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Automotive Customer Relationship Management Jobs

Practice Builders

CRM

The CRM executes the established scope of plan, delivering solutions to the client within the determined project SLA. Responsible for coordinating timeline and all resources internally to achieve ...

CDK

New Business Sales - Automotive CRM

Houston, TX · On-site

$85K/yr

Grows new market share through conquest sales, selling our CRM to automotive dealerships. Works in conjunction with channel partners to increase sales opportunities in CDK Strategic Products.

CDK

New Business Sales - Automotive CRM

Dallas, TX · On-site

$85K/yr

Grows new market share through conquest sales, selling our CRM to automotive dealerships. Works in conjunction with channel partners to increase sales opportunities in CDK Strategic Products.

CDK

New Business Sales - Automotive CRM

Tulsa, OK

$85K/yr

Grows new market share through conquest sales, selling our CRM to automotive dealerships. Works in conjunction with channel partners to increase sales opportunities in CDK Strategic Products.

Ten Group

CRM Manager

Las Vegas, NV · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Ten Group

CRM Manager

Las Vegas, NV · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Vantage Recruiting

CRM Manager

Houston, TX · On-site

Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...

CIG COMPANIES SERVICES

CRM Manager

Orlando, FL

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience. This role goes far beyond system administration.

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All JobsAutomotive Customer Relationship Management Jobs

Automotive Customer Relationship Management information

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How much do automotive customer relationship management jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for automotive customer relationship management in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

Is being an RM a stressful job?

As an Automotive Customer Relationship Management (CRM) professional, the job can be stressful due to managing customer expectations, handling complaints, and meeting sales or service targets. The role often requires strong communication skills, multitasking, and working under deadlines, which can contribute to stress levels.

What is the difference between Automotive Customer Relationship Management vs Automotive Sales Associate?

AspectAutomotive Customer Relationship ManagementAutomotive Sales Associate
Primary FocusManaging customer relationships, retention, and satisfactionSelling vehicles and meeting sales targets
Required SkillsCustomer service, CRM software proficiency, communicationProduct knowledge, sales techniques, negotiation
Work EnvironmentOffice-based, dealership CRM systems, customer follow-upShowroom, dealership floor, direct customer interaction
CertificationsCRM training, customer service certificationsSales certifications, product training

Automotive Customer Relationship Management focuses on building and maintaining long-term customer relationships through CRM systems and service, while Automotive Sales Associates primarily focus on selling vehicles and achieving sales goals. Both roles are essential in the automotive industry but serve different functions within the dealership environment.

What does a customer relations manager do at a car dealership?

A customer relations manager at a car dealership oversees customer interactions to ensure satisfaction, handles complaints, and builds long-term relationships to promote loyalty. They often coordinate with sales, service, and marketing teams, and may use customer management software to track interactions and preferences.

What is the highest paid position at a car dealership?

The highest paid position at a car dealership is typically the General Manager or Dealer Principal, who oversees all operations and profits. These roles often earn six-figure salaries, with additional bonuses based on dealership performance, and require strong leadership, sales, and management skills.

What is the role of CRM in the automotive industry?

In automotive customer relationship management (CRM), the role involves managing customer data, tracking interactions, and supporting sales and service processes to enhance customer satisfaction and loyalty. CRM tools help automotive professionals analyze customer behavior, personalize communication, and improve retention strategies, often using software like Salesforce or HubSpot. Effective CRM skills are essential for building long-term customer relationships in the industry.
More about Automotive Customer Relationship Management jobs
What cities are hiring for Automotive Customer Relationship Management jobs? Cities with the most Automotive Customer Relationship Management job openings:
What states have the most Automotive Customer Relationship Management jobs? States with the most job openings for Automotive Customer Relationship Management jobs include:
What job categories do people searching Automotive Customer Relationship Management jobs look for? The top searched job categories for Automotive Customer Relationship Management jobs are:
Automotive Customer Relationship Management jobs near you
Infographic showing various Automotive Customer Relationship Management job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
CRM Consultant

CRM Consultant

Berkshire Hathaway Automotive

Irving, TX

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Berkshire Hathaway Automotive rating

5.3

Company rating: 5.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

134th of 150 rated car dealerships

Job description

Berkshire Hathaway Automotive is seeking a Dallas-based CRM Consultant to join our National CRM Team. This is a high-impact role supporting dealership leaders across the country — helping them improve Traffic Management, CRM usage, digital retailing, and overall sales/service performance.

If you have automotive retail management experience, love solving problems, and enjoy helping dealerships perform at a higher level, this role may be for you.

Why Join Us?

  • Work with a highly collaborative, growing National CRM Team.
  • Make a visible impact across 85+ dealerships and multiple franchises.
  • Career growth opportunities
  • Competitive benefits including:
  • 5-day work week
  • Paid training & development
  • Medical, Dental, Vision
  • Paid vacation & holidays
  • 401(k) with employer match

What You'll Do:

As a CRM Consultant, you’ll serve as the Subject Matter Expert for all things CRM, ILM, and Traffic Management. Your responsibilities include: 

Dealership Consulting & Process Management

    • Partner with General Managers, Sales Managers, Internet Directors, and Service Directors.
    • Establish, coach, and monitor Traffic Management SOPs across departments.
    • Deliver in-person training for Sales & Service teams on CRM usage and follow-up processes.
    • Lead regional best-practices meetings for dealership leadership.
    • Support newly acquired stores with CRM/ILM onboarding and process implementation.

Digital Retailing & Internet Operations

    • Guide Internet teams on website management and digital retailing best practices.
    • Be the dealership’s “go-to” expert on digital opportunities and lead handling.
    • Troubleshoot inventory syndication, merchandising, and pricing feeds.

CRM/ILM Training & Technical Expertise

    • Train users and managers on CRM, ILM, and related systems (DealerSocket, Xtime, etc.).
    • Interface with CRM/ILM vendors and third-party lead providers.
    • Ensure dealers stay compliant with OEM lead management rules and data safeguards.

Reporting & Performance Analysis

    • Own monthly enterprise reporting and benchmarking for leadership.
    • Track marketing campaign effectiveness, ROI, and key CRM performance trends.
    • Provide insights that influence store-level decisions and operational improvements.

What You'll Bring:

  • 3+ years of automotive retail sales or management experience (required).
  • Hands-on experience using an automotive CRM in a dealership environment.
  • Strong understanding of sales and service operations.
  • Excellent communication, presentation, and consulting skills.
  • Highly organized, adaptable, and able to work in a deadline-driven environment.
  • Proficiency in Microsoft Office; HTML/website management experience is a plus.
  • Bachelor’s degree preferred, but not required.
  • Ability to travel and be available by phone when dealerships are open.

Who We Are:

Berkshire Hathaway Automotive is one of the largest groups of affiliated dealerships in America, with over 100 franchises in 10 states. The Berkshire Hathaway Automotive affiliated dealerships set the industry standard for operational excellence, financial performance and an unmatched customer experience within franchised automobile dealerships. Using extensive experience, innovative strategies and technological expertise, Berkshire Hathaway Automotive works to assure its affiliated dealerships obtain and maintain position as leaders and trendsetters in the automotive field. The company focuses on building resilient and adaptive business models that cultivate engaged, strong and proactive leadership.

Click Here to learn more about who we are as an employer.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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