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Automotive Appointment Setter Bdc Jobs (NOW HIRING)

Car Guys Inc.

BDC Representatives

Rockford, MI · On-site

$12.75 - $17/hr

BDC representative, automotive BDC, internet sales coordinator, customer service representative, call center representative, appointment setter, dealership BDC, CRM, inbound calls, outbound calls ...

Car Guys Inc.

BDC Representatives

Norwood, MA · On-site

$40K - $85K/yr

BDC representative, automotive BDC, internet sales coordinator, customer service representative, call center representative, appointment setter, dealership BDC, CRM, inbound calls, outbound calls ...

Ed Morse Automotive Group

Appointment Setter

Tampa, FL · On-site

$40K - $50K/yr

Welcome to Ed Morse Automotive Group, a place where your voice makes a real difference! We're not ... As an Appointment Setter, you'll be the friendly introduction to our world-class automotive ...

Ed Morse Automotive Group

Appointment Setter

Tampa, FL · On-site

$40K - $50K/yr

Welcome to Ed Morse Automotive Group, a place where your voice makes a real difference! We're not ... As an Appointment Setter, you'll be the friendly introduction to our world-class automotive ...

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Automotive Appointment Setter Bdc information

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$24

$43

How much do automotive appointment setter bdc jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for automotive appointment setter bdc in the United States is $24.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $29.81 per hour, depending on experience, location, and employer.

What is an automotive appointment setter BDC?

Automotive Appointment Setter BDCs (Business Development Center representatives) are professionals who handle incoming and outgoing calls, emails, and online inquiries for car dealerships. Their main responsibility is to set appointments for sales or service with potential and existing customers. They help increase dealership traffic by following up on leads, confirming appointments, and providing information about vehicles or services. Excellent communication and organizational skills are essential for this role, as it often serves as the first point of contact between the dealership and customers.

What are the key skills and qualifications needed to thrive as an automotive appointment setter BDC?

To thrive as an Automotive Appointment Setter BDC, you need strong communication skills, customer service experience, and basic computer literacy, often supported by a high school diploma. Familiarity with customer relationship management (CRM) software and dealership management systems is typically required. Excellent organization, active listening, and the ability to handle objections make someone stand out in this position. These skills ensure effective customer engagement, increase appointment rates, and support dealership sales goals.

What are some common challenges faced by automotive appointment setter BDCs, and how can they be overcome?

Automotive Appointment Setter BDCs often encounter challenges such as overcoming customer hesitancy, managing high call volumes, and maintaining accurate records in fast-paced environments. Success in this role typically involves developing strong communication skills to build rapport with potential clients, utilizing CRM systems effectively, and collaborating closely with sales and service teams. Staying organized and proactive in follow-ups can help ensure appointments are set efficiently, contributing to the dealership’s overall success.

What is the difference between Automotive Appointment Setter Bdc vs Automotive Sales Associate?

AspectAutomotive Appointment Setter BdcAutomotive Sales Associate
Primary RoleScheduling appointments and managing customer follow-upsSelling vehicles and closing deals with customers
Required SkillsCustomer service, communication, scheduling softwareSales techniques, product knowledge, negotiation
Work EnvironmentDealership BDC or call centerShowroom and dealership floor
CertificationsNone typically required, but CRM training beneficialSales certifications may be advantageous

While both roles are essential in the automotive industry, the Automotive Appointment Setter Bdc focuses on scheduling and customer follow-up, whereas the Automotive Sales Associate is responsible for selling vehicles and closing deals. The roles complement each other within the dealership's sales process, but they require different skill sets and daily tasks.

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Automotive Appointment Setter Bdc jobs near you
Infographic showing various Automotive Appointment Setter Bdc job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,455 per year, or $24.3 per hour.

BDC/ Internet Appointment setter

City Of Industry, CA • On-site

Puente Hills Hyundai
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Puente Hills Hyundaiexternal

$15.25 - $20.25/hr

Full-time

Re-posted 25 days ago

Job description

Job Description

BDC/Internet Appointment setter will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

Requirements of the Business Development Center Representative (BDC) are:

  • Open Availability

  • Previous phone experience (Customer Service, Sales, Telemarketing)

    Please do not apply if you do meet the 2 above referenced requirements.

    Responsibilities:

  • Respond to internet inquiries and sales calls with courtesy, accuracy, and professionalism.

  • Promptly and accurately enter all customer inquiry data into the CRM VinSolutions.

  • Generate sales appointments for customers to meet with Sales Team.

  • Conduct phone surveys to assess customer wants and needs.

  • Effectively utilize lead management tools.

  • Work our VIP Lease Retention list provided by VinSolutions.

  • Learn and have full knowledge of manufacturer brands, models, features, options, etc

  • Provide the highest degree of customer satisfaction.

    PLEASE NOTE The position being offered is full time

    The Right Candidate will:

  • Have prior automotive BDC experience (Helpful, but not required)

  • Prior experience working with customers and providing an exceptional experience

  • Professional appearance and work ethic

  • Excellent attendance

  • Outgoing personality with expertise at developing relationships (i.e., a "people person")

    Job Type: Full-time

    COMPENSATION

  • Hourly rate + overtime (when needed)

  • Month End Bonuses

  • Appointment show bonuses

  • Appointment sold bonuses

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