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Automotive Service Advisor Jobs in Rochester, MN

Fleet Farm

Auto Service Advisor

Rochester, MN · On-site

If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you! The Auto Service Advisor ...

Tom Kadlec Kia

Service Advisor

Rochester, MN · On-site

$60K - $90K/yr

Service Advisor Tom Kadlec Kia | Rochester, MN Earn $60,000-$90,000+ per year We're hiring a Service Advisor to join our busy, growing service team. If you enjoy helping customers and want to work in ...

Tom Kadlec Kia

Service Advisor

Rochester, MN · On-site

$60K - $90K/yr

Service Advisor Tom Kadlec Kia | Rochester, MN Earn $60,000-$90,000+ per year We're hiring a Service Advisor to join our busy, growing service team. If you enjoy helping customers and want to work in ...

Tom Kadlec Kia

Service Advisor

Rochester, MN · On-site

$60K - $90K/yr

Service Advisor Tom Kadlec Kia | Rochester, MN Earn $60,000-$90,000+ per year We're hiring a Service Advisor to join our busy, growing service team. If you enjoy helping customers and want to work in ...

Tom Kadlec Kia

Service Advisor

Rochester, MN

$60K - $90K/yr

Service Advisor Tom Kadlec Kia | Rochester, MN Earn $60,000-$90,000+ per year We're hiring a Service Advisor to join our busy, growing service team. If you enjoy helping customers and want to work in ...

Camping World

Service Advisor

Oronoco, MN

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Camping World Holdings, Inc.

Service Advisor

Oronoco, MN · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Rochester, MN

Automotive Service Advisor information

See Rochester, MN salary details

$12

$26

$46

How much do automotive service advisor jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for automotive service advisor in Rochester, MN is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications such as ASE certification can enhance job prospects.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics, as their role focuses on customer communication, estimating repairs, and selling services. Mechanics usually earn hourly wages or flat rates based on the work performed, while service advisors' compensation often includes bonuses for sales and customer satisfaction.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales and customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires strong communication skills, technical knowledge of vehicle systems, and the ability to explain repairs to customers. The role involves managing customer relationships, understanding repair orders, and working in a fast-paced environment, which can be challenging but manageable with proper training and experience.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are popular job titles related to Automotive Service Advisor jobs in Rochester, MN? For Automotive Service Advisor jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Rochester, MN look for? The top searched job categories for Automotive Service Advisor jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Automotive Service Advisor jobs? Cities near Rochester, MN with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Rochester, MN as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,831 per year, or $26.4 per hour.
Auto Service Advisor

Auto Service Advisor

Fleet Farm

Rochester, MN • On-site

Part-time

Posted 7 days ago

Fleet Farm rating

5.3

Company rating: 5.3 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

549th of 727 rated retailers

Job description

If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you!
The Auto Service Advisor works with customers to determine their vehicle needs and services requested, verifies warranty coverage, develops estimates, creates repair orders, and maintains excellent customer service experience.
Job duties:
  • Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
  • Schedule service appointments for customers.
  • Establish a working knowledge of Fleet Farm's entire line of tires, parts and accessories.
  • Promote and sell automotive products and services that meet customer needs.
  • Develop service estimates by costing materials, supplies and labor, and calculating customer's payment.
  • Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
  • Assist customers with all questions and handle all customer issues. Always provide superior customer service.
  • Assist in preparations for events and promotions.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
  • Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Job Requirements and Education:
  • High School Diploma or GED preferred.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
  • Ability to lift up to 50 lbs.
  • 16 years of age with a valid driver's license.
  • Previous experience in a customer-focused role.
  • Previous experience in an auto service/mechanical setting preferred.
  • Demonstrated ability to learn basic mechanical tasks.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Fleet Farm employees say

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About Fleet Farm

Sourced by ZipRecruiter

Fleet Farm, headquartered in Appleton, Wisconsin, is a retail chain catering to life in the North Central United States. The company was founded by Stewart Mills Sr. and his sons, Stewart Jr. and Henry, in 1955. Introducing a one-stop comprehensive “fleet pricing” model, the company has since grown into over 40 locations across several states, becoming an iconic brand in the region. Fleet Farm operates within the retail industry, offering a comprehensive range of products and services that cater to customers' needs outdoor gear, farming and pet supplies, home improvement tools, automotive goods, hunting and fishing equipment, and even snacks and clothing.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Appleton, WI, US

Year founded

1955

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