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Automotive Bdc Call Center Jobs (NOW HIRING)

Car Guys Inc.

BDC Representatives

Rockford, MI · On-site

$12.75 - $17/hr

BDC representative, automotive BDC, internet sales coordinator, customer service representative, call center representative, appointment setter, dealership BDC, CRM, inbound calls, outbound calls ...

CarGuys Inc.

BDC Manager

Lake Orion, MI

$60K - $150K/yr

BDC manager, automotive BDC manager, internet sales manager, BDC director, dealership BDC, call center manager, automotive sales manager, CRM management, lead conversion, appointment setting ...

CarGuys Inc.

BDC Manager

Waterford, MI

$50K - $120K/yr

BDC manager, automotive BDC manager, internet sales manager, BDC director, dealership BDC, call center manager, automotive sales manager, CRM management, lead conversion, appointment setting ...

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Automotive Bdc Call Center information

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How much do automotive bdc call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for automotive bdc call center in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an automotive BDC call center?

Automotive BDC (Business Development Center) Call Centers are specialized departments within car dealerships or automotive groups that handle inbound and outbound phone calls, emails, and online inquiries. Their main role is to generate leads, schedule appointments, follow up with customers, and support the sales and service departments by maintaining customer relationships. BDC representatives are trained to provide excellent customer service, answer questions about vehicles or services, and direct customers to the appropriate department or staff member. This helps dealerships increase efficiency, improve customer satisfaction, and drive sales.

What are the key skills and qualifications needed to thrive as an automotive BDC call center representative, and why are they important?

To thrive as an Automotive BDC Call Center representative, you need strong communication skills, basic automotive knowledge, and customer service experience, often supported by a high school diploma. Familiarity with CRM software, phone systems, and scheduling platforms is typically required. Exceptional listening skills, patience, and the ability to handle high call volumes make someone stand out in this position. These skills are crucial for building customer trust, efficiently managing leads, and ensuring a positive dealership experience.

What are some common challenges faced by automotive BDC call center representatives, and how can they be overcome?

Automotive BDC Call Center representatives often face challenges such as handling a high volume of calls, addressing diverse customer inquiries, and meeting performance targets like appointment setting and follow-ups. Staying organized and maintaining a positive, customer-focused attitude can help manage these demands. Utilizing scripts effectively, actively listening, and collaborating closely with sales and service departments can also improve customer satisfaction and support team goals. Continuous training and feedback from supervisors further enable representatives to refine their communication skills and adapt to changing customer needs.

What is the difference between Automotive Bdc Call Center vs Automotive Sales Associate?

AspectAutomotive Bdc Call CenterAutomotive Sales Associate
CredentialsHigh school diploma, customer service skillsHigh school diploma, sales experience often preferred
Work EnvironmentCall center, office setting, inbound/outbound callsShowroom, dealership floor, face-to-face customer interaction
Employer & Industry UsageUsed by dealerships for lead management and appointment settingUsed by dealerships for direct vehicle sales and customer engagement

While both roles are essential in automotive sales, the Automotive Bdc Call Center focuses on lead generation and appointment setting via calls, requiring strong communication skills. The Automotive Sales Associate interacts directly with customers to close sales, often requiring sales experience and in-person interaction. Understanding these differences helps job seekers identify the right career path within the automotive industry.

What are popular job titles related to Automotive Bdc Call Center jobs?

For Automotive Bdc Call Center jobs, the most frequently searched job titles are:

Infographic showing various Automotive Bdc Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

BDC Automotive Call Center Representative

Platte City, MO • On-site

Thoroughbred Ford of Platte City, Inc
See more jobs at Thoroughbred Ford of Platte City, Incexternal

$15 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Job Title: Automotive BDC Call Center Representative
Employment Type: Full-Time
Compensation: $15.00 - $20.00 per hour base pay, plus performance-based bonuses
About Our Dealership
Join a high-energy team dedicated to providing top-tier customer service. We are a fast-growing automotive dealership looking for motivated, professional, and enthusiastic Business Development Center (BDC) Representatives to join our customer care and lead management team. If you thrive in a fast-paced environment and love communicating with people, this is the perfect career path for you.
Job Summary
As an Automotive BDC Representative, you will be the first point of contact for our customers. Your primary goal is to handle incoming internet inquiries, manage inbound phone leads, and conduct outbound follow-up calls to schedule sales or service appointments for our dealership teams. This role requires exceptional communication skills and a passion for customer satisfaction.
Key Responsibilities
  • Respond promptly to internet leads and incoming phone inquiries from prospective buyers or service clients.
  • Conduct high-volume outbound phone calls, text messages, and email campaigns to follow up with potential customers.
  • Identify customer needs and accurately input customer data into our CRM system.
  • Schedule sales and service appointments, confirm upcoming visits, and reschedule no-show appointments.
  • Build strong relationships with customers to promote brand loyalty and repeat business.
  • Coordinate closely with sales advisors, service managers, and team leaders to ensure seamless customer hand-offs.
  • Consistently meet or exceed monthly appointment and activity goals.

Qualifications and Skills
  • Previous experience in a call center, customer service, BDC, or automotive telemarketing role is preferred but not required.
  • Strong verbal and written communication skills with a professional and friendly phone presence.
  • Solid computer literacy and the ability to learn complex CRM software quickly.
  • High level of self-motivation, a goal-oriented mindset, and resilience under pressure.
  • Ability to work flexible schedules, including evening shifts and Saturdays.
  • High school diploma or equivalent.

Benefits and Perks
  • Competitive base hourly wage plus uncapped monthly bonus potential.
  • Comprehensive health, dental, and vision insurance packages.
  • 401(k) retirement savings plan with company match.
  • Paid training and continuous career development opportunities.
  • Paid time off and employee discounts on vehicle purchases and maintenance services.

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