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Automotive Service Advisor Jobs in Rochester, MN

Mosaic Ford Zumbrota

Service Advisor

Zumbrota, MN

Knowledge of automobiles * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Mosaic Ford Zumbrota

Service Advisor

Zumbrota, MN · On-site

Knowledge of automobiles * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Mosaic Ford Zumbrota

Service Advisor

Zumbrota, MN · On-site

Knowledge of automobiles * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Fleet Farm

Auto Service Advisor

Rochester, MN · On-site

If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you! The Auto Service Advisor ...

Camping World Holdings, Inc.

Service Advisor

Oronoco, MN · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Camping World

Service Advisor

Oronoco, MN

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Rochester, MN

Automotive Service Advisor information

See Rochester, MN salary details

$12

$26

$46

How much do automotive service advisor jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for automotive service advisor in Rochester, MN is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are popular job titles related to Automotive Service Advisor jobs in Rochester, MN? For Automotive Service Advisor jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Rochester, MN look for? The top searched job categories for Automotive Service Advisor jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Automotive Service Advisor jobs? Cities near Rochester, MN with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Rochester, MN as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,831 per year, or $26.4 per hour.

Automotive Service Advisor

Mercedes-Benz of Rochester

Rochester, MN

$60K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Mercedes-Benz of Rochester, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!  

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. 

What We Offer:

  • Potential pay range of $60,000-$80,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.  
  • Family Owned and Operated – 90+ years in business! 
  • Medical, Dental, Vision Insurance, 401k 
  • Paid Vacation and Sick Time 
  • Paid Training 
  • Discounts on products, services, and vehicles 
  • Fantastic Growth Opportunities 

Job Responsibilities:

  • Work with customers to ensure we meet and address all vehicle maintenance needs
  • Write repair orders for customers with full transparency of cost and time estimates
  • Provide exceptional and timely communication-keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers.
  • Utilize cutting edge Fixed Operations Technology

Job Requirements:

  • Exceptional Customer Service Skills
  • Tech Savvy- able to learn and utilize technology
  • Previous Automotive Service Advisor Experience is a plus but not required
  • Willingness to undergo a background check in accordance with local law/regulations 
  • 18+ years of age or older to comply with the company driving policy 


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws 

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