Store Opening Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the ... Delight customers through nothing-but-wonderful service * Demonstrate unparalleled product ...

Warby Parker

Advisor - Apache Mall

Rochester, MN · On-site

New Store Opening Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the ... Delight customers through nothing-but-wonderful service * Demonstrate unparalleled product ...

Mosaic Ford Zumbrota

Quick Lane Technician

Zumbrota, MN · On-site

Communicate findings and recommendations clearly with service advisors * Follow all safety procedures and manufacturer guidelines Qualifications: * Previous automotive service experience preferred ...

Mosaic Ford Zumbrota

Quick Lane Technician

Zumbrota, MN · On-site

Communicate findings and recommendations clearly with service advisors * Follow all safety procedures and manufacturer guidelines Qualifications: * Previous automotive service experience preferred ...

Mosaic Ford Zumbrota

Service Technician

Zumbrota, MN · On-site

Diagnoses, maintains, and repairs vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning * Communicates directly with the Service Advisor ...

Mosaic Ford Zumbrota

Service Technician

Zumbrota, MN · On-site

Diagnoses, maintains, and repairs vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning * Communicates directly with the Service Advisor ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Rochester, MN

Automotive Service Advisor information

See Rochester, MN salary details

$12

$26

$46

How much do automotive service advisor jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for automotive service advisor in Rochester, MN is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are popular job titles related to Automotive Service Advisor jobs in Rochester, MN? For Automotive Service Advisor jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Rochester, MN look for? The top searched job categories for Automotive Service Advisor jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Automotive Service Advisor jobs? Cities near Rochester, MN with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Rochester, MN as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,831 per year, or $26.4 per hour.

Assistant Manager

Mosaic Ford Zumbrota

Zumbrota, MN • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Position Summary
We are seeking a driven and detail-oriented Assistant Service Manager to support daily operations within our service department. This role plays a critical part in delivering an exceptional customer experience, ensuring efficient workflow, and supporting the service team in achieving performance goals.
The ideal candidate is a proactive leader who thrives in a fast-paced environment, demonstrates strong accountability, and is committed to continuous improvement and team development.
Key Responsibilities
  • Assist the Service Manager in overseeing daily service department operations
  • Support scheduling, dispatching, and workflow to maximize efficiency and productivity
  • Ensure a high level of customer satisfaction by addressing concerns promptly and professionally
  • Monitor repair orders for accuracy, completeness, and timely processing
  • Coach and support service advisors and technicians to meet performance expectations
  • Help manage department metrics, including labor sales, efficiency, and customer retention
  • Maintain compliance with company policies, manufacturer standards, and safety regulations
  • Step in to manage operations in the absence of the Service Manager
Qualifications
  • Previous experience in automotive service (advisor, dispatcher, or management role preferred)
  • Strong leadership, communication, and problem-solving skills
  • Ability to multitask and prioritize in a fast-paced environment
  • High level of accountability and attention to detail
  • Proficiency with dealership management systems (CDK experience a plus)
  • Valid driver's license and clean driving record
What We Offer
  • Competitive compensation (salary + performance incentives)
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Ongoing training and professional development
  • Opportunities for career advancement within a growing organization
Why Join Us?
At Mosaic Auto Group, we believe strong leadership, accountability, and teamwork drive success. This is an opportunity to grow your career while making a direct impact on team performance, customer satisfaction, and overall dealership success.

Apply