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Automotive Counter Professional Jobs in Springfield, MA

O'Reilly Auto Parts

Installer Service Specialist

Fiskdale, MA · On-site

$11.41 - $20.30/hr

... of professional customers through the store's installer counter. This position will oversee and ... Hands-on knowledge of automotive repairs. ASE Certification. Fluency in multiple languages (Spanish ...

O'Reilly Auto Parts

Installer Service Specialist

Granby, CT · On-site

$16 - $22/hr

... of professional customers through the store's installer counter. This position will oversee and ... Hands-on knowledge of automotive repairs. ASE Certification. Fluency in multiple languages (Spanish ...

Parts Authority

Territory Sales Manager

Hartford, CT · On-site

$60K/yr

... in automotive replacement parts, professional tools and equipment, and transmission systems ... Parts Authority employs a dedicated team of professionally trained, knowledgeable counter ...

Parts Authority

Territory Sales Manager

Hartford, CT · On-site

$60K - $90K/yr

... in automotive replacement parts, professional tools and equipment, and transmission systems ... Parts Authority employs a dedicated team of professionally trained, knowledgeable counter ...

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All JobsAutomotive Counter Professional JobsAutomotive Counter Professional Jobs in Springfield, MA

Automotive Counter Professional information

See Springfield, MA salary details

$12

$16

$18

How much do automotive counter professional jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for automotive counter professional in Springfield, MA is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $16.30 per hour, depending on experience, location, and employer.

What is an automotive counter professional?

An Automotive Counter Professional is a specialist who assists customers in automotive parts stores, garages, or dealerships by identifying, locating, and selling the appropriate vehicle parts and accessories. They provide expert advice, answer technical questions, and ensure customers get the correct parts for their vehicles. This role requires strong automotive knowledge, customer service skills, and the ability to use inventory management systems. Automotive Counter Professionals often interact with both retail customers and professional mechanics, playing a key role in the automotive supply chain.

What are the key skills and qualifications needed to thrive as an automotive counter professional?

To thrive as an Automotive Counter Professional, you need strong automotive parts knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, parts catalog software, and inventory management tools is essential. Excellent communication, problem-solving abilities, and attention to detail are standout soft skills in this role. These skills and qualities ensure accurate parts identification, efficient transactions, and high customer satisfaction in a fast-paced retail or service environment.

What are some common challenges faced by automotive counter professionals, and how can they be effectively managed?

Automotive Counter Professionals often face challenges such as handling a high volume of customer requests during peak hours, accurately identifying and sourcing the correct parts, and keeping up with constantly updating product catalogs. To effectively manage these challenges, it’s important to stay organized, leverage inventory management systems, and maintain open communication with both customers and the service team. Additionally, ongoing product training and building strong relationships with suppliers can help ensure quick and accurate service, making the job smoother and more rewarding.

What is the difference between Automotive Counter Professional vs Automotive Parts Specialist?

AspectAutomotive Counter ProfessionalAutomotive Parts Specialist
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications optional
Work EnvironmentRetail auto parts store, customer service focusAuto parts store, inventory management
Employer & IndustryAuto parts retailers, service centersAuto parts suppliers, repair shops
Search & Comparison IntentCustomer service, sales, parts orderingInventory, product knowledge, parts sales

Automotive Counter Professionals primarily focus on assisting customers, taking orders, and providing product information in retail settings. Automotive Parts Specialists often have a deeper product knowledge, handling inventory and technical details. While both roles involve customer interaction and parts knowledge, the Counter Professional emphasizes sales and service, whereas the Parts Specialist emphasizes technical expertise and inventory management.

What are popular job titles related to Automotive Counter Professional jobs in Springfield, MA?

For Automotive Counter Professional jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Automotive Counter Professional jobs in Springfield, MA look for?

The top searched job categories for Automotive Counter Professional jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Automotive Counter Professional jobs?

Cities near Springfield, MA with the most Automotive Counter Professional job openings:

Automotive Counter Professional jobs near you

Installer Service Specialist

O'Reilly Auto Parts

East Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

O'Reilly Auto Parts rating

5.2

Company rating: 5.2 out of 10

Based on 1,898 frontline employees who took The Breakroom Quiz

566th of 734 rated retailers

Job description

Installer Service Specialist

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions:

  • Work with installers/professional customers to develop sales relationships.
  • Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
  • Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Ensures customers' new core and warranty returns are picked up and credited in a timely manner.
  • Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
  • Assist on front counter as needed and, on the retail counter as needed.
  • Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
  • Assist with customer labor claims, making sure they are processed quickly and efficiently.
  • All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities:

Required:

Strong background in mechanics.

Above average communication skills.

Desired:

Hands-on knowledge of automotive repairs.

ASE Certification.

Fluency in multiple languages (Spanish is highly desired).

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.

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