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Automotive Counter Professional Jobs in Springfield, MA

The Parts Counter Person is responsible for customer service and retail sales at an auto parts ... Communicate with staff and customers in a friendly and professional manner * Must follow all ...

The Parts Counter Person is responsible for customer service and retail sales at an auto parts ... Communicate with staff and customers in a friendly and professional manner * Must follow all ...

The Parts Counter Person is responsible for customer service and retail sales at an auto parts ... Communicate with staff and customers in a friendly and professional manner * Must follow all ...

Parts Counter Sales

Enfield, CT · On-site

$28 - $36/hr

: Sells parts to all customers, over the counter, through the shop, or on the phone. RESPONSIBILITIES ... Assists all customers in selecting required parts in a friendly, professional, and efficient manner.

Be Seen First

Great customer service doesn't begin in the showroom, service drive, or at the parts counter -- it ... Communicate delivery updates and resolve issues quickly and professionally * Assist with inventory ...

Duties * Assist customers, service advisors and technicians in a professional and efficient manner ... Must have prior Parts counter experience * Experience with auto parts sales preferred. * People ...

Duties * Assist customers, service advisors and technicians in a professional and efficient manner ... Must have prior Parts counter experience * Experience with auto parts sales preferred. * People ...

Duties * Assist customers, service advisors and technicians in a professional and efficient manner ... Must have prior Parts counter experience * Experience with auto parts sales preferred. * People ...

Duties * Assist customers, service advisors and technicians in a professional and efficient manner ... Must have prior Parts counter experience * Experience with auto parts sales preferred. * People ...

Duties * Assist customers, service advisors and technicians in a professional and efficient manner ... Must have prior Parts counter experience * Experience with auto parts sales preferred. * People ...

Cashier

Springfield, MA · On-site

$14.50 - $17.25/hr

Overview Parts Authority, founded in 1973, is a leading national distributor of automotive ... Parts Authority has a team of professionally trained, experienced counter people to assist in ...

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Automotive Counter Professional information

See Springfield, MA salary details

$12

$16

$18

How much do automotive counter professional jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for automotive counter professional in Springfield, MA is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $16.30 per hour, depending on experience, location, and employer.

What is an automotive counter professional?

An Automotive Counter Professional is a specialist who assists customers in automotive parts stores, garages, or dealerships by identifying, locating, and selling the appropriate vehicle parts and accessories. They provide expert advice, answer technical questions, and ensure customers get the correct parts for their vehicles. This role requires strong automotive knowledge, customer service skills, and the ability to use inventory management systems. Automotive Counter Professionals often interact with both retail customers and professional mechanics, playing a key role in the automotive supply chain.

What are the key skills and qualifications needed to thrive as an automotive counter professional?

To thrive as an Automotive Counter Professional, you need strong automotive parts knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, parts catalog software, and inventory management tools is essential. Excellent communication, problem-solving abilities, and attention to detail are standout soft skills in this role. These skills and qualities ensure accurate parts identification, efficient transactions, and high customer satisfaction in a fast-paced retail or service environment.

What are some common challenges faced by automotive counter professionals, and how can they be effectively managed?

Automotive Counter Professionals often face challenges such as handling a high volume of customer requests during peak hours, accurately identifying and sourcing the correct parts, and keeping up with constantly updating product catalogs. To effectively manage these challenges, it’s important to stay organized, leverage inventory management systems, and maintain open communication with both customers and the service team. Additionally, ongoing product training and building strong relationships with suppliers can help ensure quick and accurate service, making the job smoother and more rewarding.

What is the difference between Automotive Counter Professional vs Automotive Parts Specialist?

AspectAutomotive Counter ProfessionalAutomotive Parts Specialist
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications optional
Work EnvironmentRetail auto parts store, customer service focusAuto parts store, inventory management
Employer & IndustryAuto parts retailers, service centersAuto parts suppliers, repair shops
Search & Comparison IntentCustomer service, sales, parts orderingInventory, product knowledge, parts sales

Automotive Counter Professionals primarily focus on assisting customers, taking orders, and providing product information in retail settings. Automotive Parts Specialists often have a deeper product knowledge, handling inventory and technical details. While both roles involve customer interaction and parts knowledge, the Counter Professional emphasizes sales and service, whereas the Parts Specialist emphasizes technical expertise and inventory management.

What are popular job titles related to Automotive Counter Professional jobs in Springfield, MA?

For Automotive Counter Professional jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Automotive Counter Professional jobs in Springfield, MA look for?

The top searched job categories for Automotive Counter Professional jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Automotive Counter Professional jobs?

Cities near Springfield, MA with the most Automotive Counter Professional job openings:

Chrysler Parts Counter Advisor

Bertera Chrysler Jeep Dodge Ram - West Springfield

West Springfield, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago


Job description

Job Title: Chrysler Parts Counter Advisor
Location: 539 Riverdale St West Springfield, MA.
Company: Bertera CDJR
About Us:
At Bertera CDJR , we are dedicated to providing our customers with exceptional service and support for their automotive needs. As a trusted dealership for Chrysler, we pride ourselves on our commitment to quality and customer satisfaction. We are looking for a knowledgeable and motivated Parts Counter Advisor to join our dynamic team.
**Position Overview:**
The Chrysler Parts Counter Advisor will play a critical role in our parts department, serving as the primary point of contact for customers seeking automotive parts and accessories. The ideal candidate will have a strong understanding of Chrysler products, excellent communication skills, and a passion for providing outstanding customer service.
**Key Responsibilities:**
- Greet customers & Technicians in a friendly and professional manner, assisting them with their parts inquiries.
- Utilize the dealership's parts catalog system to identify and provide accurate information on required parts and accessories.
- Assist customers & Technicians with parts orders and ensure timely processing and delivery of parts.
- Provide recommendations to customers on compatible parts.
- Maintain an organized and efficient parts counter, ensuring the inventory is well-stocked and properly labeled.
- Collaborate with service technicians to identify necessary parts for repairs and maintenance.
- Handle customer complaints and issues professionally, finding solutions to exceed customer expectations.
- Process customer transactions accurately and efficiently, including cash, credit, and warranty claims.
- Stay updated on Chrysler products, technologies, and industry trends to provide informed guidance to customers.
- Assist in inventory management, including ordering, receiving, and stocking parts.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
**Qualifications:**
- High school diploma or equivalent; additional automotive training or certification is a plus.
- Previous experience in a parts counter role, preferably in a Automotive dealership or automotive environment.
- Strong knowledge of automotive parts and systems.
- Excellent customer service and interpersonal skills.
- Proficient computer skills, including experience with parts inventory systems.
- Ability to work in a fast-paced environment with a focus on accuracy and efficiency.
- Strong problem-solving skills and attention to detail.
- Valid driver's license and a clean driving record.
**Benefits:**
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Employee discounts on parts and service.
- Ongoing training and professional development opportunities.
**How to Apply:**
Interested candidates should submit their resume and cover letter using the link on this site with the subject line "Chrysler Parts Counter Advisor Application." We look forward to hearing from you!
Bertera Auto Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.